SoluGrowth is a leading South African Business Process Solutions company with global reach and depth of expertise across a range of industries and serves clients across the globe.
Description
We are looking for a Hire-to-Retire (H2R) Brand Strategist to help us grow our reputation in the market and appeal to a larger HR audience.
This is a 12 month fixed term contract.
The H2R Brand Strategist’s responsibilities include analysing consumer insights, crafting plans for our creative team and developing guidelines to promote our H2R business unit across various channels. To be successful in this role, you should have extensive experience with brand management and a good understanding of our industry (BPO).
Ultimately, you will ensure our brand message and tone are consistent across all online and offline channels.
Knowledge and experience in the Business Process Outsourcing (BPO), especially in Payroll, EOR and HR industries will be advantageous.
Requirements
RESPONSIBILITIES
Gather feedback from sales and analyse consumer behaviour to define our H2R business unit positioning in the market.
- Craft our differentiation strategy.
- Create guidelines that define our company’s voice both online and offline (including terminology and slogans).
- Brief our creative team about marketing projects they’ll be working on (for example eBooks, email campaigns and advertising banners).
- Conduct competitive research to identify our strengths and weaknesses.
- Design promotional campaigns for new products and markets.
- Develop a H2R social media strategy.
- Assess the performance of our advertising campaigns and events.
- Analyse H2R market trends and identify new opportunities and challenges.
- Performs internal H2R SWOT analysis.
- H2R lead idea generation and brainstorming sessions.
- H2R brochure, proposal, and presentation design.
QUALIFICATIONS & EXPERIENCE:
- Work experience as a Brand Strategist or similar role in Marketing.
- Portfolio of brand-building projects is a plus.
- Excellent understanding of the full marketing mix.
- Experience developing marketing strategies based on market segmentation.
- Experience in Digital Marketing and social media strategies
- BSc/MSc in Marketing or relevant field.
- Strong analytical skills and a deep understanding of market trends
- HubSpot CRM experience and training will be beneficial.
- Meltwater Suite experience will be beneficial.
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Description
Solugrowth is in search for a Shared Services Center (SSC) Manager (P2P) responsible for the development, implementation and adoption of processes and tools to drive scalability, efficiency and continuous improvement through a shared services model. This Manager is responsible for the day-to-day management of multiple teams within the Shared Service Center and for driving migration, execution, and process improvements of multiple shared service operations.
The Manager interacts with Global Process Owners (clients) as well as the internal team to ensure optimisation & standardisation of processes, and to embed knowledge management and quality control practices.
The Manager is responsible for maintaining good relationships with the client, managed resources/teams, internal management & leadership as well as external customers.
The Manager ensures compliance to appropriate Internal client Controls and adherence to Legal / Tax and Company policies.
RESPONSIBILITIES
- Establish/ensure the optimal team design, processes and procedures to achieve objectives.
- Responsible for meeting and exceeding Service Level Agreements and customer expectations.
- Using client’s metrics to track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners.
- Create and measure KPIs to benchmark and optimise performance on an ongoing basis, drive standardisation and transformation to fulfil internal and external customer requirements.
- Ensure adoption of best practices and continuous improvement programs as well as tracking & reporting thereof.
- Structure quality control processes to ensure accuracy and compliance with established procedures.
- Manage staff from multiple teams (and geographies) including recruitment, training, distribution of workload, coaching and development.
- Provide employees with continuous feedback and coaching using talent-and-performance management tools.
- Manage team in day-to-day responsibilities, issue escalations as well as career development and performance feedback processes.
- Provide excellent service to internal and external customers, addressing and resolving Customers’ issues and concerns.
- Assist in the resolution of aged payables, work orders or other relevant measurement sources through collaboration with multiple teams (both in client and SSC areas).
- Focus on automation & provide input to streamline processes to improve accuracy and efficiency.
- Submit periodic reporting (PowerPoint) to internal leadership and client to include SLA and KPIs.
- Assess productivity and consistency of the shared services functions on an ongoing basis identifying opportunities to enhance value.
- Implement, monitor, and maintain critical controls to reduce fraud and increase processing quality.
- Design and prepare process maps and workflows, process narratives and documentation.
- Assist in various company initiatives and projects as requested.
- Take an active role as a business leader within the team and support the overall objectives of the business.
Requirements
SKILLS & EXPERIENCE
- Relevant qualification in Business, Finance or Project management with relevant experience
- Finance & Accounting proven experience in SSC environment or in Country regional Finance role
- Progressive leadership/management positions that include exposure to finance, accounts payable, procurement, and project management
- Experience in a management role, including staff management (staff size of >10 people)
- Experience with change management as well as working in a multicultural and international environment
- Understanding of relevant regional accounting practices and the regulatory environment
- Experience in continuous improvement initiatives, root cause analysis and project management
- Genuine interest in business process standardization & improvement
- Customer orientation and intercultural competency
- Knowledge of Oracle would be advantageous
- Excellent written and verbal communication skills
- Ability to work on tight deadlines for deliverables and presentation of results
- Strong Excel, Visio, and PowerPoint skills required for presentations and reporting
- Customer Excellence orientation and ability to successfully deal with employee and vendor questions and resolve issues
- Global multinational and Fintech/E-Commerce/IT industry experience will be beneficial
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Description
A Human Resources Manager in the manufacturing industry plays a crucial role in overseeing the workforce and ensuring that the company's human capital is effectively managed. Here are some key responsibilities and duties of an HR Manager in a manufacturing setting.
The role of an HR manager in manufacturing is critical to maintaining a skilled, engaged, and safe workforce that contributes to the overall success of the manufacturing operation. It requires a strong understanding of manufacturing processes, labor laws, and a commitment to ensuring a productive and respectful work environment.
Requirements
- Recruitment and Staffing: HR managers are responsible for recruiting, interviewing, and hiring manufacturing personnel. This includes production line workers, supervisors, engineers, quality control staff, and other positions specific to the manufacturing industry.
- Onboarding and Orientation: They oversee the onboarding process, ensuring that new hires are familiar with company policies, safety regulations, and their roles within the manufacturing process.
- Employee Relations: HR managers are mediators between employees and management. They address workplace concerns, conflicts, and grievances while fostering a positive work environment.
- Training and Development: They identify training needs and facilitate training programs to enhance the skills and knowledge of the manufacturing workforce.
- This may include safety training, technical skills development, and leadership training for supervisors.
- Safety and Compliance: Ensuring that the manufacturing facility adheres to all safety regulations and that employees are aware of and follow safety protocols is a vital responsibility. HR managers may collaborate with safety officers to maintain a safe work environment.
- Performance Management: Implementing performance appraisal systems and ensuring employees receive regular feedback and evaluations is an important task. HR managers work to improve employee performance and address any performance-related issues.
- Compensation and Benefits: Managing the compensation and benefits packages for manufacturing employees, ensuring they are competitive and compliant with labor laws, is a core responsibility.
- Labor Relations: In a unionized manufacturing environment, HR managers work with union representatives to negotiate labor contracts, resolve disputes, and maintain positive labor relations.
- Workforce Planning: They are involved in forecasting staffing needs, succession planning, and ensuring the manufacturing workforce is appropriately sized to meet production demands.
- Policy Development and Implementation: Creating and implementing HR policies and procedures tailored to the manufacturing industry, including policies related to shift work, overtime, and workplace safety.
- Employee Engagement: Implement strategies to enhance employee morale and engagement, which can lead to increased productivity and reduced turnover.
Compliance and Reporting: Staying updated on employment laws and regulations relevant to manufacturing and ensuring that the company is in compliance. HR managers may also be responsible for reporting on workforce metrics and diversity initiatives.
- Terminations and Offboarding: Handling employee separations, including layoffs and terminations, while ensuring they are conducted in a legally compliant and respectful manner.
- Conflict Resolution: Managing disputes and conflicts within the manufacturing workforce and seeking to resolve them in a fair and equitable manner.
- HR Technology: Leveraging HR software and technology to streamline HR processes, manage employee data, and track workforce analytics.
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