Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Job Description
-
We’re looking for swim instructors who can deliver structured, safe, and fun Learn to Swim classes to children and adults. You will manage your own schedule and clients while working in collaboration with our Swim Manager.
Key Responsibilities:
Minimum Requirements:
- Deliver Learn to Swim lessons (group)
- Track progress and communicate with parents.
- Ensure safety at all times.
- Provide feedback and foster confidence.
- Comply with pool and health regulations.
- Valid Learn to Swim instructor certification.
- Current First Aid, CPR AED certification.
- Experience teaching all ages.
- Clear, positive communication skills.
Bonus if you have:
- Lifeguard certification.
- Swim Squad or stroke correction experience.
- Preference: Female Coach
Closing Date 24 April 2026
go to method of application »
Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 23 April 2026
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
Closing Date 16 April 2026
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 15 April 2026
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
Closing Date 15 April 2026
go to method of application »
Job Description
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The Regional People Manager is responsible for implementing the organisational People Strategy into the regional operational plan and ensuring successful delivery across the region.
- The role partners closely with the Regional and Club leadership team to drive a high-performance culture, deliver an exceptional employee experience, and build high-performance talent pipelines while ensuring compliance with labour legislation and organisational HR practices.
- The position provides strategic and operational HR support to Club General Managers across the region and plays a key role in driving employee performance through talent acquisition, engagement, talent development, organisational culture, and people-related enquiries.
Your Duties and Responsibilities...
Strategic People Partnership
- Translate the organisational People Strategy into a regional people Operating Plan and ensure effective implementation across all clubs within the region
- Partner with the Regional Director and Club General Managers to deliver Best in Class (BIC) people practices and drive business performance.
- Act as a trusted HR advisor to regional leadership on all HR and people-related matters.
Employee Experience
- Champion and embed the organization’s behavioural values and leadership ethos to ensure an engaging, welcoming and inclusive employee experience.
- Drive a high-performance culture, ensuring the region consistently delivers its commercial objectives that is EBITDA and Revenue.
- Lead the implementation and delivery of employee engagement initiatives, including onboarding programmes, team connect and collaboration events and management days.
Talent Management & Capability Development
- Drive the regional talent, succession, management and leadership development strategy to build high performance teams within the region whilst ensuring national frameworks are applied consistently.
- Oversee talent acquisition practices including attraction, recruitment, and selection processes to ensure alignment with business requirements.
- Facilitate learning and development initiatives and support the effective delivery of learning programmes.
- Ensure the Learning Centres are managed and delivering on the Virgin Active standard of learning experiences
Employee Relations & Compliance
- Provide expert guidance on Employee Relations / People Relations matters, ensuring compliance with relevant labour legislation.
- Manage disciplinary, grievance, and dispute processes where required.
- Represent the organisation at CCMA proceedings and provide advisory support to leadership in complex ER matters.
Engagement, Climate & Organisational Development
- Lead regional engagement surveys, ensuring action plans are developed and implemented to drive improvement.
- Monitor organisational health and implement change initiatives where required to improve employee engagement and performance.
- Ensure the region is structured to successfully drive and achieve on commercial objectives.
HR Systems, Tools & Processes
- Ensure effective utilisation of HR tools and systems including performance management platforms, recruitment systems, learning management systems (LMS), and HR analytics tools.
- Promote consistent HR practices and standards across the region.
Projects & Regional Initiatives
- Lead and deliver people-related projects and initiatives across the region.
- Collaborate with the broader People Team to identify trends, risks, and opportunities impacting the workforce.
Stakeholder Relationship Management
- Develop strong and sustainable relationships with club leadership, regional teams, and National Head Office stakeholders.
- Provide coaching and guidance to managers on people management and leadership practices.
Reporting & Administration
- Produce monthly, quarterly, and ad hoc people reports as required.
- Monitor people metrics and trends to support data-driven decision making.
Travel
- Travel daily between clubs within the region and occasionally nationally as required by the business.
Our Minimum Requirements...
We can’t live without…
- Learning, Operations, or HR Tertiary Qualification
- Upto 5 years within a similar role
- Must have upto 6 years operational experience
- Management of learning centre or academy experience
- 5+ years of facilitation experience
- 5+ years of employee onboarding experience
- 4+ years’ experience within a master trainer role
- 3+ years of experience in Project Implementation experience
- HR/Learning reporting experience
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
Closing Date 17 April 2026
go to method of application »
Your Purpose...
- The HR Operations Manager is responsible for overseeing and optimizing all human resources operational functions across the organization at a national level. This role ensures efficient HR service delivery, compliance with labor laws, and alignment of HR processes with business objectives. Driving Efficiency, Compliance & Service Excellence
- The incumbent will drive efficiently, compliance, service excellence and lead HR operations business as usual items including project deliverables, manage HR systems, and drive process improvements to enhance employee experience and organizational performance.
Your Duties and Responsibilities...
HR Operations Management
- Oversee end-to-end HR operations including recruitment administration, onboarding, , benefits administration, and offboarding processes
- Standardize HR procedures across all regions
- Ensure efficient and consistent HR service delivery nationally
- Manage the business as usual HR calendar
- Manage monthly spend of HR Budget
Compliance & Governance
- Ensure compliance with South Aftican Labour legislation and internal policies and practices.
- Ensure maintenance of accurate employee records and HR documentation
- Manage HR audits and ensure adherence to governance frameworks
HR Systems & Reporting
- Oversee the implementation, optimization, and maintenance of HRIS and related systems
- Ensure data integrity, reporting accuracy, and confidentiality
- Develop and maintain a HR dashboard for executive reporting (monthly and quartley)
- Provide HR analytics and insights to support strategic decision-making
Team Leadership
- Lead, mentor, and develop the central HR operations team
- Set performance objectives and monitor team effectiveness
- Foster a high-performance and service-oriented HR culture
Process Improvement
- Identify opportunities to streamline HR processes and improve efficiency
- Implement best practices and continuous improvement initiatives
- Drive automation and digital transformation within HR operations
Stakeholder Management
- Partner with senior management, business functions and external vendors
- Act as a key advisor on HR operational matters to Head of Departments in National Office
- Manage Talent Acquisition within various business functions at a senior level, e.g. Head of Department and Functional Specialists.
- Support Sales Talent Acquisition team with recruitment processes, compliance and recruitment activations
- Manage relationships with external partners such as recruitment agencies, benefits partners, and other external partners
Employee Experience
- Ensure a seamless and positive employee lifecycle experience
- Address HR service issues and escalations
- Support initiatives that improve employee engagement and retention
Our Minimum Requirements...
We can’t live without… (Minimum Requirements)
- Bachelor’s degree in human resources or related field
- Up to 4 years’ experience in an HR operations management role
- 10 years + working within HR preferably as an HRBP or generalist
- Experience managing HR teams
- Strong Recruitment skills
- Strong Project Management capability
- Strong knowledge of South African labour legislation and HR best practices
- Experience with HRIS systems
- Proven experience in stakeholder management at a senior level both internal and external
- Commercial acumen
We’d like you to have… (Attributes)
- Exceptional level of integrity in managing sensitive confidential information
- Strong people management skills
- Apply structure and have strong organsational skills
- Excellent problem-solving abilities
- High attention to detail and process orientation
- Strong communication and stakeholder management skills
- Analytical mindset with ability to interpret HR data
- Ability to work in a fast-paced, agile environment
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- A commitment to changing peoples lives for the better
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- The ability to make decisions and take ownership and responsibility for the decision.
Closing Date 17 April 2026
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 17 April 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The Regional Athletic Leads will be responsible for recruiting instructors and delivering training in functional training (Strength & Conditioning, Liftclub & Hyrox) and boxing related disciplines within the Virgin Active group exercise environment, while building a community, and serving as iconic regional leaders for each GEX (group exercise) stream.
- They will also be responsible for ensuring that we have exceptional GEX trainers scheduled on our timetable who meet the Virgin Active standards. This ensures correct vetting and quality assurance processes have been followed appropriately. Leads are encouraged to teach a maximum of 5 classes a week (compensated accordingly).
Your Duties and Responsibilities...
- Recruitment of instructors/coaches and deliver training in the focused areas for the Academy as a Master Trainer as scheduled by the Regional Product Training Manager.
- Build a GEX community within clubs
- Instructors who have followed the Virgin Active quality assurance, vetting and development programmes who are of exceptional standard, will be considered for scheduled classes on our timetable.
- Serve as an iconic brand and product regional leader for Grid, functional training & boxing.
- Accountable for in club and class quality assurance within the region.
- Structure club visits and assessments monthly to enable clubs to deliver on various product developments
- Accountable for the quality assessment of no less than three instructors a week.
- Provide feedback and actively ensure continual development is delivered to the instructors/coaches.
- Actively support instructors through the instructor development pathway.
- Assume accountability for brand standards, and support on project & capex rollout as required.
- Stand in to deliver project management of concept rollouts, following the “Product Roll Out” plan.
- Be the brand ambassador for Virgin Active at/in marketing, PR, trade shows, conferences, and events as our SA expert.
- To deliver one in club masterclass / workshop, and or product event monthly.
- To deliver filming sessions in the studio if required for training & commercial persons.
- Advocate safety and ensure an overall safe environment for members and instructors.
Our Minimum Requirements...
We can’t live without…
- Relevant tertiary fitness qualification
- 3-5 years’ experience within the fitness/ functional or group exercise environment
- Previous people management experience
- Previous and proven multisite management experience
- Ability to manage performance and drive the result through teams.
- You leverage your life experience and charismatic personality to help members and instructors experience physical, mental, and emotional breakthrough moments.
- high level of resilience within a fluid environment
- The ability to prioritize on multiple demands simultaneously.
- must be comfortable to perform on stage and behind the camera.
- Programme specific knowledge:
- Elite PT and or Specialist in Strength & Conditioning, Functional & HIIT training
- Elite PT and or Specialist in Boxing Techniques and Functional & HIIT training
- Flexibility to work a non-traditional schedule.
- An inclusive ethos and values system
- Exclusivity with the Virgin Active Health Club brand
- You are driven to achieve your own goals and you love motivating others
- Exceptional communication skills with the ability to connect and engage across all internal stakeholders and members alike.
- You are driven by the achievement of performance results
- You have a can-do approach
- The ability to problem solve within a fluid environment.
- Be able to make key decisions as and when required
- Knowledge of business and marketing concepts and strategies.
- must be proficient in MS Office and other technology systems
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 20 April 2026
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Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 20 April 2026
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Your Purpose....
The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
- To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience
Duties and Responsibilities....
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
- It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Minimum Requirements....
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as collections agent/representative or similar sales role
- Proven track record of successfully meeting collections budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
- Ability to be polite and compassionate without lacking confidence
We’d like you to have…
- Customer centric focus
- Must display empathy and ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to resolve calls
- Must be able to work independently
- Must be a good team player and treat the team with respect
We’d love you to have…
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Closing Date 30 April 2026
Method of Application
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