Manager: Underwriting Administration and Retention at Santam Insurance

What will you do?

• Santam Specialist Solutions has a career opportunity for a Manager - Commercial Underwriting Administration in the Construction and Engineering business area which will be based in Wanderers Office Park.
• The primary purpose of this position is Policy Underwriting Administration with reference to new business, endorsements (providing terms on existing policies), finance queries, and dealing with Brokers and other departments, and ensuring the Policy administration team achieves targets and SOP.

KEY RESPONSIBILITIES?

Policy Administration and managing a team of Underwriting Administrators as it relates to:

• Conversions of quotes into Policies
• Endorsements
• Provide terms on existing policies
• Understand Insurance Principles and Business Retention on existing policies
• Dealing with other areas within the company / liaising with brokers.
• Manage / monitor incoming / outgoing mail
• Must be able to adhere to deadlines and operating standard and requirements
• Manage team performance

QUALIFICATIONS AND EXPERIENCE

• Must have a minimum of 15 years of insurance experience within an underwriting capacity
• Preferably 10 years of short-term engineering insurance experience
• Previous experience in managing an underwriting team
• Quoting and Approval experience will be beneficial
• First Level Regulatory Examination
• Relevant Degree / Diploma 
• FAIS Compliant
• Computer Literacy: Microsoft Office - proficiency in Word, Excel, PowerPoint, and Microsoft Outlook

COMPETENCIES

• Strong leadership and team management skills.
• Excellent knowledge of underwriting processes and insurance regulations.
• High attention to detail and organizational skills.
• Strong communication and interpersonal abilities.
• Analytical thinking and problem-solving capabilities.
• Proficiency in relevant insurance systems and tools.

ADDITIONAL COMPETENCIES AND SKILLS

• Proactive and results-driven.
• Collaborative and supportive leadership style.
• Committed to continuous improvement and professional development.
• High integrity and ethical standards.