New Job Openings at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Provide daily, weekly and monthly reporting for all properties and assist with any ad-hoc reporting as needed
• Prepare and submit daily, weekly and monthly STR submissions for all properties
• Monitor rate parity and distribution
• Assist in the development and improvement of new and current revenue management tools and reporting.

Requirements

What You Bring:

• Attention to detail with a high level of accuracy
• Good analytical and numeric skills
• Knowledgeable of hotel technology: PMS, Channel Manager etc
• Previous experience in a similar role

go to method of application »

Primary Responsibilities Include:

• Providing exceptional and personalized service
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

go to method of application »

Description

• As a Cashier at Mount Nelson, a Belmond Hotel, you will be responsible for taking guests orders over the phone promptly and in a friendly manner, ensuring a seamless service is provided for the In Room Dining Department.

Primary Responsibilities Include:

• Responsible for answering the telephones using the appropriate etiquette, in accordance to LQA standards.
• Take the guest order, always trying to use suggestive/ upselling techniques.
• Provide an expected delivery time for the guest’s order. 
• Ensure guests special requests are communicated to the Kitchen.
• Monitor guest orders to ensure all orders are delivered on time.
• Accurately posts payments to the POS system

Requirements

What You Bring:

• Matric (Grade 12) qualification. 
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment
• Excellent telephone etiquette. 
• Good communication skills. 
• Exceptional customer service orientation. 
• Knowledge of food menu and wine list