New Jobs at Accor Hotel

Job Description

• As the Revenue Manager, you will be responsible for developing and implementing revenue strategies to maximize the profitability of the hotel. You will work closely with the sales, marketing, and reservations teams to forecast demand, set pricing strategies, and optimize inventory to drive revenue growth.

What you will be doing:

• Develop and implement revenue strategies to increase profitability of the hotel
• Analyse market trends and competition to identify opportunities for revenue growth
• Work with the sales and marketing teams to develop pricing strategies for room rates, packages, and promotions
• Monitor demand patterns and adjust inventory levels to optimize revenue and occupancy
• Conduct regular revenue meetings with hotel management and provide insights and recommendations on revenue performance
• Develop and maintain accurate revenue forecasts to support budgeting and financial planning
• Monitor and manage distribution channels to ensure rate parity and maximize revenue
• Collaborate with the reservations team to optimize yield and manage room inventory
• Monitor and analyse key performance indicators (KPIs) related to revenue and occupancy, and adjust strategies as needed
• Ensure compliance with hotel pricing policies and revenue management best practices

Qualifications

• Excellent communication and interpersonal skills
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Ability to think strategically and develop innovative revenue strategies
• Strong analytical skills and ability to analyze data and trends
• Proficient in Microsoft Office, with an emphasis on Excel and other analytical tools
• Knowledge of revenue management systems, hotel reservations systems, and distribution channels
• Knowledge of market segmentation and demand forecasting techniques
• Understanding of hotel financial statements and budgeting processes
• Highly organized with the ability to work in a fast-paced environment and manage multiple projects simultaneously

Education:

• Bachelor's degree in Hotel Management, Accounting, Finance, Mathematics, or Business Management preferred

Experience:

• Minimum 3 years of progressive experience in revenue management, preferably within a luxury or resort hotel environment. Experience in destination resorts strongly preferred.

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Job Description
Scope of Position:

• Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waitron service.

Specific duties, responsibilities & Key performance areas

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.