New Jobs at at Genpact

Responsibilities

• Sourcing of the candidates (both passive and active)
• Screening CVs, proceeding with HR interview for the selected and suitable candidates
• Scheduling appointments between the candidates and managers
• Partnering with business partners, so that recruitment and selection of employees meet business needs
• Oversee the recruitment process from job specification to offer and acceptance
• Manage applications, providing feedback to management and candidates on interviews in a professional and timely manner
• Entering and updating data in the recruitment systems
• Implementing and learning new hiring technology
• Taking part in events, jobs fairs and any projects aimed to develop our talent pool
• Handling recruitment projects in Romania and other countries, as per allocation done by manager and business need
• Creating regular or ad-hoc reports, as per the business need
• Contribute to process improvement by coming up with ideas
• Collaborating closely with colleagues across EMEA Recruitment team

Minimum  qualifications 

• Fluency in English
• University degree (relevant studies) would be an advantage
• Relevant experience focused on mass recruitment processes and exposure to a multicultural environment
• Experience of competency/behavior based interviewing techniques

Preferred Qualifications 

• Excellent interpersonal skills
• Enthusiastic behavior and self-starter attitude
• Results driven
• Ability to work independently on the assigned tasks and own projects end to end, until closure

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Responsibilities

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Operation Management: Responsible for repeatable, predictable and measurable operations
• In-depth understanding of HRO processes supported by Genpact for different geographies. 
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
• Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
• Escalate issues and seek advice when faced with complex issues/problems. 
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
• Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
• Ensures progress, issues and agreements are properly documented and acted upon. 
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.  
• Actively participate in all process related business meeting in-person or virtually through conference calls. 
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
• Participate in and/or support during Client visits.  

Qualifications we seek in you!
Minimum Qualification

• B. Com/M. Com/ with overall relevant experience in HR domain.

Preferred Qualification

• South Africa HR Admin & Coordination experience is required –HR Experience in South Africa
• Work experience in team handling role.
• Workday Experience a plus
• HR Domain certification would be a plus 
• Excellent MS Office and Excel skills 
• Proficient with Operational Excellence Practices
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis

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Responsibilities 

• Coordinates the monthly payroll process for allocated entities so that they deploy on schedule and without errors. 
• Collects and centralizes all payroll calculation supporting information ex. bonuses, deductions, benefits in kind 
• Maintains employee records; ensures that changes are entered correctly and made on a timely basis 
• Reviews and ensures accuracy of approved timesheet 
• Checks monthly deliverables (payroll, benefits and deductions, amounts and taxes report allocated to cost centers and other specific reports) 
• Respects the agreed payroll calendar 
• Performs payment of salaries for allocated entities so that they are paid in legal terms and or stipulated in the contract 
• Maintains the relations with the benefits vendors communicates required information on new, existing, terminated employees, monitors the operational activities and the monthly invoicing process; 
• Investigates and solves employees claims on benefits and answers to routine queries 
• Ensures accuracy of reports 
• Ensures payroll accrual process is performed on time and according to company rules 
• Ensures holiday accrual process is calculated according to established principles 
• Prepares and verifies employment documents; assists new hires in completing employment formalities; 
• Collects and verifies all information related to internal changes of positions, bonuses, changes of employees personnel and contractual data; receives, verifies and obtains the authorized signatures for all internal and legally required documents; 
• Delivers in due time all electronic and hard copy documents necessary for payroll processing and/or for filing in employees personnel files; 
• Assists the employees in completing termination formalities; initiates and follows up on the steps of the exit process 
• Collects employees requests for certificates and other documents, communicates them to the external provider and distributes the received papers; 
• Answers to routine employees queries on labor law and internal procedures for personnel administration and payroll areas; 
• Delivers HR Front Office activities for the allocated site; receiving sick leaves or other documents from employees, releasing bank certificates or other certificates upon request 
• Provides counselling in terms of Labour Law and payroll legislation 

Qualifications we seek in you!
Minimum Qualifications 

• University Degree; 
• Work experience in personnel administration and payroll services, at least 1-2 years 
• Good knowledge of work legislation; 
• End to end understanding of HR Administrative processes 
• Good command of English Language (minimum B2 level on CEF scale) 
• Organized and detail – oriented; 
• Results Oriented; 
• Good planning and analytical skills; 
• Prioritization and multitasking skills. 

Preferred Qualifications 

• Self-motivated with ability to work both independently and as part of a team; 
• Able to effectively manage multiple activities simultaneously in a fast-paced environment; 
• Pro-active attitude, initiative driven; 
• Integrity; 
• Excellent interpersonal and communication skills; 

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Responsibilities

•  Preparing GL schedules and journal entries in the ERP system,
• Preparation and completion of COE (Centre of excellence) activities,
• Preparing audit schedules and handling audit queries
• Perform SOX Controls related to the process
• Balance Sheet and Profit and Loss Variance Analysis etc.
• Handling queries of various partners
• Preparation of Balance Sheet Reconciliations, in line with the client policy
• Maintenance of BS open items
• Completion of reconciliations in line with stipulated timelines
• Completion of month end activities
• Adherence to all compliance requirements
• Completion of mandatory training, in line with stipulated timelines
• Completion of admin related tasks for tracking purposes (examples: MOJO, MJE tracker, etc.)
• Other ad-hoc requests as required

Qualifications we seek in you!
Minimum Qualifications

• B. Com / Studying towards relevant finance degree
• Preferred Qualifications/ Skills
• Time management
• Proficient with general accounting and closing and reporting.
• Proficient in Microsoft Excel/Outlook

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Responsibilities:

• Partnering with operations management, so that recruitment and selection of employees meet business needs
• Researching and utilizing time and efficient methods of identifying quality potential employees
• Utilizing proactive and various search methods to source candidates, including advertising (print and web based), employee referrals, and personal networking
• Ensuring all OTFR metrics are met to ensure positive results
• Partner with operations and management to learn details of new roles and job openings
• Work with hiring managers to find the best questions to ask, in order to, evaluate candidates
• Build a list of questions (prescreen document) to ask applicants during the initial phone call
• Utilize internal and external websites to post new openings; build a questionnaire for each of these portals so that outstanding profiles are received; utilize these external portals to source additional qualified candidates
• Call applicants to discuss job positions and evaluate if they would be the right fit for our company
• Schedule qualified candidates for interviews with operations managers; request feedback from managers once interviews are complete
• Create profiles in Genpact portals to easily store new-hire information; work with Shared Services team to process job offers; settle the start date of new hires; work with candidates throughout the background check and onboarding processes; keep management advised throughout new-hire process
• Find qualified candidates quickly in order to meet deadlines and/or business-required dates; provide timely and high-quality candidates
• Provide positive and/or constructive feedback to all applicants regarding their interviews
• Plan, prioritize, monitor progress, and provide tracking information for managers and operations leads regarding the recruitment process; analyze and report on these activities
• Work closely with other areas of People Support to maintain client and interpersonal integrity

Qualifications we seek in you!

Minimum qualifications

• High School Diploma (or equivalent)
• Deadline driven, self-starter, mentally agile, and enthusiastic
• Excellent multitasking skills
• Interpersonal and communication skills, both written and verbal
• Able to work in a collaborative environment

Preferred qualifications

• Understanding of working in a BPO environment
• Innovative approach to problem solving

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Responsibilities

• In this role, you'll manage all the activities related to Order to Cash domain:
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Timely review and assessment of appropriate credit lines for new and existing customers with the Risk Team by analyzing customer financials
• Daily / Weekly and monthly reporting of all files (Age Analysis, daily Contact outcome, Cash Application tally etc. and individual Productivity numbers), ensuring accuracy and timeliness
• Coordinate Payment Plan proposals, pre-bankruptcy and post non-payment proposals with the Legal team and the Member. Communicate regularly with the respective teams to solve queries
• Driving process improvement initiatives may require participation and contribution to special projects
• Accomplish all responsibilities in line with client compliance and integrity requirements
• Maintain and adhere to Standard Operating Procedures (SOP) as agreed with the client and periodically review SOPs for updates and changes
• Meeting individual SLAs

Qualifications we seek in you!

Minimum qualifications

• Graduate preferably Business Commerce
• Relevant work experience in Order to Cash
• Preferred qualificationsAR domain understanding (not required for fresher)
• Good communication skills (verbal for Collections and written for rest), good interpersonal abilities
• Exposure to ERP’s (SAP/Oracle) on AR module
• Knowledge of MS office (excel, word)