New Jobs at Brights Hardware

KEY RESPONSIBILITIES:

• Service rep customers, including Account Customers / Cash customers, sticking to Brights core values and standard of service.
• Always build relationships with customers to ensure External Reps achieve monthly targets.
• Follow up on customer deliveries and queries. Escalate issues to the Sales manager when unable to resolve!
• Provide an efficient and professional telesales function by focusing on dormant clients or potential new clients.
• Provide professional after-sales service by calling existing and potential customers to persuade them to increase their purchases.
• Compile quotations ensuring that documentation is correctly completed with customer requirements and sticking to the customer pricing matrix. Follow up on quotations, including quotes completed by the External Sales Rep, to turn them into sales.
• Check stock for customers & obtain orders from them. When customers have queries in stock, check at their branch & others for stock quantities, and ensure the order is received.
• Understand and apply business processes relating to direct deliveries and special orders, follow up on vendors, and ensure timeous delivery.
• Provide feedback from the customer to the External Sales or Sales manager on quotes submitted .and received.
• Prioritize and assist and ensure External Sales Rep to always achieve or better sales budget.
• Always assist External Sales Rep with compilation of quotes where possible/where requested.
• Ensure that all details are included correctly on quotations (Client details, names, contact details; VAT inclusive/ exclusive; delivery details – inclusive/ exclusive). Ensure that payment details are accurately stated on quotations. Ensure that the quotation is emailed/hand-delivered to the client (by the External Sales Rep).
• Provide telesales service to all External Sales Rep’s customers and always manage his/her emails efficiently and professionally.
• Arrange account applications for customers, where needed. Check the correct completion of details on applications & email / hand them to the debtors’ department. Advise customers that accounts take 4 – 5 days to approve & inform them once they have been approved.
• Ensure that details on invoices are always correct.
• Inform clients in time of the status of their credit limits. Ask debtors to increase customers’ credit limits where necessary.
• If a price on an invoice is queried & found to be incorrect, make a new invoice with the correct prices. Do reconciliations on account queries & email clients. Where proof of delivery is required, send originals to clients with the driver & keep copies

REQUIREMENTS:

• Matric or equivalent
• 5 years’ experience in a similar role  
• Ability to take on responsibility, be diligent & handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Good organizational skills and the ability to multitask.
• Excellent telephone skills
• Strong listening and sales skills
• Ability to work under pressure.
• Strong ability to communicate effectively (verbal & written) at all levels

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KEY RESPONSIBILITIES:

• Provide good customer service
• Completing of daily trip sheets (opening/closing km, departure/arrival times)
• Completing a daily pre-trip inspection of your vehicle to ensure basic roadworthy standards. (indicating on trip sheet)
• Reporting any defect on your vehicle to your Supervisor (completing of vehicle repair report)
• Ensure that the truck assistants are with the truck at all times.
• Plan and ensure with the most efficient route to your customer
• Ensure all out going stock have the relevant documentation before being loaded.
• Ensure all transferred documents are recorded in your logbook.
• Ensure the transfer logbook is signed by the branch who receives the stock.
• Ensure all stock are delivered in excellent condition
• Hand in weekly evaluation reports to your Supervisor.
• Reporting any delay at branches to your Supervisor.
• Report to your Supervisor at the end of the day
• Participate in perpetual stock takes.
• Perform any work-related tasks delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric that have a valid license and have 3 years driving experience will be considered for the position
• Code 14 Drivers Licence 
• PDP (Public Driving Permit: Goods and Passengers)
• Minimum 3 Years driving experience
• Ability to handle pressure
• Monitoring skills
• Ability to deliver excellent customer service
• Ability to read & communicate on high level
• Must be able to understand the loading of vehicles
• Planning, time management & organizing skills

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KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

go to method of application »

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

go to method of application »

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

go to method of application »

KEY RESPONSIBILITIES:

• Control daily weekly and monthly stocktakes/cycle counts in various departments according to a schedule
• Investigate stock discrepancies in various departments as well as liaise with the stock controllers across the relevant branches to check stock on hands against computer stock
• Maintain stock levels including monitoring of transfer to be actioned timeously
• Liaise with management on a daily basis where there are stock discrepancies request management to adjust stock accordingly
• Investigate outstanding invoices and orders before forwarding adjustments to management alleviating errors and checking of credit slips as per managements request or using initiative with regards to credit slips when stock discrepancies are identified
• Maintain harmonious working relationships with internal stakeholders who supply and transfer stock by consistently deliver internal customer service satisfaction in terms of the company’s customer service standards
• Comply with Health & Safety standards
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Delegate work related stock tasks to Junior personnel
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have 5-7 years’ experience in a Stock management function; Managing Stock course at 54 credits, Sales and Customer Care course at 30 credits and Leadership and Supervisory course at 50 credits and In-house Leadership course will be considered the positions
• 5 Years’ minimum experience in a similar role
• Internal stock system knowledge
• Ability to handle pressure
• Ability to communicate effectively (verbal &written) at all levels
• Policy and procedure driven
• Microsoft office (Internet, E-mails, Word & Excel)
• Good numerical skills