Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that enab...
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POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centres. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments - Assistance is provided as needed
- Procurement policy is fully complied with
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre or Property operations are efficiently and cost effectively administered
- Current and future Centre or Property needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre or Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organise, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Assumes responsibility for the effective and professional performance of collections functions
- Receives, reconciles and control production of monthly rent rolls and reports from the computer system and verifies the status of the accounts
- Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status
- Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
- Utilises further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates - Suggests consolidations and financial counselling
- Posts approved extensions and notifies clients of new due date by mail
- Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
Assumes responsibility for the efficient administration of collections activities
- Keeps accurate and up-to-date activity reports on late and potentially late accounts
- Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
- Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly - Provides clients the opportunity to fully explain their account status
- Ensures both monthly and ad-hoc rental and fee statements are sent out timeously.
- Controls and monitors tenant payments in terms of rentals, deposits, lease fees, stamp duties etc.
- Liaises with tenants as appropriate
- Handles rental queries efficiently and diplomatically
- Queries tenants’ short payments
- Ensures the daily receipting and processing of tenant payments
- Liaises with book keeping and accounting staff re bank account deposits, queries and misallocations
Generally, ensures that
- Rent (and other charges) are paid by the 1st of each month
- Letters of demand after the 3rd to defaulting tenants
- Summons’s are issued after the 21st day to defaulting tenants
- Controls and administers legal processes for the recovery of lease charges due and/or eviction of tenants
- Motivation and processing of write-offs
Assumes responsibility for timely and accurate preparation and submission of management reports
- Preparation of detailed debtors reports and graphs illustrating weekly and monthly collections:
- Weekly/monthly arrears against billings (debtor’s day calculations)
- Monthly graph of weekly collections against previous month/year
- Preparation and submission of attorneys’ reports on all legal matters
- Daily Receipting on tenant accounts
- Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants
- Reconciliation of bank statements (where appropriate) and tenants’ accounts
Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts
- Maintains the Company's professional reputation throughout collections operations and in all contacts with clients
- Maintains confidentiality
- Develops contacts with credit bureaus and other financial institutions - Uses shared information to effectively minimize Company losses
Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
- Assists area personnel as needed
- Keeps management informed of activities, progress toward established objectives, and of any significant problems
- Attends and participates in meetings as required
- Assumes responsibility for related duties as required or assigned
- Stays informed of changes in collections policies, procedures, and related legal requirements
- Ensures that work area is clean, secure, and well maintained
PERFORMANCE MEASUREMENTS
- Problem accounts are closely monitored and reviewed
- Appropriate collections actions are instituted which are in accordance with established Company policies and are legally compliant
- Outstanding accounts are promptly collected - A delinquency ratio which meets management standards is maintained
- Professional business relations exist with clients - Clients are properly assisted with their financial problems and their questions are courteously answered.
- Required reports and records are accurate and timely
- Good working relations exist with area personnel and with management - Management is appropriately informed of area activities
- Compilation and capture of electricity and water readings
QUALIFICATIONS
- Education/Certification: Matric with Bookkeeping
- 3 Years related experience
- Essential own transport
- Prior experience in property related field would be recommended but not a requirement
REQUIRED KNOWLEDGE
- Knowledge of collection procedures and related laws and regulations
- Understanding of Company policies
- Familiar with default and enforcement clauses
SKILLS/ABILITIES
- Excellent administration abilities
- Able to organise, co-ordinate, and direct team activities
- Good communications and grammar skills
- Able to use all related equipment and computer applications
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POSITION PURPOSE
- The Operations Assistant plays a crucial role in ensuring the smooth daily operations of the organization. This position involves providing administrative support, coordinating logistics, managing resources, and facilitating communication between departments. The Operations Assistant will assist in maintaining workflow efficiency by handling tasks such as data entry, scheduling, report generation, and responding tinquiries.
KEY RESPONSIBILITIES:
- Requests for Supplier Quotes (sent tBSA as soon as the quote is received)
- communicate with the supplier tfind out about stock; this include getting quotes, checking in on types and models, and requesting for job cards.
- Monthly stock order management, which must be reviewed every month
- On-site maintenance and repairs of equipment
- Creating both PCAs and AAs, and then sending them for approval.
- Tsupport further requests from management
- Liaise with the supplier tensure waste removal from all sites
- Keeping record of all Sites Equipment register and ensure condition of all equipment is reported monthly.
- Tattend tdamaged equipment timeously tensure this does not impact operations.
- Assist in populating payroll information from all sites.
- Supplier Costs & Pricing/ Procurement:
- Quote Request Process:
- Initiate quote requests using a standardized email template.
- Track all quote requests in a spreadsheet (i.e supplier quote register).
- Quote Reception:
- Upon receiving a quote, immediately forward tShilwith relevant details.
- Update the tracking system with the received quote and the date of forwarding.
- Stock Inquiry and POs:
- Regularly communicate with suppliers tinquire about stock availability, models, and job cards.
- Ensure Supplier costs schedules are updated and communicated tthe team
- Negiotate pricing with Suppliers.
- Monthly Stock Order Management:\
- Inventory Review Process:
- Schedule regular review meetings tassess stock levels.
- Generate a stock order based on the review and historical usage data within the master inventory list.
- Submit the stock order for approval by the 23rd of each month, Once approved track order until delivery.
- Reporting: Maintain stock order log and report monthly on inventory levels and orders.
- On-Site Maintenance and Repairs of Equipment:
- Maintenance Schedule:
- Develop a maintenance schedule for all equipment, specifying routine checks and repair tasks.
- Task Assignment:
- Assign maintenance tasks tthe relevant personnel and track progress.
- Reporting: Create a maintenance report that logs completed tasks and pending issues.
- PCA and AA Creation:
- Documentation Process:
- Follow a template for creating PCAs and AAs.
- Submit the completed documents for approval and keep a record of all submissions.
- Ensure register of all contracts requests are regularly updated.
- Support for Management Requests:
- Request Handling Process:
- Use a task management tool tlog requests from management.
- Prioritize tasks and ensure timely completion, updating the management team regularly.
- Populating Payroll Information:
- Request all Timesheets from all sites:
- Populate hours worked for all sites.
- Clearly outline Overtime/ Nightshift Hours Worked.
- Unpaid Hours
- Ensure all Leave Applications has been submitted on ESS.
- Submit Payslips
SKILLS & EXPERIENCE REQUIRED:
- Experience: 1-3 years of experience in an administrative, operations, or assistant role. Experience in logistics, customer service, or office management is a plus.
- Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and other relevant software. Experience with operations management tools is an advantage.
- Communication: Excellent written and verbal communication skills. Ability tcollaborate effectively with internal teams and external partners.
- Organizational Skills: Strong attention tdetail with excellent time management and multitasking abilities.
- Problem-Solving: Ability tanticipate and solve operational issues quickly and efficiently.
- Team-Oriented: Ability twork well within a team and contribute tcollective goals.
EDUCATION/CERTIFICATION:
REQUIRED KNOWLEDGE:
- Knowledge of basic accounting concepts and procedures.
- Knowledge of related computer applications.
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Assumes responsibility for the accurate and timely completion of assigned accounting functions.
- Reviews monthly financial reports and working paper files.
- Reconciles general ledger accounts as assigned.
- Completes required records and reports and maintains files as classified.
- Prepares journal entries and balances work in more complicated accounting areas.
Completes various accounting functions in accordance with established policies and procedures, and applicable regulations including:
- Preparing trial balances from source documents.
- Preparing Balance Sheets and Income Statements.
- Preparing notes to the reports.
- Preparing monthly JV accounts where applicable.
- Filing copies of final monthly reports.
- Participate in annual audit.
- Balancing intercompany loan accounts.
- Maintaining Shareholders Loan Schedules.
- Reviewing and Releasing creditors payments.
- Prepare and review 1 – 3 year Budgets and Rolling Forecasts.
- Report on financial income, including Management and Admin Fees on rental recoveries, Letting Commissions on new or renewed leases, and interest earnings.
- Researches and resolves accounting errors and discrepancies.
- Assumes responsibility for effectively researching, tracking, and resolving accounting problems and discrepancies.
- Assumes responsibility for establishing and maintaining effective communication and coordination with area personnel and with management.
- Maintains regular contact with Operations Managers and Property Managers in the departments to obtain information and/or to correct transactions.
- Keeps management informed of area activities and of any significant problems.
- Attends and participates in meetings as required.
- Assumes responsibility for establishing and maintaining effective business relations and personal dealing with vendors, governmental agencies, and outside business and accounting professionals.
- Responds to questions and problems politely and promptly.
- Ensures that clients are properly informed.
- Ensures that the Company’s professional reputation is projected and maintained.
- Assumes responsibility for related duties as required or assigned.
- Stays informed of developments in the accounting field and of changing governmental and legal requirements.
- Completes special projects as assigned.
- Ensures that Accounting Department work areas are clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS
- Accounting documents, records, and reports are accurate, current, and timely.
- Accounting errors or discrepancies are promptly discovered and resolved (or referred).
- Good communication and coordination exists with Company personnel. Assistance and support are provided as needed.
- Management is appropriately informed of area activities.
- Accounting functions are completed in accordance with established standards, policies, and procedures.
QUALIFICATIONS
- Education/Certification: Bachelor’s degree in accounting or an equivalent combination of experience and training.
REQUIRED KNOWLEDGE
- Technical knowledge of accounting concepts, practices, procedures, and financial reports.
- Understanding of related regulations, statutes, and filing requirements.
- Knowledge of related computer applications.
EXPERIENCE REQUIRED
- Three or more years of previous property accounting and property listed fund experience preferred
- JV Accounting experience will be beneficial
SKILLS/ABILITIES
- Well organized and detail oriented
- Able to meet deadlines and manage projects
- Good math skills
- Good attention to detail and accuracy
- Cooperative and willing to assist others
- Able to use PC, calculator, and other basic business mechanisms
- Good Excel knowledge
- Strong analytical skills
- Work under pressure
- Understand pivots
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Assumes responsibility for the effective operations management of Centre and Properties and facilities.
Centre and Property Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Devises a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade annually and maintain the standards within those grade
Clients Reporting
- Provides accurate information to clients according to agreed format timeously, including co-owned properties
- Prepare and Manage monthly management meetings including co-owned properties
- Analyses of monthly income / expenses
- Monitors turnover rentals
- Analyses of operating costs on a quarterly basis in terms of the approved forecasts
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
Planning and Budgeting
- Prepares and completes budgets by January each year
- Completes of forecasts timeously
- Reviews rental quarterly and ensure best possible rate achieved and maintained
- Assists in formulation of business plans for the unit
- 5 Year budget – preparation and control
- Quarterly review and monitoring results
Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Approves TI standard specification as recommended by the Project Manager
- Approves Capex within authority limits
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational costs in accordance with Lease terms
Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and approve legal action
- Credit Control and responsible for management of Arrears, Legal action and Write-offs
Parking Management
- Attends monthly / ad hoc interaction meetings for all parking areas
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parking areas
Tenant Relations
- Deals with correspondence / interaction with tenants as require
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.)
Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and records of same
- Oversee Lease Administration
- Controls / oversees new installations (through technical manager where appropriate) including: Premises design, negation/liaison/control with/of professionals and contractors and sign off acceptance of complete premise
Existing Tenants
- Reviews lease agreements both direct and through building management where applicable
- Oversee Lease Administration
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
Ensures cost effectiveness and performance of contractors
Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate
- Tenant mix i.e. what business should be established / recommended
- Networking with tenants, public, external organizations
- Issues tender documents
Expense control
- Checks and approves payment of accounts
- Controls cleaning, consumables, electrical and general maintenance
- Controls municipal payments and recoveries there against
- Ensures effective performance of contractors
- Oversee Expense administration
Customer liaison
- New Tenants
- Lease negotiation
- Maintenance of tenant relationships
Existing Tenants
- Reviews lease agreements in line with pre-determined letting mandates
- Tenant liaison and public relations
- Plans, coordinates and controls centre promotions
- Records tenant turnover levels
Public relations and Marketing
- Establishes and maintains sound public relations
- Attracts people to the centre
- Advertising Materials
- Motivates and assists tenants to improve their services
- Oversee Marketing of the Centre and Properties
- Grow Non-GLA Income and find opportunities hereof
- Assumes responsibility for the effective repairs and maintenance of the centre and Property
Asset Management
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attends site meetings with contractors in respect of maintenance/expansion of projects
- Monitors progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaises with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
Maintenance
- General Maintenance of Buildings and premises
- All electrical, electronic, mechanical and air conditioning equipment
- Complies with the O H S act and all other statutory requirements
Assumes responsibility for the security of all the Centre and Property facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Occupational health and safety
- The development of security action plans, systems and directives
- The management of security guards on shift
- The establishment and maintenance of an emergency preparedness programme
- The training of Maintenance and Security personnel in Occupation and Health Safety
Assumes responsibility for the effective management reporting and records.
- Oversees preparation of monthly, annual, and other management reports.
- Assesses and reports on monthly performance against budgets.
- Prepares and motivates consolidated monthly reports for submission to client
- Monitor monthly management reports
- Assess and report on monthly performance against budget
Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre and Property operations are efficiently and cost effectively administered.
- Current and Property and future Centre and Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Be able to manage and lead a team efficiently and lead the SA Corporate Western Cape Portfolio of Centres and Properties.
QUALIFICATIONS
- Education/Certification: Matric
- Additional related maintenance, Centre and Property management training preferred
- Diploma/Degree in Business Management/Property Management
- Related Property Courses
REQUIRED KNOWLEDGE
- Excellent understanding of Centre and Property management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
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POSITION PURPOSE
- Responsible for developing, recommending, and implementing the Centre’s marketing program. Formulates and supervises product marketing, advertising, and promotional programs. Performs marketing research as needed.
- Develops and delivers sales and marketing training programs to Tenants and operational staff. Oversees customer relations and ensures that the Company’s professional reputation is projected and maintained. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations. Informs Insurance and management of possible insurance claims timeously
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for developing and implementing effective marketing programs.
- Development of long and short term marketing plans.
- Conducts market research and develops marketing strategies to complement and support BodyCorporate goals and strategic objectives.
- Reviews marketing programs regularly and modifies as needed. Ensures the integrity and quality of all marketing efforts.
- Constructs and monitors the marketing budget.
- Develops and implements training, promotion, and advertising programs that further marketing objectives. Compiles promotional materials.
- Maintains and updates Outlet Park website
Assumes responsibility for developing and maintaining effective public relations with customers, marketing professionals, and external business contacts.
- Establishes and implements effective communication with outside contacts.
- Ensures that requests and questions are promptly, appropriately, and courteously resolved.
- Ensures that the Company’s professional reputation is maintained.
Assumes responsibility for establishing and maintaining effective working relationships and coordination with Body Corporate.
- Provides assistance and support as needed.
- Keeps management informed of area activities and of any significant concerns.
- Completes required reports, records, and related documents accurately and promptly. d. Attends meetings as required.
Assumes responsibility for related duties as required or assigned.
- Stays informed of developments in the marketing field and of markets affecting Company operations.
- Completes special projects as assigned.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Body Corporate and external contacts.
- Ensures effective coordination of external services with Body Corporate operations. d. Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the mall.
Assumes responsibility for the effective operations management of Centre and facilities.
- Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments.
- Maintains a hands-on control of projects in hand
- Body Corporate Reporting
- Provides accurate information to the Body Corporate / Trustees according to agreed format timeously
- Monitors turnover rentals
- Planning And Budgeting
- Assist in compiling expense budgets for each year
- New Tenants
- Assist in vetting new Tenant applications and submitting ot Trustees
PERFORMANCE MEASUREMENTS
- Marketing functions are well coordinated and support organizational objectives.
- Marketing research is valid, reliable, and a useful tool for management.
- Marketing programs are appropriate, effective, and reviewed regularly.
- Professional and effective public relations are maintained.
- Body Corporateis appropriately informed of area activities and of any significant problems. Required reports are accurate and timely. Suggestions for improved performance are provided.
- Marketing exspenses are in line with the budgets
- Body Corporate / Trustees are appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre operations are efficiently and cost effectively administered.
- Current and future Centre needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Adheres to ISO procedures and systems implemented.
EDUCATION/CERTIFICATION:
- Matric
- Associate’s degree in business administration with emphasis in marketing or equivalent experience.
- Additional related maintenance and Centre management training preferred.
REQUIRED KNOWLEDGE:
- Knowledge of Company products and services.
- Understanding of sales and promotion techniques. Familiarity with local marketing vendors.
- Excellent understanding of Centre management procedures. Knowledge of budgeting, service contracts
EXPERIENCE REQUIRED:
- Minimum of 7 years of experience in marketing, public relations, advertising, supervisory experience.
SKILLS/ABILITIES:
- Strong interpersonal and public relations skills.
- Excellent organisational and analytical abilities. Solid writing skills.
- Able to operate computer applications.
- Able to use graphic arts tools and supplies. Excellent leadership abilities.
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills. Good communications skills.
- Able to use all related maintenance equipment and computer applications in excel, word and adobe.
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POSITION PURPOSE
- Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality and follow the procurement policy. Keeps Senior Management well informed of area activities and significant problems. Trains, directs, and appraises assigned personnel. Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations. Completes regular Occupational Health and Safety Act inspections and updates monthly reports as appropriate. Ensures that Occupational Health and Safety Act requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained.
- Completes special projects as assigned.
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed.
- Procurement policy is fully complied with.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company facilities are well maintained and secure and meet the needs of the Company.
- Centre or Property operations are efficiently and cost effectively administered.
- Current and future Centre or Property needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Ensuring that all Broll online data is loaded and maintained on a day to day basis as well as compliance with the prescribed ISO procedures.
- The Appointee undertakes that the working environment, entire Building and all areas to which public, workers, contractors and employees have access to, are kept in a safe and healthy condition being compliant with the Occupational Health and Safety Act 85/1993 as amended from time to time.
- The Appointee undertakes to enforce compliance on all contractors and consultants entering and performing their duties on the Buildings, even if they were appointed by a Tenant).
- The Appointee here acknowledges that delegated responsibility and undertakes to ensure that the Buildings at all times comply with the relevant stipulations contained in the OHS Act,
- The Appointee undertakes to promptly resort to their Manager (either telephonically, by e-mail, written report) all safety and security incidents that may impact on tenants, employees, contractors or members of the public without limitation to: injury, death, violence, vehicle accidents, armed robbery, abduction, kidnapping, hostage situations or any other similar criminal activity as well as damage or destruction of the structure or systems.
QUALIFICATIONS, SKILLS & EXPERIENCE
EDUCATION/CERTIFICATION:
- Matric.
- Additional related maintenance and Centre management training preferred.
REQUIRED KNOWLEDGE:
- Excellent understanding of Centre or Property management procedures.
- Knowledge of budgeting, service contracts, and leasing agreements.
EXPERIENCE REQUIRED:
- Five or more years of related experience, with at least two or more years of supervisory experience.
SKILLS/ABILITIES:
- Excellent leadership abilities.
- Able to organise, coordinate, and direct team activities.
- Strong problem solving skills.
- Good communications skills.
- Able to use all related maintenance equipment and computer applications
Method of Application
Use the link(s) below to apply on company website.
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