New Jobs at Capitec Bank

About the role

• Deliver functional expertise in SAP MM processes, including configuration, customization, and solution deployment, to meet business requirements. Ensure seamless integration with related modules and external systems and develop automation where required. Leverage SAP solutions to design and optimise business processes. Provide advanced user support, handling 2nd and 3rd level incidents to resolve operational and service-related technical issues as part of business-as-usual activities

Minimum Requirements:

• A relevant degree
• 6-8 years in SAP systems design, analysis, configuration and implementation
• 2-3 years in systems integration design and implementation
• Understanding of Supply Chain processes with a specific focus on Source to contract, Procurement, Logistics and Inventory management.
• Experience in Fiori Functional design and implementation
• Strong understanding of SAP architecture, integration points, and how SAP solutions align with business processes
• Leading of complex SAP project implementations within functional area of expertise would be advantageous
• Experience in Stakeholder Management
• Proficient / expert knowledge of SAP S4 MM Module
• Systems implementation and technical systems support

Ideal Knowledge:

• 2 years+ Agile experience and working knowledge of Jira and or Confluence
• Systems Integration best practices and design
• Knowledge and application of relevant IT best practices
• Knowledge of IT Service Management principles and frameworks (ITIL 4)
• Understanding of SAP authorisations within the SAP Functional area
• Knowledge of Project Management methods

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To enable software quality assurance by creating a set of activities and scenarios, manual or automated, ensuring that developed software meets and complies with the defined or standardised quality specifications within the Software Development Life Cycle (SDLC).
• To collaborate with the Business Analysts (and/or members of the Feature Team) to define test scenarios, and prepare, participate in, and oversee the execution of test cases within a feature team, the validation of functional and non-functional test requirements, the preparation of test data in terms of input and expected outcome data, and required test environments.

Education (Minimum)

• A relevant tertiary qualification in Software Testing or Information Technology
• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Software Testing - Foundation Level through the International Software Testing Qualification Board (ISTQB)
• National Diploma in Information Technology

Knowledge and Experience

Minimum:

• 2-3 years’ experience in Quality Assurance (QA) testing within a business context
• Back-end testing
• Basic knowledge of API testing (e.g., following architectural diagrams, testing API flows)
• Knowledge of and exposure to impact analysis when introducing software changes
• Understand the full Systems Development Lifecycle (SDLC)
• Best practice / industry standard in software testing, reporting, tracking and follow up, and Software Quality Assurance (SQA)

Ideal:

• Test Automation
• Coding
• Understand the end-to-end processes being tested to achieve successful testing
• Experience in continuous delivery environment
• Application of test tools
• Financial/Banking Systems
• SQL Query/Fundamentals
• Reinforcing with stakeholders/feature team appropriate testing environments and timelines

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Numerical Reasoning skills

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About the role

• To promote and be responsible for an adequate level of compliance in Capitec’s Insurance business; responsible for facilitating the process for Capitec to meet and comply with regulatory and statutory requirements.
• Accountable for the strategic direction and operational effectiveness of the Compliance department within Capitec’s Insurance business.

Experience

Minimum:

• Complying with the fit and proper standards contained in the Generally Accepted Compliance Practice (GACP)
• At least 5 years’ proven experience all matters related to legislative and regulatory requirements, in compliance management in the financial services industry, with exposure to insurance in at least 3 of the 5 years

Ideal:

• 7 years’ experience leading all matters related to legislative and regulatory requirements within a similar industry
• 5 years’ proven experience in compliance / risk management in the financial services/insurance industry
• 5 years’ experience in managing a team of specialists within a similar environment
• Proven experience in operating at a senior management level

Qualifications (Minimum)

• Bachelor's Degree in Law or Accounting - Financial Accounting

Qualifications (Ideal or Preferred)

• Masters Degree in Law or Accounting - Financial Accounting

Knowledge

Minimum:

• Insurance industry 
• Compliance risk management including compliance risk identification, compliance risk assessment and compliance risk monitoring
• Process and controls development 
• Laws and regulations applicable to the insurance/financial services environment 
• Business acumen and an understanding of business drivers 
• Legal / statutory interpretation

Ideal:

• Insurance industry 
• Capitec risk management environment 
• Financial, insurance and insurance legislation

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Problem solving skills

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About the role

• You will be responsible for identifying, planning, conducting, and completing complex investigations into matters referred from both internal and external sources.
• This role is key to mitigating risk to Capitec Bank by ensuring compliance with legislative and regulatory requirements.
• You will identify and assess potential suspicions of money laundering, financing of terrorism, or any reputational risk to the bank.

Our ideal candidate has

• ​​A relevant degree in Criminology or any other related field.
• At least 5 to 6 years of experience in financial crime investigations
• Experience with anti-money laundering (AML) and forensic risk management
• Ability to learn SQL quickly
• Experience in Regulatory Reporting of STR’s, SAR’s, TPR’s, TFAR or TFTR’s and drafting of intelligence reports

Knowledge of

• Basic regulatory reporting requirements specifically relating to reporting requirements in terms of Sections 29, 28, 32, 34 of the FIC
• Legislation regarding money laundering control and combating of terrorist financing
• Suspicious transactions and various typologies i.e. Ponzi or Pyramid Schemes, 
• Business and commercial awareness
• Client Due Diligence procedures
• Ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry

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About the role

• To gather, analyse and understand business users’ data and analytics requirements and translate these requirements into analytics best practice technical solutions that meet the relevant business objectives. 
• To produce comprehensive business requirements specifications from business requirements leveraging domain, technical and data knowledge and coordinating collaboration from relevant stakeholders (e.g. own Product Line, Shared Services and other support teams) in the Capitec Data Estate

Our ideal candidate has:

Minimum

Knowledge:

• Data Warehousing on an enterprise level
• Cloud data estates (e.g., AWS and Azure) 
• Cluster computing fundamentals e.g., Big Data 
• Data Governance and Data Management
• Understanding of data protection
• Financial systems and procedures
• SDLC / DevOps
• Conceptual Data modelling 
• Basic data analysis using SQL (PostgresSQL)
• Understanding of the concepts of data visualisation
• Software Testing and Quality Assurance
• Coaching: principles and practice
• Databases and Database design

Ideal:

• Banking systems environment
• Banking business model
• Agile development life cycle
• Databases and Database design
• Quality Assurance (QA)
• Amazon Redshift

Experience

Minimum:

• At least 7 years’ proven experience within information systems, business intelligence or data warehousing environments
• At least 7 years’ proven experience in drafting Business Requirement Specifications/Documents and translating requirements between business and functional stakeholders 
• Experience in Business Analysis using various techniques to describe business needs e.g. conceptual model, ERD, Test Cases, Data Flows, UML models, Data Dictionary, Business processes flows, etc.
• Experience in providing technical coaching to more junior team members as well as leading projects and/or Communities of Practice (COP)
• Able to perform data analysis and determine the impact on broader organisational frameworks and objectives
• Able to identify and classify data exposure risk from the relevant legislation

Ideal:

• Relevant business domain knowledge e.g., credit
• Business Information Business Analysis experience in a finance/banking environment

Education (Ideal or Preferred)

• Certification in AWS Data Analytics Speciality or AWS Architecture

Education (Minimum)

• A relevant tertiary qualification in Information Systems

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Problem solving skills
• Analytical Skills
• Communications Skills

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Purpose Statement

• The Payments team oversees all payment products, including both Card and Electronic Payments. This encompasses the entire payments landscape, covering systems, processing, and business aspects.
• Within this framework, the Payments Data Strategy team is dedicated to managing all data-related activities. Our focus areas include data strategy, forecasting and predictive modeling, insights and business analysis, as well as monitoring and reporting.
• By utilizing data analysis and visualization tools, the Business Intelligence Analyst will generate actionable business insights that drive tangible value for the organization. This roles involves influencing and supporting the organization in making data-driven decisions that enhance performance, optimize operations, and drive growth. 

Our ideal candidate has:

Minimum:

Experience:

• At least 5+ years’ experience in a similar business intelligence analyst role 
• Experience and knowledge of the ETL (extraction, transform, load) data flow
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Experience in analysing complex data sets to solve business challenges  
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure 
• Experience in building data visualisations using tools such as Power BI 
• A good understanding of database management, data warehousing, data mining and data visualisation. 
• Experience with stakeholder engagement  inc. senior management
• Experience in data quality and incident management  
• Understanding of agile project management and experience with tools such as Jira 
• Qualty assuring and oversight of the work of others.

Key Responsibilities:

• Insight Generation: Provide data-driven insights that inform strategic and operational decision-making.
• Trend Analysis: Analyze trends to influence business and operational decisions, ensuring the organization remains competitive and responsive to market changes.
• Decision Support: Deliver insights that lead to informed and effective decision-making at all levels of the organization.

Knowledge:

• Understanding of agile project management and experience with tools such as Jira 
• Knowledge and experience in using complex SQL to prepare and analyse data
• Knowledge and understanding of data privacy and security regulations and best practices 

Ideal:

• Probably experience as a business intelligence analyst within the Banking sector 
• Knowledge of change management principles and practices
• Knowledge and experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Knowledge and experience in change management methodology (ADKAR)  
• Knowledge and experience in lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
• Applied knowledge of User Experience (UX) reviews through customer interactions a customer, product services 
• Knowledge and experience in automation using software robots built on platforms such as UiPath or Alteryx 
• Programming/Coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
• Basic knowledge and experience is using Version Control (Git) 

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics

Education (Ideal or Preferred)

• Certification in Business Analysis or Similar

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills

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Purpose Statement

• To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment. 
• To analyse business or system requirements and build and enhance the data platforms.
• To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.        

Education (Minimum)

• A relevant tertiary qualification in Information Technology or Data Analysis

Education (Ideal or Preferred)

• A relevant degree

Knowledge and Experience

Minimum:

Experience:

• At least 2 years’ proven experience within management information systems (MIS) | data warehousing |  data transformation | cloud computing and infrastructure as code, together with a relevant 3 year tertiary qualification 

OR

• At least 2 - 4 years’ proven experience within management information systems | data warehousing |  data transformation

Proven experience in:

• Working in a cloud environment.
• Data storage and access technologies

Knowledge:

• IT systems development processes (SDLC)
• Data pipelines
• Rational database system and / or cloud data warehousing and / or big data frameworks 
• Dimensional modelling
• Standards and governance
• Testing practices

Ideal:
Experience:

• Experience working in an AWS environment as well as with AWS Technologies and Azure
• A relational data warehouse e.g. SQL server, Oracle etc., and tools that enable ETL and orchestration.

Knowledge:

• Data analysis and design
• Data architecture (technical design and implementation processes)

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills

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Purpose Statement

• To process, investigate and resolve customer complaints and queries in an efficient manner 
• To provide a high level of service and improve the customer experience for Rental Finance customers
• Processing and managing of special daily debit orders

Experience

Minimum: 

• 2 years’ experience in a complaint/query resolution capacity
• Customer care and service protocol (including telephone query resolution etiquette)

Ideal

• 2+ years banking experience, in a complaint/query resolution capacity
• Customer service experience and administration in a Business Services environment
• Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageous

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Certification in Communication

Knowledge

Minimum: 

• Knowledge of banking products
• Customer services principles
• Complaint / query resolution processes  

Ideal:

• Call centre processes, systems and procedures.
• Understanding of business services and banking products
• Good understanding of the entire MBL product and service range

Skills

• Communications Skills
• Attention to Detail
• Problem solving skills
• Influencing Skills
• Interpersonal & Relationship management Skills

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Purpose Statement

To be the custodian for operational excellence, and enable an optimal client experience for Capitec Clients in a designated area through:

• Setting and driving an operational delivery culture.
• Contributing operational data and insights to guide decision making, and the day-to-day execution of operational strategies.
• Utilising different tools and methodologies to quantify, measure, track and enhance client experience.
• Identifying and implementing ways to enhance operational excellence in relation to people, processes, and systems across different teams in the function.

Experience

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience. 
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.
• Function related experience (role specific)

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Qualifications (Ideal or Preferred)

• A relevant degree in Business Administration or Management

Knowledge

• Commercial and business drivers of a financial services / retail environment
• People management and development practices
• Call centre / client service environments.
• Client experience 
• Operational data analytics
• FAIS regulations (in relevant areas)
• Collections experience (in relevant areas)

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills
• Decision making skills

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Purpose Statement

• The level III Software Engineer plays an integral part in a cross-functional team dedicated to the full software development lifecycle, from concept, to development to deployment and ultimately operating of each product. At this level, Software Engineers are responsible to design, develop, test, deploy, maintain and enhance complex software systems and applications, considering scalability, performance and future requirements. Responsible to guide and support developers and stakeholders in scoping, progress, status and resolution of engineering problems.
• The Full Stack Software Engineer plays a crucial role in developing and maintaining both front-end and back-end components of web applications and works on all layers of the application stack. They are therefore responsible for applying a holistic approach to building solutions that not only offer optimum performance, reliability, and scale but also create great client experiences.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge and Experience

Experience:

• 6+ years’ proven experience in both front- and back-end software development, project delivery and implementation (in relevant development technologies/language). Experience with modern front-end and back-end frameworks and technologies

Knowledge: 

• Proficiency in Core Languages and Development: Ideal candidates are proficient in Node.js, JavaScript, Java, HTML, and other key programming languages, with advanced knowledge in IT systems development processes (SDLC), application development, and programming concepts like algorithms, data structures, and design patterns.
• Containerization and Deployment Skills: Expertise in containerization technologies, including Docker and Kubernetes, is essential, along with a strong understanding of deployment processes, microservices, and event-driven architectures.
• Database Management and Optimization: Skilled in relational and cloud-based database management (e.g., SQL, NoSQL), with experience in designing, implementing, and optimizing complex database schemas and queries for maximum performance and efficiency.
• API and Cloud Integration: Ability to design and integrate RESTful APIs and familiarity with leading cloud computing platforms such as AWS and Azure to enable scalable, cloud-based applications.
• Front-End and Performance Optimization: Solid understanding of responsive design, mobile-first development, browser compatibility, and performance optimization, with experience in front-end build tools, package managers, and version control to ensure a seamless user experience.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

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About The Role

• The role is a highly technical position that involves Tier 3 or 4 support and requires vocational skills, with a focus on ensuring network reliability and supporting the broader infrastructure.

The role also requires:

• Handling long-running projects from end to end, including delivering work independently and liaising with stakeholders 
• Serving as an escalation point for the team during office hours and on a rotation basis for standby support.
• Providing support for the entire network infrastructure, including business, bank, retail branches, data centres, and campus edge environments.
• Acting as the subject matter expert for network issues, ensuring the network's functionality is maintained for all employees and clients.

Our Ideal Candidate

• Strong technical skills in networking, with experience in handling various aspects of network infrastructure. They should be capable of resolving complex issues and guiding the team.
• At least six years in a networking environment, with a minimum of two years as a specialist or senior network engineer.
• Excellent communication abilities to liaise with stakeholders and train junior team members.
• Ability to function under pressure and handle critical network issues that impact the entire organization
• The ability to lead and mentor junior team members, helping them develop their skills and knowledge to reach higher levels of expertise

Minimum Education

• Grade 12 National Certificate/Vocational

Ideal Education

• A relevant tertiary qualification in Information Management

Minimum Knowledge

• TCP/IP protocol stack
• WAN technologies: MPLS
• Routing protocols BGP and OSPF
• Spanning-tree and VLAN configurations
• Router and Switch configurations
• Network redundancy, high-availability design and load balancing implementations
• Quality of Service
• Firewall topologies and configurations
• IPsec and SSL VPNs

Skills

• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills