New Jobs at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Laguna Mall store.
• To interact with Dis-Chem’s customers and provide them with the necessary information to address inquiries regarding products and services.
• Deal with and help resolve any customer complaints and concerns.

Minimum Requirements:

Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

• Administration of customer relations
• Strong command of the English and Afrikaans languages
• Exceptional communication and active listening skills
• Problem-solving skills
• Sound analytical skills
• Patience
• Honest and trustworthy
• Time management
• Ability to lead by example

Advantageous:

• Relevant administration course
• Knowledge of the POPI and Consumer Protection Act
• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport for travel to meetings and training
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

 Closing Date: 04 July 2025

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Job Description

• Dis-Chem Pharmacies require the services of a reputable Post Basic Qualify Pharmacist Assistant for their Thatchfield store.
• Your portfolio will cover the provision of pharmaceutical care by taking responsibility for the patient's medicine-related needs, and being accountable for meeting these needs.

Minimum Requirements:

• Grade 12 / Matric
• Basic Pharmacist Assistance qualification
• Registered with the South African Pharmacy Council (SAPC)
• Working experience on Unisolv
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language and a second language
• Willing and able to work retail hours 

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in SAP and E-Scripting
• Drug and family planning, and complementary medicine

Duties and Responsibilities:

• Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
• Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
• Assist with re-packaging of medicine
• Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
• Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
• Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
• Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
• Capture script details accurately, and verify patients’ details on the system
• Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
• Give accurate instructions to patients regarding the correct use of medicine supplied
• Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
• Ensure all medications are checked for accuracy by and signed by a pharmacist
• Advise and assist patients at the dispensary, self-medication and front-shop
• Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
• Explain medical aid costs to patients
• Provide information to individuals in order to promote health
• Process all paperwork necessary for the accurate submission of claims to medical aids
• Correct errors on scripts rejected by medical aid
• Ensure authorisation of chronic, HIV and AIDS and oncology medication
• Maintain customer profiles on the system
• Merge profiles locally and UCS should be notified to merge profiles centrally
• Take note of any message on the customer profile, and take suitable action
• Report on low / out of stock levels, and stock errors to the dispensary manager
• Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
• Facilitate bi-annual stock takes
• Exercise stock, cash and asset control

Competencies:

Essential:

• English and 2nd language – Read, write and speak
• Good communication skills, listening
• Customer service/focus
• Strong attention to detail
• Sound numerical skills
• Problem-solving
• Team player
• Trustworthy and honest
• Time management
• Able to deal with pressure
• Computer literate – MS Office 

Advantageous:

• Knowledge of Retail/ FMCG operations
• 3rd Additional Language
• Knowledge of or experience in Unisolv, SAP and E-Scripting
• Drug and family planning, and complementary medicine

Special conditions of employment:

• Registered with the South African Pharmacy Council
• Willing and able to work retail hours
• Controlled room temperature, security, limited space, health and safety, risk stock
• Physically fit and able to stand for a long period
• Valid driver’s license 
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

 Closing Date: 19 July 2025

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Job Description

• Dis-Chem Pharmacies’ Waterfall Mall store has an opportunity available for a Retail Store Assistant to join the team.
• The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment:

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date: 26 June 2025

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Job Description

• Dis-Chem Pharmacies requires an experienced Senior Cashier for their Willowbridge, Tygervalley Store.
• Support customer service at point of sale while ensuring a world-class shopping experience.
• Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Essential:

• Grade 12 / Matric
• A minimum of 3 years’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

Competencies:

Essential:

• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management 

Advantageous:

• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account 

 Closing Date: 04 July 2025