New Jobs at Fidelity Services Group

Overall purpose of the job:

• Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region.  The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

Minimum qualifications and experience:

• University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
• Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
• Sales metrics, Financial management and analytics, Business systems and processes

Duties & Responsibilities:

Financial Management:

• Full responsibility for Profit and Loss Centre
• Budgetary planning including revenue and capital expenditures.
• Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Overhead cost control to effectively manage the cost of service delivery.

 Sales:

• Achieve sales targets per each sales channel
• New Unit sales
• Targeted RPU
• Technical revenue
• Maintain acceptable margins – manage discounts and technical efficiency
• Management of reconnection rate – in conjunction with Customer Contact Centre
• Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
• Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
• Drives efficiency of and technical teams in conjunction with Regional Technical Managers

 Business generation:

• Strategy design to grow the business appropriate to the Districts and Branches
• Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
• Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
• Exploring and evaluating green-fields areas for expansion of the business
• Exploring and evaluating acquisition opportunities

 Branch Management:

• Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
• Clear communication and implementation of strategy across the Branches
• Manage attrition rates down
• Ensure development of tactical programs to pursue targeted goals and objectives.
• Monitor overall operational delivery in the Branches
• Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
• Indirect reporting line of Operations, Finance and HR Teams within the matrix structure. 
• Report key results to corporate offices.
• Engage with all stakeholders in broader organizational strategy planning and execution
• Oversees key projects, processes and performance reports, data and analysis.
• Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
• Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.

 Operations:

• Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

 People Management:

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

 Health and Safety (EHS):

• Contributes to achieving regional EHS targets
• Support, encourage and assist with instilling a Zero harm culture across the business
• Ensure required EHS standards and targets are communicated, executed upon and achieved
• Ensure that method of work statements are in place for relevant activities identified under direct management

 Competencies, Skills and Attributes:

• Autonomous decision making,
• Business acumen,
• Communication proficiency,
• Problem Solving/Analysis,
• Project Management, Strategic Thinking,
• Budgeting and forecasting,
• Analytical Skills, Negotiation skills, Relationship building

Deadline:1st August,2025

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Key Responsibilities:

• Creation and capturing of monthly journals.
• Creation and capturing of standard journals.
• Liaise with cashbook to ensure that payments are allocated timeously.
• Processing of Mercantile Debit Order unpaids and reconcile between SuiteAcc and Cash Book.
• Updating the daily cash flow for all bank accounts.
• Completion and preparation of various balance sheet reconciliations after month end as per deadline dates.
• Updating income statement analysis for various high-risk accounts at month end.
• Review of income statement analysis to ensure that all expenses have been recorded for the month or where needed, and an accrual raised if necessary.
• Identify new expenses in the income statement analysis and obtain an understanding of the nature and timing of the expense.
• To review the balance sheet accounts before month end to ensure that these are accurate, and any corrections are made before the final close.
• General Ledger Balance Sheet Recons – complete all recons that are under your responsibility. Once completed, upload into Greenline on a monthly basis.
• Journals to prepare at month end for: Goodwill / Intangibles Rented Model / DSF and Dealers.
• Checking banking details for customer refunds on Wednesdays and Fridays.
• Fixed Assets – New Assets – provide capex numbers for individual capex items.
• Fixed Assets – Process Disposals of assets in the Fixed Asset System.
• Fixed Assets – process inter company / Business Area transfers as required.
• Fixed Assets – Ensuring that we have no errors before Depreciation is run.
• Dealer Commission – Update spreadsheets on a weekly basis and prepare relevant journals at month end.
• ABSA / Wesbank leases / Interest and document fees – Updating schedules for all new, disposed that are acquired /disposed of.
• Assisting with all audit queries when required.
• Assisting with ad hoc tasks and projects when required by management.
• Ensure that the work area is neat and tidy as per company requirements.
• This will relate to all relevant companies and businesses.

Qualifications for this position:

• Suitable tertiary qualification / Diploma or Bachelor’s Degree (Accounting / Financial Management) required
• 3 years of analytical experience
• SAP experience advantageous
• Advanced Excel
• Reliable car
• Valid driver’s license

Deadline:1st August,2025

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• The above position is vacant at our Hermanstad Branch. The surveillance officer function is to continuously look at the cash centers under their sphere of responsibility, to identify procedural failures and possible risk exposure to Fidelity Cash Management

Minimum Requirements: 

• Clear criminal record
• Grade 12 or NQF Level 4 Certificate.
• Minimum of 2 years of cash center experience in the specific working area
• Experience in Cash Center
• Computer literate  
• Able to work under pressure 
• Physically fit 
• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime/Nightshift due to job requirements.

Job Specification: 

• Observation of live footage of cash center personnel during the shift.
• Viewing that searching of all Cash Centre personnel, and or anyone entering or exciting the cash center is done properly and in accordance with laid down policies and procedures as recorded in the searching procedure.
• View to observe access Control within the cash center are strictly adhered to.
• No unauthorized personnel are allowed in the cash center.
• The inside of the cash center door always needs to be locked, and the key to the cash center to be kept with the most senior person on duty for the shift, in the cash center.
• Viewing conducted over branches to ensure safeguarding of Cash Centre staff and client’s assets.
• Viewing of the cleaning of site by cash center staff.
• Viewing to ensure all waste that leaves the cash center is being searched as recorded in the policies and procedures as well as all work instructions.
• When any irregularities are found, in any branch under your responsibility, the Manager must be informed telephonically when it poses a risk for cash losses or breach of procedures.
• Upon starting your shift, ensure that all areas under the worktops are clean and clutter free.

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities
• Must be assertive 
• Must be self- motivated 
• Quality assurance 
• Willing to work overtime 
• Alertness 
• Self-development 
• Communication skills 
• Highly focused  
• Team work 
• Able to follow instructions accurately  

Deadline:31st July,2025