New Jobs at FlySafair

Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

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Description

• Support relationships through strong communication and negotiation skills with internal and external stakeholders;
• Serve as a liaison for vendor management & 3rd party management;
• Obtain stakeholder buy-in when delivering new solutions;
• Act as the intermediary between business and IT & Innovation delivery teams;
• Fulfil a cross-functional role by engaging and facilitating effective communication flow between business units;
• Provide progress and status reporting to all stakeholders;
• Obtain proficiency in operational systems relevant to projects to a level that assists with problem solving & solution design;
• Obtain specialised knowledge of areas within the business with an aim to become a subject matter expert;
• Provide specialized knowledge and training to junior and intermediate team members to support skills development;
• Leverage available tools & platforms for enhanced solutioning;
• Engage in problem analysis and resolution, continuous evaluation of current systems and processes with the objective of creating a unique customer service experience;
• Identify trends and implement long term solutions;
• Contribute towards the Innovation roadmap;
• Design control systems to minimise costs and production issues on a holistic view;
• Understand organisational goals and based upon them, design and create requirements for elegant solutions that serve the needs of multiple constituencies simultaneously;
• Follow the lean project methodology to co-ordinate project activities;
• Implement the project plan & perform quality control on solutions designed;
• Sufficiently test implemented solutions to reduce errors & incidents;
• Monitoring & Control - Track project progress, manage scope creep, risks & decisions;
• Ensure change management is considered in all solutions;
• Ensure projects are sufficiently closed with all documentation filed & lessons learnt acknowledged;
• Ensure Change Management is incorporated in all solutions by facilitating Train the Trainers & providing implementation support;
• Lead design-thinking by linking complex problems to create enterprise solutions;
• Identify impactful business optimisation opportunities;
• Anticipate future trends or challenges and contribute to the strategic direction and growth of the areas in which you are involved;
• Design processes with the purpose of increasing productivity, eliminating wastefulness, saving time, reducing costs, and ensuring quality standards are maintained;
• Contribute to the creation of standards & frameworks to enhance standardisation of output;
• Apply DMAIC approach to business optimisation initiatives.

Requirements

• B.Eng Industrial Engineering (Essential);
• Honours Industrial Engineering (Advantageous);
• Green belt or higher in Lean Six Sigma (Advantageous);
• 5 years + experience in Process Improvement (Essential);
• Project Management experience (Advantageous);
• Must be passionate and knowledgeable about continuous improvement;
• Knowledge of mathematical modelling, simulation modelling and optimization;
• Extensive knowledge of emerging industry practices.

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Description

• Ensure all administrative data is kept up to date throughout the contractual periods;
• Assist with information specific to contractual terms and conditions relating to asset leases during the lease term;
• Calculate the maintenance provision of the leases are correctly applied and recorded;
• Monitor that the various MRO/AMO/CAMO functions are correctly applied to the specifics of the lease based on the guidance from the Senior Specialist;
• Respond to general contractual inquires;
• Assist with aircraft and major module introduction tasks;
• Ensure all available, warranties and credits are managed and claimed;
• Assist with aircraft and major module redelivery tasks;
• Communicate any operational limitations in the lease clearly to the operations department, ensuring they are managed and enforced effectively;
• Ensure invoices are correctly processed and escalations applied;
• Ensure aircraft introduction claims are completed timely and invoiced accordingly;
• Collaborate with colleagues across Asset Management and other internal departments;
• Build and maintain relationships with external vendors;
• Complete accurate and timely month-end reporting to lessors for billing purposes;
• Ensure accurate reporting of asset management stock. 

Requirements

• Grade 12 or Equivalent (Essential);
• Tertiary qualification in related field (Finance or Aviation related) (Essential);
• Minimum of 1-3 years’ work experience in a Finance related role(Debtors/Creditors/Cashbook) (Advantageous);
• Willingness to work additional hours as and when required;
• Basic understanding of aviation business (Beneficial);
• Computer proficient and sound knowledge of MS Office (Word, Excel, PowerPoint, Outlook);
• Must have good verbal and written communication skills. 

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Description

• Assist with gathering data from various internal and external sources;
• Assist with maintaining data quality and integrity;
• Support the team with documenting solutions;
• Assist with generating information and insights from data sets;
• Create visualisations in QIik to present data insights in an understandable and actionable manner;
• Create charts, graphs, and other visual representations of data to help stakeholders;
• Support initiatives for data integrity and normalisation;
• Assist with gathering input from stakeholders to ensure the data solutions provided meet their needs.

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor's degree in Computer Science, Information Technology, Statistics, or a related field (Essential);
• Certification in relevant software or analytics tools (advantageous);
• Basic understanding of QIik data modelling;
• An understanding of the ELT Framework, which includes data extraction and transformation;
• Knowledge of MS SQL Database (T-SQL);
• Knowledge of data cleaning, validation, and transformation techniques;
• Familiarity with data visualization best practices;
• Analytical skills;
• Proficient in statistical analysis and data manipulation.
• Attention to detail;
• Ability to multitask.

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Description

• Continuously ensure compliance to applicable safety policies and procedures;
• Ensure the efficient execution of all activities relating to a positive passenger experience;
• Continuously promote a high level of integrity;
• Ensure a high standard of administrative compliance.

Requirements

• Grade 12 or equivalent;
• Current and Valid (non-negotiable):
• SACAA Cabin Crew License;
• Avmed DD50 Medical Certificate;
• Dangerous Goods Certificate;
• Ditching Certificate;
• Fire Fighting Certificate;
• Valid SA driver’s license and own motor vehicle (non-negotiable);
• Level 4 English language proficiency;
• Medically fit and able to swim;
• Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-off.

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Description

• Continuously ensure compliance to applicable safety policies and procedures;
• Ensure the efficient execution of all activities relating to a positive passenger experience;
• Continuously promote a high level of integrity;
• Ensure a high standard of administrative compliance.

Requirements

• Grade 12 or equivalent;
• Current and Valid (non-negotiable):
• SACAA Cabin Crew License;
• Avmed DD50 Medical Certificate;
• Dangerous Goods Certificate;
• Ditching Certificate;
• Fire Fighting Certificate;
• Valid SA driver’s license and own motor vehicle (non-negotiable);
• Level 4 English language proficiency;
• Medically fit and able to swim;
• Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-off.

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Description

• Responsible to ensure all staff conform to the required standards of services and efficiency;
• Ensure service providers comply with procedures in place;
• Monitor the Service provider SLA;
• Monitor and supervise the daily operations;
• Continuously improve quality standards;
• Ensure sufficient staffing levels across all departments, including service providers and internal staff;
• Responsible for the daily operational planning;
• Ensure all staff are on duty and in full uniform;
• Monitor company communication platforms and ensure that all requests are actioned;
• Ensure check-in counters are open, on time and maintained as required (airport specific requirements);
• Plan, monitor and evaluate the delay process effectively, efficiently, and professionally;
• Complete the daily shift report and any delay reports as required;
• Attend and conduct shift briefings with service providers and ticket sales;
• Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously;
• Monitor OTP, schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties;
• Ensure the ground handler is sufficiently equipped with radios, cell phones etc;
• Report equipment shortages to the relevant departments;
• Ensure there is enough stock on hand, stickers, manual handling stock etc;
• Investigate incidents/irregularities and report to the station in charge;
• Ensure disciplinary action is taken for noncompliance;
• Address complaints promptly, conduct investigations, and provide feedback in a timely manner;
• Ensure a detailed handover is prepared for the next shift;
• Maintain cleanliness and tidiness in the office;
• Ensure that the equipment/devices are maintained, secured, and handled with care;
• Delegate responsibilities as required;
• Perform spot checks on all internal and external stakeholders;
• Attend meetings with internal and external stakeholders;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.

Requirements

• Grade 12 or equivalent;
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work shifts and on weekends;
• Airside and terminal knowledge;
• Must have knowledge of airport operations; Computer literate;
• Excellent communication skills;
• Conflict resolution skills dealing with confidential information Leadership skills;
• The ability to work well under pressure;
• Practice good time management and willingness;
• Customer focus and service orientated;
• Solid computer literacy;
• Excellent phone etiquette.