RESPONSIBILITIES:
Providing a telephone service to clients and staff by…
- Answering in-coming telephone calls, responding, and redirecting as required
- Taking / delivering telephone messages timeously
- Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
- Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
- Sourcing telephone numbers and making outgoing calls as requested
Maintaining the reception area and receiving visitors by …
- Monitoring / reporting on the cleaning and presentation of the reception area
- Greeting customers, receiving parcels, etc and distributing
- Supervising correspondence collections by clients
- Providing information, directing clients, and responding to queries
Delivering client support services by…
- Conducting customer services level survey by making telephonic contact, questioning, and recording responses
- Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
- Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
- Reconciling customer statements against master lists and processing distribution thereof
- Liaise with clients as and when required
Administering operational procedures by…
- Maintaining / supplying driver stationery
- Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
- Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
- Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem
Assisting with and monitoring delivery and collection procedures by…
- Responding to delivery / collection clears and resolving queries / problems as indicated
- Liaising with clients regarding delivery and collection information / data and instructions
- Establishing / verifying client and collection data
- Processing collection orders and generate collection registers
- Generating collection quotes and faxes to clients on request
- Confirming collections placed from other branches
Providing adhoc administrative assistance by…
- Recording / generating collection quotes, registers, and fax to clients on request
- Confirming collections placed from other branches
- Assisting with cheque collections through telephonic client enquiries
Processing freightware systems data (modified waybills) by …
- Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
- Verifying entered data and recording line-haul manifest
- Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports
Processing proof of delivery documentation…
- Capturing POD’s in Freightware system, noting discrepancies to Branch Sales Manager
- Submitting endorsed POD’s to Branch Sales Manager
- Remitting POD’s to George office daily / monthly
Processing “cash on delivery” banking by…
- Receiving COD cash and preparing bank deposit documentation
- Receiving COD cheques and preparing bank deposit documentation
- Reporting bank deposits daily to Head Office
- Reporting daily current and dated outstanding COD’s to the Branch Manager
Providing administrative assistance by …
- Monitoring stationery stock (weekly) advising admin
- Supervisor each Friday of replenishment requirements and placing orders with Head Office
- Compiling monthly stationery reconciliation and submitting to Head Office
- Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
- Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly km’s for McCarthy diesel’s fleet
- Undertaking all general filing and assisting with the copying of creditors’ invoices and orders
REQUIREMENTS:
Minimum Requirements:
- Grade 12 (Matric)
- 1–2 years’ experience in reception and/or general clerical work
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RESPONSIBILITIES:
Supervising inbound/freight receiving services by:
- Processing agents’ freight by verifying quantities, destinations, parcel conditions, and affixing destination stickers
- Supervising sortation and loading in designated storage area
- Capturing/ downloading and scanning waybills and parcels
- Ensuring daily debriefing of collection schedules
- Verifying airfreight lodging within required time frame
Supervising outbound/dispatch services by:
- Processing upliftment of all freight
- Scanning outgoing parcels/cargo
- Printing trip sheets
- Supervising loading
- Obtaining driver trip sheet acceptance (signature), hand waybills (copy) and record vehicle registration numbers
- Ensuring collections for outlying areas are communicated and followed up on daily basis
- Verifying that POD’s are received within the required time frame
Maintaining receiving/dispatch workers by:
- Providing work instructions
- Providing task training and developing general competence levels
- Motivate the receiving and dispatch staff towards objective achievement
- Communicate inbound/ outbound information within the warehouse
REQUIREMENTS:
Minimum Requirements:
- Grade 12 (Matric)
- Own transport to and from work
Education & Qualifications:
- Diploma in Road Transportation or Freight Management (advantageous, but not a prerequisite)
- Forklift Driver License (preferable)
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RESPONSIBILTIES:
MONITORING PRE-DELIVERY LOADING PROCEDURES BY:
- Ensuring cargo received from the customer agrees with customer invoice/waybill
- Checking of cargo against a specific invoice
- Signing for receipt of cargo
- Capturing of waybills onto Express link
- Generating and printing Triton waybills and stickers
- Generating manifest
- Closing off and generate-; back – stamp file for client.
- Handling and resolving all invoice and waybill related queries on behalf of the client.
- Filing of client’s invoices
- Ensuring that all goods are packed according to correct destination.
- Assisting with the sorting of waybills according to route requirements
- Identifying cargo in terms of damages, shortages, type and verifying waybills against cargo stickers
- Assisting clients with any queries
MONITORING VEHICLE DEBRIEFING/ OFF- LOADING PROCEDURES BY:
- Offloading of in-house cargo received at the Triton depot.
- Directing parcels sorting into destination area/location
- Verifying waybill against parcel and parcel stickers
- Scanning parcels into Freightware by waybills and submitting to data capturers
- Checking scanning on system
- Verifying documentation in terms of signatures, waybill no’s
- Debrief C&D vehicles (scanning out on del, collection debrief and collect POD’S)
- Assist with loading/offloading processes of L/H
- Every alternate Saturday to be on duty.
- Drive forklift when required (at depot and on site)
REQUIREMENTS:
Minimum Requirements:
- Grade 12 (Matric)
- Valid Forklift License
- Own transport (essential for travel to various sites)
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