New Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

Customer Management (External and Internal)

• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

• Work according to an assigned schedule.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Deadline:19th August,2025

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Job Purpose

• Perform a threefold chain of work for Internal Customers at all three levels -Operational, Tactical and Strategic with guidance and as required. Conduct  Investigation, Analysis and Description. Investigate and analyse on request Business ideas, needs and problems, and utilize frameworks, syntaxes and standard methods to perform descriptive work. Develop models, processes, documents and reports to ensure efficiencies with help from senior colleagues.

Responsibilities

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.
• Maintain fulfilment relationships and translate discussions between business and fulfilment areas with guidance.

Business Requirements Identification

• Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Describe Business Requirements, processes and data in an agreed format and following agreed methods.

Needs Assessment

• Explore issues or needs, establishing potential causes and barriers as well as related issues

Analysis of "As Is" and "To Be"

• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.

Business Case

• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Influence discussion about solutions, projects and initiatives based on analysis of relevant business domains with guidance.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Business Analysis, Grade 12/ SAQA Accredited Equivalent (Essential)

Experience

• 1 - 2 years general business experience (Essential); Experience working in financial services industry (Advantageous).

Deadline25th August,2025