New Jobs Available at Motus Holdings Limited

Specific Role Responsibilities

• Carry out fault diagnosis to aid and speed vehicle servicing.
• Ensure diagnostic equipment is used in vehicle examinations.
• Ensure DCSA procedures and policies are carried out during repairs and printouts kept.
• Ensure faults are accurately diagnosed to customers’ satisfaction.
• Discuss matter with Service Advisors as required and provide lucid explanations.
• Co-Operate in vehicle care and safety whilst dealing with vehicles.
• Ensure that comebacks are limited to minimum.
• Attend to breakdown calls as and when required.
• Ensure vehicles are returned to customer after service in neat, clean condition.
• All parts to be signed for at parts department and used on relevant vehicle.
• Unused parts to be returned to parts department.
• Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint.
• Give advice or use techniques which ensure quality but safe time.
• Provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics.
• Complete forms and documentation included in the company’s service routine.
• Draft and prepare any reports required.
• Make suggestions and give advice regarding any special promotional campaign and take part in campaign.
• Ensure that overalls and work area is kept clean and tidy at all times.
• Job Cards to be complete in full handed to service advisor as soon as vehicle is repaired and repair clocking carried out correctly.
• Attend training courses provided by Daimler and Cargo Motors.
• Assist with other reasonable requested duties as and when required.
• To provide a technical and diagnostic service within the service department.
• To utilize modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings.
• To discuss service detail with customer as required.
• To accomplish servicing of electric equipment as required.

Qualifications and Experience

• NQF Level 4 (Grade 12 or equivalent) – Maths and Physical Science
• N2 – Engineering Science, Technical Drawing, Maths, Diesel Trade Theory 
• Level 3 Apprentice exam results from MTA OR TVET College
• Drivers License 

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Key Duties and Responsibilities:

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

Admin functions:

• Complete forms and documentation included in the company's service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Skills and Expertise Required:

• Qualified Technician, minimum 3 years Ford technician experience is essential.
• Master Tech experience is required.
• Ford Master Technician certification and Ford warranty repairs work experience preferred.
• Relevant OEM product training - will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight
• Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous
• Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.
• Valid, unendorsed driver’s license

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Key Responsibilities And Duties

• Repair and service motor vehicles according to Motus standards and specifications
• Repair and service vehicles according to specific or franchise specifications
• Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
• Report to Foreman / Service Advisor promptly on any additional work required
• Obtain authorisation prior to carrying out additional work
• Obtain technical information from Foreman / Master Technician on problem jobs
• Adhere to Motus workshop policies and procedures
• Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
• Ensure that all oils and consumables used are recorded on the job card
• Ensure that worked hours are clocked correctly
• Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
• Do not leave keys in an unattended vehicle
• Ensure that work bay is kept safe, clean and tidy
• Report any faulty / broken equipment to the Foreman / Workshop Manager
• Ensure that special tools and equipment are used according to safety regulations and specifications
• Ensure that hand tools set conforms to Motus standard
• Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
• Reasonable requests by Management outside your job description will be performed from time to time

Specific Role Responsibilities

• Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities

Qualifications and Experience

• Qualified petrol/diesel Technician.

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Job Description

The Commercial Sales Executive will be responsible for the following:

• Conducting research and prospecting
• Identifying new business opportunities
• Concluding sales contracts
• Developing working relationships with others and building a relationship with trucks body builders
• To ensure that the trucks body builders are OEM approved
• Performing administrative duties

Roles and Responsibilities

• Conducting research and prospecting
• Identifying new business opportunities
• Concluding sales contracts
• Developing working relationships with others and building a relationship with trucks body builders
• To ensure that the trucks body builders are OEM approved
• Performing administrative duties

REQUIREMENTS:

• Must be currently employed as a Commercial Sales Executive and at least 2 years or more
• A successful sales track record, with networking and cold calling as an integral part of the process
• The ideal candidate would someone with excellent networking and negotiating skills (able to go out and source new business)
• Existing data base (advantageous)
• Valid SA driver’s license Code 10 and up is essential 

Qualifications:

• Matric/Grade 12 or Equivalent
• Tertiary qualification in line with position (advantageous)

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Key Responsibilities:

Warranty Claims Processing:

• Review, validate, and process warranty claims submitted by dealers, ensuring compliance with OEM warranty policies and procedures.
• Verify claim eligibility by cross-checking vehicle service history, repair data, and parts used.
• Ensure claims are accurately documented, including labor times, diagnostic procedures, and parts replacements.
• Process warranty claim payments, including credit notes or reimbursements, within the specified timeframes.

Dealer Support & Communication:

• Act as the main point of contact for dealers regarding warranty-related inquiries.
• Provide training and guidance to dealers on OEM warranty processes, ensuring they understand claim submission requirements.
• Liaise with dealers to resolve any warranty disputes or issues related to rejected claims.
• Track dealer compliance with warranty processes and escalate non-compliance issues as necessary.

Compliance & Documentation:

• Ensure that all warranty claims comply with the OEM’s warranty policy and local regulatory requirements.
• Maintain accurate records of all warranty claims, supporting documentation, and correspondence.
• Conduct regular audits on submitted claims to identify discrepancies or fraudulent activity and take corrective action when necessary.

Reporting & Data Analysis:

• Monitor and analyze warranty claim trends, including common repair issues, parts usage, and claim rejections.
• Provide regular reports to the Warranty Manager/Aftersales Manager on warranty performance metrics, including cost analysis and dealer performance.
• Identify areas for improvement in warranty processes and suggest potential solutions to reduce claim turnaround times and improve dealer compliance.

Collaboration with Internal Teams:

• Work closely with the technical team to gather necessary documentation and data for complex or high-value warranty claims.
• Liaise with the parts department to ensure correct parts information is used in claim submissions.
• Collaborate with finance teams to reconcile warranty claim payments and provide accurate financial forecasting for warranty-related expenses.

Continuous Improvement:

• Keep up-to-date with OEM warranty policies, procedures, and industry best practices.
• Participate in OEM training programs to improve knowledge of warranty claim handling and dealership support.
• Identify areas for process improvement and contribute to enhancing warranty claim efficiency.

Qualifications & Experience:

• High school diploma or equivalent; a post-secondary qualification in business administration, automotive technology, or a related field is preferred.
• Minimum of 2-3 years of experience in a warranty administration role, preferably within an OEM or automotive dealership environment.
• Knowledge of automotive systems, parts, and repair processes.
• Familiarity with warranty claim management software or dealer management systems.
• Experience working with multiple stakeholders in a fast-paced environment.

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Specific Role Responsibilities

Sales Performance:

• Plan to meet sales targets and budgets
• Identify new business opportunities, prospect potential business both corporate and private within the geographical area or as allocated by Manager
• Maintain and develop existing customer database
• Accomplish daily expected call rates
• Demonstrate vehicle of customer’s choice
• Verify financial arrangements by introducing the customer to the F&I consultant
• Ensure correct handover of vehicle after the vehicle is prepared

Customer Service:

• Attend to walk in customers and telephonic enquiries promptly and efficiently
• Ensure proper follow up of all potential buyers by, implementing and monitoring a prospecting and sales control system according to agreed procedures
• Ensure high levels of customer satisfaction
• Maintain the company’s corporate image and reputation and protect and develop the company’s brand

Administration:

• Complete all relevant documentation accurately according to company procedure
• Handle trade papers and vehicle to pre-owned department according to procedures
• Maintain accurate records of all transactions
• Collect monies due to the company upon delivery of vehicles

Product and Business Knowledge:

• Attend training and develop relevant knowledge and skills
• Keep abreast of all motor industry trends by reading and self-study
• Attend all sales meetings and product/business updates

Qualifications and Experience

• NQF Level 4 Qualification (equivalent to Matric)
• Valid driver’s license. (Code 14)
• Clear Criminal Record
• 3-years minimum sales experience in the Truck Industry.
• Must have Mercedes-Benz vehicle sales experience
• Volume sales experience (Mercedes-Benz Trucks)
• OEM/MB Certification (C-Sales Executive) as an added advantage
• Work related/ OEM related system know-how.
• Kerridge and Autoline experience a MUST

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Specific Role Responsibilities

• Fault finding (diagnosis) of commercial vehicles
• Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
• Establish parts required for service/repair to be performed and ensured correct parts are ordered
• Report to Service Foreman promptly on any additional work required
• Obtain authorization prior to carrying out any additional work
• Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
• Obtain technical information from Service Foreman on problem jobs
• Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
• Adhere to laid down workshop policies and procedures
• Note the description of all work performed on the back of Repair Order if required
• Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
• All warranty replaced parts to be tagged according to laid down rules, and handed to Parts department
• Ensure all oils and parts used are booked out on Repair Order
• Ensure vehicle is kept as clean as possible, and use all protective items supplied
• Ensure work bay is kept safe, clean and tidy
• Ensure time started and completed are entered on Repair Order (Clocking)
• Report any faulty and / or broken equipment is reported to management
• Ensure all special tools and equipment are used with utmost care
• To possess a complete set of tools, as per distributor requirements, and maintain in good working order
• Ensure a neat appearance at all times - overalls to be changed after heavy repairs
• Maintain cordial relationship with workshop staff
• Training as per HQS Requirements
• Standby and after hours servicing as per Service Foreman arrangements
• Accept responsibility for apprentices/helpers and impart through training/explanation/practice, the necessary skills required to perform the job correctly, and thereafter to inspect /monitor the work and rectify any problems

Qualifications and Experience

• NQF Level 4 (Grade 12 or equivalent) – Maths and Physical Science
• Three-year experience on Daimler Truck & Bus products a must (Mercedes-Benz Trucks or Mercedes-Benz Vans or FUSO)
• Clear Criminal Record
• A Valid Driver’s License C1, EC will be an added advantage
• Diesel Truck Technician Qualification
• Systems Technician or Diagnostic Technician Qualification a must