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  • Posted: Oct 18, 2024
    Deadline: Not specified
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  • Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
    Read more about this company

     

    Apprentice: Level 3 x2 (Diesel Trade) | Cargo Commercial Vehicles Germiston

    Specific Role Responsibilities

    • Carry out fault diagnosis to aid and speed vehicle servicing.
    • Ensure diagnostic equipment is used in vehicle examinations.
    • Ensure DCSA procedures and policies are carried out during repairs and printouts kept.
    • Ensure faults are accurately diagnosed to customers’ satisfaction.
    • Discuss matter with Service Advisors as required and provide lucid explanations.
    • Co-Operate in vehicle care and safety whilst dealing with vehicles.
    • Ensure that comebacks are limited to minimum.
    • Attend to breakdown calls as and when required.
    • Ensure vehicles are returned to customer after service in neat, clean condition.
    • All parts to be signed for at parts department and used on relevant vehicle.
    • Unused parts to be returned to parts department.
    • Ensure diagnosis leads to most cost-effective and accurate remedy to fault or customer complaint.
    • Give advice or use techniques which ensure quality but safe time.
    • Provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics.
    • Complete forms and documentation included in the company’s service routine.
    • Draft and prepare any reports required.
    • Make suggestions and give advice regarding any special promotional campaign and take part in campaign.
    • Ensure that overalls and work area is kept clean and tidy at all times.
    • Job Cards to be complete in full handed to service advisor as soon as vehicle is repaired and repair clocking carried out correctly.
    • Attend training courses provided by Daimler and Cargo Motors.
    • Assist with other reasonable requested duties as and when required.
    • To provide a technical and diagnostic service within the service department.
    • To utilize modern diagnostic equipment to maximum in effecting vehicle service and to interpret findings.
    • To discuss service detail with customer as required.
    • To accomplish servicing of electric equipment as required.

    Qualifications and Experience

    • NQF Level 4 (Grade 12 or equivalent) – Maths and Physical Science
    • N2 – Engineering Science, Technical Drawing, Maths, Diesel Trade Theory 
    • Level 3 Apprentice exam results from MTA OR TVET College
    • Drivers License 

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    Master Technician | Ford Kempton Park

    Key Duties and Responsibilities:

    • Carry out diagnostic work and support mechanics as set out by the Foreman.
    • Carry out fault diagnosis to aid and speed up vehicle servicing.
    • Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
    • Discuss matters with service advisors and customers as required and provide coherent explanations.
    • Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
    • Ensure vehicles are returned to the customer after service in a neat and clean condition.
    • Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

    Admin functions:

    • Complete forms and documentation included in the company's service routine.
    • Draft and prepare any reports required.
    • Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
    • Ensure effective communication with team members and colleagues across departments, with customers and service providers.
    • Participate in marketing campaigns when required for the furtherance of the business.
    • Any other duties as may reasonably be required.

    Skills and Expertise Required:

    • Qualified Technician, minimum 3 years Ford technician experience is essential.
    • Master Tech experience is required.
    • Ford Master Technician certification and Ford warranty repairs work experience preferred.
    • Relevant OEM product training - will be an advantage.
    • Need excellent “fix right first time” track record.
    • Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
    • Mechanical insight
    • Problem solving and motor vehicle fault finding skills.
    • Mental alertness
    • Must have sound English communication and writing skills to accurately record findings and work on job cards.
    • Meticulous
    • Customer orientated
    • Team player and Interpersonal competence
    • Decision making and action orientated.
    • Valid, unendorsed driver’s license

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    Technician (Hyundai Germiston)

    Key Responsibilities And Duties

    • Repair and service motor vehicles according to Motus standards and specifications
    • Repair and service vehicles according to specific or franchise specifications
    • Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
    • Report to Foreman / Service Advisor promptly on any additional work required
    • Obtain authorisation prior to carrying out additional work
    • Obtain technical information from Foreman / Master Technician on problem jobs
    • Adhere to Motus workshop policies and procedures
    • Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
    • Ensure that all oils and consumables used are recorded on the job card
    • Ensure that worked hours are clocked correctly
    • Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
    • Do not leave keys in an unattended vehicle
    • Ensure that work bay is kept safe, clean and tidy
    • Report any faulty / broken equipment to the Foreman / Workshop Manager
    • Ensure that special tools and equipment are used according to safety regulations and specifications
    • Ensure that hand tools set conforms to Motus standard
    • Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
    • Reasonable requests by Management outside your job description will be performed from time to time

    Specific Role Responsibilities

    • Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities

    Qualifications and Experience

    • Qualified petrol/diesel Technician.

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    Commercial Sales Executive (Hyundai N1 City)

    Job Description

    The Commercial Sales Executive will be responsible for the following:

    • Conducting research and prospecting
    • Identifying new business opportunities
    • Concluding sales contracts
    • Developing working relationships with others and building a relationship with trucks body builders
    • To ensure that the trucks body builders are OEM approved
    • Performing administrative duties

    Roles and Responsibilities

    • Conducting research and prospecting
    • Identifying new business opportunities
    • Concluding sales contracts
    • Developing working relationships with others and building a relationship with trucks body builders
    • To ensure that the trucks body builders are OEM approved
    • Performing administrative duties

    REQUIREMENTS:

    • Must be currently employed as a Commercial Sales Executive and at least 2 years or more
    • A successful sales track record, with networking and cold calling as an integral part of the process
    • The ideal candidate would someone with excellent networking and negotiating skills (able to go out and source new business)
    • Existing data base (advantageous)
    • Valid SA driver’s license Code 10 and up is essential 

    Qualifications:

    • Matric/Grade 12 or Equivalent
    • Tertiary qualification in line with position (advantageous)

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    Specialist: Warranty Analyst

    Key Responsibilities:

    Warranty Claims Processing:

    • Review, validate, and process warranty claims submitted by dealers, ensuring compliance with OEM warranty policies and procedures.
    • Verify claim eligibility by cross-checking vehicle service history, repair data, and parts used.
    • Ensure claims are accurately documented, including labor times, diagnostic procedures, and parts replacements.
    • Process warranty claim payments, including credit notes or reimbursements, within the specified timeframes.

    Dealer Support & Communication:

    • Act as the main point of contact for dealers regarding warranty-related inquiries.
    • Provide training and guidance to dealers on OEM warranty processes, ensuring they understand claim submission requirements.
    • Liaise with dealers to resolve any warranty disputes or issues related to rejected claims.
    • Track dealer compliance with warranty processes and escalate non-compliance issues as necessary.

    Compliance & Documentation:

    • Ensure that all warranty claims comply with the OEM’s warranty policy and local regulatory requirements.
    • Maintain accurate records of all warranty claims, supporting documentation, and correspondence.
    • Conduct regular audits on submitted claims to identify discrepancies or fraudulent activity and take corrective action when necessary.

    Reporting & Data Analysis:

    • Monitor and analyze warranty claim trends, including common repair issues, parts usage, and claim rejections.
    • Provide regular reports to the Warranty Manager/Aftersales Manager on warranty performance metrics, including cost analysis and dealer performance.
    • Identify areas for improvement in warranty processes and suggest potential solutions to reduce claim turnaround times and improve dealer compliance.

    Collaboration with Internal Teams:

    • Work closely with the technical team to gather necessary documentation and data for complex or high-value warranty claims.
    • Liaise with the parts department to ensure correct parts information is used in claim submissions.
    • Collaborate with finance teams to reconcile warranty claim payments and provide accurate financial forecasting for warranty-related expenses.

    Continuous Improvement:

    • Keep up-to-date with OEM warranty policies, procedures, and industry best practices.
    • Participate in OEM training programs to improve knowledge of warranty claim handling and dealership support.
    • Identify areas for process improvement and contribute to enhancing warranty claim efficiency.

    Qualifications & Experience:

    • High school diploma or equivalent; a post-secondary qualification in business administration, automotive technology, or a related field is preferred.
    • Minimum of 2-3 years of experience in a warranty administration role, preferably within an OEM or automotive dealership environment.
    • Knowledge of automotive systems, parts, and repair processes.
    • Familiarity with warranty claim management software or dealer management systems.
    • Experience working with multiple stakeholders in a fast-paced environment.

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    Sales Representative: Vehicles (Mercedes- Benz Trucks) x2 | Cargo Commercial Vehicles Germiston

    Specific Role Responsibilities

    Sales Performance:

    • Plan to meet sales targets and budgets
    • Identify new business opportunities, prospect potential business both corporate and private within the geographical area or as allocated by Manager
    • Maintain and develop existing customer database
    • Accomplish daily expected call rates
    • Demonstrate vehicle of customer’s choice
    • Verify financial arrangements by introducing the customer to the F&I consultant
    • Ensure correct handover of vehicle after the vehicle is prepared

    Customer Service:

    • Attend to walk in customers and telephonic enquiries promptly and efficiently
    • Ensure proper follow up of all potential buyers by, implementing and monitoring a prospecting and sales control system according to agreed procedures
    • Ensure high levels of customer satisfaction
    • Maintain the company’s corporate image and reputation and protect and develop the company’s brand

    Administration:

    • Complete all relevant documentation accurately according to company procedure
    • Handle trade papers and vehicle to pre-owned department according to procedures
    • Maintain accurate records of all transactions
    • Collect monies due to the company upon delivery of vehicles

    Product and Business Knowledge:

    • Attend training and develop relevant knowledge and skills
    • Keep abreast of all motor industry trends by reading and self-study
    • Attend all sales meetings and product/business updates

    Qualifications and Experience

    • NQF Level 4 Qualification (equivalent to Matric)
    • Valid driver’s license. (Code 14)
    • Clear Criminal Record
    • 3-years minimum sales experience in the Truck Industry.
    • Must have Mercedes-Benz vehicle sales experience
    • Volume sales experience (Mercedes-Benz Trucks)
    • OEM/MB Certification (C-Sales Executive) as an added advantage
    • Work related/ OEM related system know-how.
    • Kerridge and Autoline experience a MUST

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    Specialist Technician - Service X3 | Cargo Commercial Vehicles Germiston

    Specific Role Responsibilities

    • Fault finding (diagnosis) of commercial vehicles
    • Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
    • Establish parts required for service/repair to be performed and ensured correct parts are ordered
    • Report to Service Foreman promptly on any additional work required
    • Obtain authorization prior to carrying out any additional work
    • Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
    • Obtain technical information from Service Foreman on problem jobs
    • Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
    • Adhere to laid down workshop policies and procedures
    • Note the description of all work performed on the back of Repair Order if required
    • Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
    • All warranty replaced parts to be tagged according to laid down rules, and handed to Parts department
    • Ensure all oils and parts used are booked out on Repair Order
    • Ensure vehicle is kept as clean as possible, and use all protective items supplied
    • Ensure work bay is kept safe, clean and tidy
    • Ensure time started and completed are entered on Repair Order (Clocking)
    • Report any faulty and / or broken equipment is reported to management
    • Ensure all special tools and equipment are used with utmost care
    • To possess a complete set of tools, as per distributor requirements, and maintain in good working order
    • Ensure a neat appearance at all times - overalls to be changed after heavy repairs
    • Maintain cordial relationship with workshop staff
    • Training as per HQS Requirements
    • Standby and after hours servicing as per Service Foreman arrangements
    • Accept responsibility for apprentices/helpers and impart through training/explanation/practice, the necessary skills required to perform the job correctly, and thereafter to inspect /monitor the work and rectify any problems

    Qualifications and Experience

    • NQF Level 4 (Grade 12 or equivalent) – Maths and Physical Science
    • Three-year experience on Daimler Truck & Bus products a must (Mercedes-Benz Trucks or Mercedes-Benz Vans or FUSO)
    • Clear Criminal Record
    • A Valid Driver’s License C1, EC will be an added advantage
    • Diesel Truck Technician Qualification
    • Systems Technician or Diagnostic Technician Qualification a must 

    Method of Application

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