Specialist: Warranty Analyst at Motus Holdings Limited

Key Responsibilities:

Warranty Claims Processing:

• Review, validate, and process warranty claims submitted by dealers, ensuring compliance with OEM warranty policies and procedures.
• Verify claim eligibility by cross-checking vehicle service history, repair data, and parts used.
• Ensure claims are accurately documented, including labor times, diagnostic procedures, and parts replacements.
• Process warranty claim payments, including credit notes or reimbursements, within the specified timeframes.

Dealer Support & Communication:

• Act as the main point of contact for dealers regarding warranty-related inquiries.
• Provide training and guidance to dealers on OEM warranty processes, ensuring they understand claim submission requirements.
• Liaise with dealers to resolve any warranty disputes or issues related to rejected claims.
• Track dealer compliance with warranty processes and escalate non-compliance issues as necessary.

Compliance & Documentation:

• Ensure that all warranty claims comply with the OEM’s warranty policy and local regulatory requirements.
• Maintain accurate records of all warranty claims, supporting documentation, and correspondence.
• Conduct regular audits on submitted claims to identify discrepancies or fraudulent activity and take corrective action when necessary.

Reporting & Data Analysis:

• Monitor and analyze warranty claim trends, including common repair issues, parts usage, and claim rejections.
• Provide regular reports to the Warranty Manager/Aftersales Manager on warranty performance metrics, including cost analysis and dealer performance.
• Identify areas for improvement in warranty processes and suggest potential solutions to reduce claim turnaround times and improve dealer compliance.

Collaboration with Internal Teams:

• Work closely with the technical team to gather necessary documentation and data for complex or high-value warranty claims.
• Liaise with the parts department to ensure correct parts information is used in claim submissions.
• Collaborate with finance teams to reconcile warranty claim payments and provide accurate financial forecasting for warranty-related expenses.

Continuous Improvement:

• Keep up-to-date with OEM warranty policies, procedures, and industry best practices.
• Participate in OEM training programs to improve knowledge of warranty claim handling and dealership support.
• Identify areas for process improvement and contribute to enhancing warranty claim efficiency.

Qualifications & Experience:

• High school diploma or equivalent; a post-secondary qualification in business administration, automotive technology, or a related field is preferred.
• Minimum of 2-3 years of experience in a warranty administration role, preferably within an OEM or automotive dealership environment.
• Knowledge of automotive systems, parts, and repair processes.
• Familiarity with warranty claim management software or dealer management systems.
• Experience working with multiple stakeholders in a fast-paced environment.