New Opening at Intelligent Debt Management

Our team is currently seeking to fill the Negotiations Consultant role(s).  Negotiations are a critical step in the debt review process, where we negotiate with credit providers to improve the financial position of our clients. The Negotiations consultant role requires highly energetic individual(s) who will interact frequently with both credit providers and clients. The successful candidate will join a vibrant team environment and must be highly motivated, customer-focused and analytical. The candidate is expected to know all the in-house software programs; and be efficient in administration and query resolution. Other necessary training (e.g. legal documents) will be provided as required.

Key responsibilities:

• Providing the best financial position for our clients by:
•  Successfully negotiating with credit providers on all Debt Counselling accounts.
•  Providing solutions and advice to clients’ financial problems, specifically with regard to assets and accounts not eligible for Debt Counselling.
•  Efficiently managing the life cycle of the client from when you accept the client in your pipeline through to assigning the client to legal.
•  Providing the client with financial protection on their debt with the help of Credit Insurance.
•   Providing the client with financial security on their income and household expenses with the help of Life Cover Insurance.
• Ensuring time from Accepted to Assigned to legal is within standard company and industry SLAs

Act as an intermediary between credit providers and clients

 Delivering high client satisfaction to all stakeholders by:

•  Ensuring the client experience is of highest quality whilst the client is with you.
• Supporting both client and credit provider throughout the negotiations process.
•     Establishing, building and maintaining effective relationships with credit providers and internal stakeholders.
• Ensuring work done is done with precision and high quality.

Effectively manage workload.

Key competencies

• Positive attitude
• Good time management skills
• Resilient
• Ability to problem solve
• Agile independent thinker
• Ability to sell
• Organisational skills
• Conflict management skills
• Excellent communication
• Fast learner
• Attention to detail
• Ability to build relationships
• Strong sense of ethics and discipline "Doing the right thing"
• Goal driven

Requirements

• Must have completed a Degree/National diploma in either Finance / BAdmin / Science / Law
• Must live IDM's values
• Must be confident and well spoken
• Must be client centric
• Exposure to insurance industry – advantageous
• Exposure to sales industry - advantageous
• favourable credit and criminal clear

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Copywriter

We are looking for a skilled, creative, conceptual senior copywriter with at least 10 years of experience. The ideal candidate should conceptualise and produce engaging content for through-the-line channels including, but not limited to ATL, BTL, DM and Digital.

The candidate should have a strong background in financial writing, as well as extensive agency or marketing experience. A keen understanding of the financial services industry is a must.

You should be adept at interpreting briefs, adhering to brand guidelines, and working both rapidly and accurately.
 

Key Responsibilities:

Content production

• As a key resource in the content team, you will produce compelling, impactful copy across our brands and platforms.
• You will conceptualise and produce content, ensuring all copy aligns with brand guidelines and industry standards.
• You will have an acute visual imagination and be able to conceptualise how campaigns may be represented by the design team.
• You will be adept at every kind of content production, from social media posts, banner copy, web content, and display ads, to Google Ads, scripts, and more.
• You will report to the head of content, who will provide you with project specifications and deadlines.

Key attributes and competencies

• A team player, above all else.
• Agile, flexible, and calm under pressure.
• A positive attitude.
• Accuracy while multitasking.
• Strong sense of self-discipline and ethics.
• Organised, with good time-management skills.

Requirements

• A bachelor’s degree in marketing, communications, journalism, or a related field.
• Proficient in MS Office 365, Google Docs, project management systems, Microsoft Teams, etc.
• Proven experience as a financial copywriter (non-negotiable).
• Exceptional writing, with a stand-out portfolio that demonstrates conceptual thinking and execution thereof across channels.
• Strong digital skills.
• Proofreading skills.
• Familiarity with SEO is an advantage.
• Deadline-driven, with strong project management skills.
• Good presentation skills.
• Strong administrative and organisational skills.
• Must align to IDM’s values.

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Insurance Specialist

To assist a team of specialists that work very closely within IDM Protect. IDM Protect is part of the IDM group that assists clients with their Insurance and Financial Services (including Rewards). This individual will support IDM Protect to improve processes, systems and products so that IDM Protect can ensure that clients are with them “forever”.

The successful candidate will be part of the Financial Services Support team.

The candidate must be highly efficient, energetic, motivated and ambitious as well as being prepared to make a commitment to the business in the medium to long term. The candidate will be trained in tactical management, performing and preparing presentations, writing reports, strategic thinking, problem solving and analytical thinking.

IDM Protect Support Team

The position will involve:

• User interface, System, Process and Product testing
• Being part of a team responsible for driving efficiencies in systems, process and products
• Work with IT, Projects and Development departments to create
  • Efficiencies
  • New Products
  • Processes
• Find ways to effectively collaborate with teams within the group and partners. As well as any other IDM Support teams e.g. IT, Brand, projects etc
• Work with Business to spec out future development ideas, and to work closely with Project team to allocate cost and timeline against development, and to translate Business requirements, while supporting execution in the Project / IT / Digital area.
• Work with Business to define and articulate future enhancements to existing tools or creation of new tools.
• Work with Project team to translate Business requirements, while agreeing on timelines and costs involved, while supporting execution in the Project / IT / Digital area.
• Work with Support teams when issues need to be escalated and oversee until resolved.
• Work with IDM Protect and its Partners to streamline leads to client funnels and processes.
• Work with IDM Protect and its Partners to discover new ways of generating leads.
• Be responsible for a subset of testing, training and reporting analysis

Key Requirements:

• Display good knowledge of systems
• Have sound knowledge of business processes and systems
• Display confidence in his/her own ability to make the right decision for business and team
• Display the ability to be open-minded and think out of the box
• Show commitment in achieving team and business goal and objectives
• Display the ability to inspire and motivate others
• Must have more than 2 years of experience

Key Competencies

• High attention to detail
• Excellent communication skills
• Excellent time management (Ability to prioritise and multitask)
• Analytical
• High levels of honesty, accountability and integrity
• Excellent problem solving skills
• Deadline driven

Key Responsibilities

User Testing

• Design and execute comprehensive user acceptance testing (UAT) to ensure that products meet user requirements and expectations.
• Collaborate with stakeholders to define test cases and scenarios that reflect user workflows and use cases.
• Document and communicate user feedback, issues, and recommendations to the development team.

Systems Testing

• Develop and implement robust system testing strategies to identify and address any defects in the software or hardware components.
• Conduct integration testing to ensure seamless functionality across different system modules and interfaces.
• Collaborate with developers to troubleshoot and resolve system-level issues.

Process Testing

• Evaluate and validate business processes to ensure they align with organizational objectives and industry best practices.
• Create and execute test plans for business process testing to identify and rectify any deviations or inefficiencies.
• Collaborate with business analysts to understand and document business process requirements

Product testing

• Conduct thorough product testing to validate functionality, performance, and reliability.
• Develop and execute test plans for new features and enhancements, ensuring they align with product specifications.
• Collaborate with product managers to understand and address product requirements and improvements..
• Working with external vendors to reach business goals

Product development

• Wordings, operational considerations and system requirements