New Positions at Brights Hardware

KEY RESPONSIBILITIES:

• Attend to customers in a professional, competent, and helpful manner.
• Generate new business opportunities and maintain existing customer relationships to ensure overall customer satisfaction.
• Advises and assists customers regarding technical aspects merchandise.
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Advise customers on alternatives within the range of the product to further ensure customer needs are satisfied.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Maintain good housekeeping of work area.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 7 years’ experience in Technical Sales in specific trade
• 7 Years Sales experience
• 3 years in retail/hardware giving technical advice to customers
• Brights Induction (Service excellence)
• 7 intermediate technical supplier competency certificates
• Intermediate level merchandising standards / In-house return per square meter standards
• Demonstrate Standard Operating Procedure knowledge unattended at 100% accuracy
• External Sales technique course
• Demonstrate above average sales technique
• Asserts problem solving ability
• Advanced technical product knowledge (achieve 100% in assessment)
• Ability to communicate effectively (verbal & written)

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KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business