New Vacancies at Absa Group Limited (Absa)

Job Summary

• The purpose of the Real-Time Analyst (RTA) role in Fraud Hotline is responsible for monitoring and managing intraday performance of fraud hotline operations.
• This role ensures adherence to schedule, optimal staffing, and real-time adjustments to maintain service level agreements (SLAs), minimize customer wait times, and support timely fraud detection and response.

Job Description

Key Accountabilities

Real-Time Monitoring:

• Monitor call queues, agent adherence, and overall hotline performance in real time.
• Identify and respond to real-time staffing needs and call volume fluctuations.
• Alert supervisors and management to potential SLA risks.

Intraday Management:

• Track schedule adherence, shrinkage, and agent activity across platforms.
• Make real-time adjustments such as skill changes, break reschedules, or overtime assignments.
• Update intraday dashboards and communicate status reports regularly.

Communication & Escalation:

• Serve as the first point of contact for operational issues affecting fraud hotline performance.
• Coordinate with Fraud Operations, Workforce Planning, and IT to resolve real-time incidents.

Reporting & Analysis:

• Compile and deliver real-time and intraday reports on key metrics (AHT, ASA, occupancy, etc.).
• Assist in post-shift reporting and root cause analysis of SLA breaches.

Tool & System Management:

• Use WFM platforms (e.g. Verint, NICE,  IEX,) and telephony systems to track performance.
• Troubleshoot basic system issues and escalate as needed.

Knowledge required

• Strong understanding of call center metrics (SL, AHT, occupancy, shrinkage, etc.).
• Experience with WFM and call routing platforms (e.g., NICE, Verint, Genesys, Cisco).
• Excellent communication and decision-making skills under pressure.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in Excel and reporting tools; familiarity with ticketing systems is a plus.
• High level of integrity and understanding of the importance of fraud prevention and sensitive data handling.

Skills required

• Proficient in handling queries, crafting reports, and delivering findings effectively.
• Demonstrates a systematic and logical approach to problem-solving.
• Exhibits accuracy and meticulous attention to detail in tasks.
• Apply critical thinking skills to assess situations and make informed decisions.
• Works seamlessly as part of a team, fostering effective collaboration with colleagues.
• Possesses strong planning and organizational capabilities.

Minimum Education and Experience requirements

• Relevant NQF level 6 qualification or Higher in Mathematics, Statistics, Computer Science, Information Management, or Economics
• At least 1-2 years’ experience in a real-time analyst or WFM role (preferably in fraud, financial services, or contact center environments)
• Working knowledge of Contact Management Systems i.e. Avaya, Nice IEX and Nice RTAM, Real-time Analytics and Monitoring.

Education

• Bachelor's Degree: Business Management, National Diplomas and Advanced Certificates: Banking

End Date: June 27, 2025 

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Job Description

• Understand and stay up to date on all relevant Group Enterprise Risk Management (ERM), compliance, legislative and regulatory requirements and standards, and lead implementation of requirements across Fraud Solutions functions.
• Work collaboratively with Group Fraud and Operational Risks to influence development of Fraud Risk policies and standards.
• Oversee the planning and implementation of various risk assurance and risk compliance reviews and audit activities in line with Fraud Solutions priorities and aligned to Absa assurance plans to ensure compliance.
• Lead the development and or implementation and governance of Fraud solutions Business Assurance, Quality Assurance and testing frameworks (process effectiveness, targeted Management Control assessments) and standards.
• Provide oversight on the delivery of Business Assurance assessments including testing operational effectiveness of critical processes and Targeted Management Control Assessments and counsel on remedial actions.
• Deliver initiatives that optimise that enhance capabilities and the performance of the function.
• Sustain business continuity by continuously assessing process adherence to standards and adherence to risk controls.
• Partner with functional heads to develop risk and control registers and dashboards to monitor risks. Maintain a detailed risk register with mitigation plans and controls for Fraud Solutions to mitigate operational risks.
• Provide management oversight and guidance on the delivery and continuous improvement of quality assurance and testing processes and reports and Targeted Management Control Assessment investigations and reports on high-risk exposure areas.
• Drive the delivery of compliance activities (e.g., compliance training, outside business affiliations).
• Oversee and serve as point of contact for Data Privacy to investigate POPIA and data related breaches and BCM for input on Disaster Recovery Plans.
• Deliver financial reconciliations (provisions and journals) and loss reporting and ensure Functional heads are informed of STP targets and actual losses to ensure fraud losses are operating within the defined Risk Appetite parameters.
• Develop and manage budgets and drive cost efficiencies to optimise both business efficiency and financial performance
• Manage internal stakeholder engagements as it relates to risk and control management and adherence. Stakeholders include Clusters, products and clusters served by Fraud Solutions and not limited to Fraud Solutions Functional Heads and supporting functions.
• Be the eyes and ears for Fraud Solutions in ensuring that a positive risk culture and climate is achieved and sustained through being the voice of reason and independence in challenging processes, project governance and ways of work that support a positive risk landscape.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: June 26, 2025

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Job Summary

• Provide complex advice and support in the positioning of finance operating models and frameworks in a broadly defined group functional strategy; enabling operating model, strategy and value chain formulation and alignment.

Job Description

Financial Planning, Strategy participation: 

Outputs to deliver this accountability:

• Contribute to the development of the strategy for the cluster by providing a view on the profitability of business units through analysis and performance forecasts.
• Ensure the provision of advice on the financial, tax planning and financial risk management aspects.
• Review and approve the consolidated financial plans for the Business Unit (RAF, MTP and STP) before presenting to the Business Unit Exco and Head for final approval.
• Advise the Business Unit Exco on the business performance of all business units in the Cluster against the strategic objectives and financials.
• Facilitate the discussions on the way forward. Participate in the reviews of new business opportunities (joint ventures, acquisition 2 potential, new products or services) by conducting analysis on the financial soundness of the opportunity.
• This could include due diligence on existing practices in the other organisation or checking forecasts of potential earnings.
• Approve or decline. Continuously consider the interplay between the SBU and the larger Group, the competitive environment and the financial market to identify new opportunities for cost reduction or revenue enhancement and advise the Exco of the area on which opportunities to pursue.
• Support the business unit seniors to understand their financial and management accounts, with a particular focus on how expenditure is allocated, the impact of transfer pricing on their profit and loss accounts and how to conduct financial planning and forecasting.
• Coordinate the transfer pricing process and negotiation and sign off the transfer pricing charges with the Business Unit's different internal service providers.
• Formulate creative solutions to enhance cost effectiveness and operating efficiency of the Business Unit.
• Influence business unit seniors to buy in to the proposed enhancements, ensure that actions are documented and assigned to clear owners and monitor the financial effects of implementation.

 Performance measurement and reporting: 

• Direct and oversee the preparation of financial reports, special data analysis, and adhoc information reports by managing a team of financial and management accountants and analysts and communicating the standards for activities and outputs.
• Sign off the financial quarter-end, half year-end and year-end Financial and Tax packs including results published to the Financial Markets and External Analysts.
• Together with the Business Unit Head, participate in bi-annual discussion forums with Financial Analysts on the published results and performance of the Business Unit.
•  Analyse financial results on a monthly basis and summarise it so as to enable business unit management to take timely appropriate actions and to ensure a rational utilisation of assets.
• Manage the optimisation of Economic Capital for the Business Unit through analysis of economic capital and profit, reporting on it and providing advice and proposals to the Business Unit Exco on optimisation initiatives.
•  Present and report accurate and timely historical financial information of the cluster to Group Finance on or before Group Finance deadlines.
• Financial reports have to meet generally accepted accounting practice and Absa Group financial reporting standards and data definitions.
• Coordinate all financial reporting requirements for Absa Group Limited report requirements and participate in performance review discussions with Absa Group Limited seniors, product owners and Absa Group Limited GRCB Finance.
• Oversee the review of financial and management accounting reporting practices in place in the Business Unit to ensure that they meet the required standards. Implement corrective or improvement actions when required.
• Arrange for the preparation of budgets and variance reports by department and ensure timely distribution to cost centre owners.
• Budgets include financial plans, headcount, IT plans, project/programme expenditure. Highlight variances from the business plan - under spend and overspend and work with business unit seniors to develop corrective actions

Financial systems, analysis tools and models:

• Based on the standards determined by Group Finance, arrange for the evaluation and update of the financial systems in place in the business units or cluster (systems include budget tools, tax planning tools, financial reporting systems, asset registers etc.).
• Make recommendations to Group Finance on systems enhancements required.
• Participate in the development of data definitions for financial reporting to ensure that Group Standards are understood and maintained within the business unit, and that business unit requirements are incorporated into Group Standards (example of definitions for Headcount may include certain types of 3 contractors and others not).
• Where standard systems and tools do not meet reporting/analysis/forecasting requirements of the business, investigate alternative solutions and make comprehensive recommendations to the Business Unit Exco and Group Finance to source and implement alternatives.
• Oversee the programme management of the implementation. Based on the criteria and frameworks developed by Group Finance, establish and maintain a system to evaluate all strategic initiatives/major projects prior to launch together with the cluster Exco, prioritise projects and project funding.
• For major projects, support the project sponsors to develop the business case, in particular the financial components.
• Provide tools and support business unit seniors in the process of scenario planning including economic forecasting and modelling. Oversee and prioritise the activities and focus areas of the MI team.

Compliance:

• Ensure compliance with governance and budgetary reporting requirements by always keeping abreast with new governance and policy developments and ensuring ridged implementation in the business unit's finance area.
• Develop and implement finance, accounting, billing, and auditing procedures by ensuring that records systems are maintained in accordance with generally accepted auditing standards.
• Establish and maintain appropriate internal control safeguards in line with Absa Group requirements.
• Comply and adhere to tax regulations and regulatory compliance to properly reflect the financial position of the business unit.
• Ensure the production of timely, reliable and complete financial information to meet the various needs of the senior management, regulatory authorities, and government agencies.
• Act as subject matter expert by frequently communicating financial policies, procedures, standards and guidelines in the cluster and BU finance teams and the broader business unit.
• Participate in the development of the business units BCM (Business Continuity Management) plan by reviewing recovery arrangements from a cost perspective and ensuring the critical financial processes are adequately covered and tested. Interact with Absa Internal Audit, Management Assurance and External Auditors during the setting of audit or review scope, furnishing information required and reviewing findings.
• Advise the business unit's Exco on appropriate corrective actions. Coordinate the resolution of all internal and external audit findings related to yearend financial audits

Financial Risk Management:

• Counsel senior management on risk and control matters as well as potential impact on profitability by preparing presentations on risk management.
• Work with the operational risk team to develop Key Risk Scenarios and Detailed Risk and Control Assessments (DRACA's) with a particular emphasis on the capital reserves required to cover potential failures.
• Ensure that control issues are escalated to process owners to keep capital requirements to a minimum.
• Evaluate the risks identified in strategic initiatives or projects and make recommendations to the project sponsors on whether the risks are worth the return.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

End Date: June 26, 2025

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Job Description

Key Accountabilities:

• Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency

End Date: June 26, 2025

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio.
• Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

End Date: June 26, 2025

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Job Summary

• Participate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.

Job Description

• With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Description

• Absa Home loans is dedicated towards offering a learnership opportunity to young individuals that are talented, enthusiastic, and have a deep passion for utilizing technology to empower customers.
• This one-year Absa Home Loans Learnership program incorporates on the job exposure in all aspects of contact with the Bank’s customers.

As a learner, you will be required to demonstrate:

• Strong customer service skills and excellent problem-solving ability
• Organization skills; pay attention to detail and place emphasis on follow-up.
• Furthermore, must be able to demonstrate ability to work well in a team and both listen and communicate effectively.
• Show a high level of professionalism and courteousness.
• These individuals should work well under pressure

A Self-starter with hands-on mentality

• Our learnership programme will give you exposure to the Home loans Sales and Service Enablement areas for a period of 12 months.
• Successful candidates should commit to complete all the academic modules and on- the- job training Essential Requirements
• Candidate should be aged between 18-30 years
• Applicant must attach detailed CV containing all the relevant contacts and references
• Applicants should include copies of their certificates, identity card and proof of address
• Candidate must be a South African citizen or a permanent resident
• A completed Degree/or equivalent NQF level 7 qualification
• Applicant should be proficient in English
• Applicant must not be employed
• Applicant must not be registered with any other learnership / internship at the time of making application
• Applicant must not be registered with any other learning institute, and or currently studying.
• Candidate should be computer literate
• Applicant should be a team player and self-motivated person
• Candidate should be flexible and demonstrate willingness to learn and work Duration
• This is a 12 months only learnership programme
• Every candidate must meet be available for the full 12 months programme in order to graduate Stipend
• Successful candidates will receive a monthly stipend Recruitment process and risk check requirements:
• Complete online occupational assessments
• No criminal record
• No false documentation
• References with previous employers
• Clear credit score
• No registered employee dismissal If you are looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, apply today. Education Business, Commerce and Management Studies (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Education

• GET Certificate: Business, Commerce and Management Studies (Required)

End Date: June 26, 2025

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Job Summary

• We are currently seeking a seasoned Financial Crime Risk Manager to support the function in our journey as we embark on our risk management evolution.  
• The incumbent will be a driver and enabler of our efforts in the identification and mitigation of risks across all our vertical lines of business (BB, PPB and AFS & Spec Ops).

Job Description

Key Responsibilities Include:

• Reports directly into Head of Financial Crime Compliance (BB, PPB & AFS).
• Will support the Financial Crime Compliance Risk Management Team which includes Financial Crime Risk Managers and Specialised Operations function.
• Acts as a central pivot coordinating all efforts to identify and mitigate financial crime risks in the Business.
• Supports and drives actions emanating from the Risk and Effectiveness Committee.
• Ensures that control framework across the business remain relevant and commensurate to appropriately mitigate the risks faced by the business.
• Ensures that a robust control framework is embedded to mitigate risks posed by Business third parties and agency relationships
• Ensures comprehensive coverage and mapping across business products and services in response to regulatory reporting obligations.
• Drives a comprehensive strategy in response to regulatory inspections and audits by various Assurance providers.
• Assists with the timely identification of opportunities to enhance the management and oversight of Financial Crime risk, and ensuring appropriate action is taken by relevant parties to continuously strengthen and improve the effectiveness of the risk management capabilities.
• Supports Financial Crime Risk Managers in setting their overall AML, Sanctions, and Bribery and Corruption strategy within their respective areas.
• Drives key projects that may be allocated by Head of Financial Crime Compliance. Collaborates with key FCC stakeholders within Change and IT to drive constant efficiencies through the use of automation and data within the department. Where needed, engages with Business allocated representatives to partner on key projects.
• Creates a continuous relationship with business in order to be aware of any new strategies that could potentially affect the risk profile of the business, and to understand and guide on any risk concerns identified
• Ensures that all key FC initiatives affecting the business are delivered in a coordinated and efficient manner, thus not introducing news risks or adversely impacting business operations.
• Compiles and submits comprehensive financial crime compliance related reports to various regulators, internal and external stakeholders as and required.
• Ensures that skills and capabilities of the area aligns with the strategic direction of financial crime risk compliance in support of the Risk Management evolution of the function.
• Develops and implements strategies to broaden internal and external networks and keeps up to date with regulatory requirements and industry best practice.
• Understands the business priorities and challenges in order to be able to provide optimisation guidance and advise; and working with local regulatory authorities to develop solutions that are of relevance to the Bank.

Experience required: 

• Should be a professional financial crime compliance expert with 10+ years’ of relevant experience and with a focus on risk management experience
• Proven leadership capabilities and experience in the build out of a financial crime capabilities.
• Strong understanding of Reg landscape, Industry initiatives and developments together with a deep understanding of the business, product and customer landscapes.
• Proven track record of being an Industry Practitioner and Subject Matter Expert.
• Strong understanding of the BB, PPB and AFS products and services.

Minimum Qualifications

• Tertiary qualification in Law, Risk Management or relevant field of study
• Post graduate degree will be considered as an advantage

Knowledge & Skills

• Ability to distil complex issues to clear and concise briefings for senior management
• Excellent negotiating and interpersonal skills
• Ability to navigate in a complex organization and work within a matrix structure
• Excellent written and verbal communication skills
• Report writing skills
• Knowledge of risk management and banking.

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

End Date: June 27, 2025

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Job Description

• Support and co-create the Fraud Solutions Strategy for purpose of assisting Fraud Solutions to meet its ambition of Global leadership in providing superior fraud solutions and to ensure connectedness and success of the overall fraud value chain.
• Understand the overall fraud environment, its dynamics, trends, modus operandi and investigation strategies to enable achievement of business objectives.
• Formulate and drive delivery of the Function’s Strategy to ensure that the environment is future fit and achieves a best-in-class operation, based on trends and Leading practice.
• Identify and implement opportunities to build and optimise the capability to deliver on business objectives and mandates.
• This includes improvement of customer experience, colleague experience and cost to serve without compromising on mitigating Fraud losses.
• Partner with Fraud strategy to develop and implement comprehensive fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience
• Proactive leadership and oversight on continuous improvement of fraud detection and decision rules, investigation and de-risking processes and methods as well as tools and systems, driving recommendations for enhancements to Fraud Strategy and other relevant stakeholders to improve effectiveness and efficiency.
• Support the development and operationalisation of communication and customer contact strategies for each product/ portfolio serviced to engage customers for evidence collection and fraud education.
• Review identified gaps in strategies, processes, and systems and take action to mitigate emerging fraud risks.
• Review business drivers, customer experience pain points and service challenges and support the implementation of remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Develop and manage budgets and drive cost efficiencies to optimise both operational efficiency and financial performance for the area.
• Create and maintain a positive work climate and culture to energise employees, give meaning to work, and maximise employee engagement in support of creating Fraud Solutions as a Business unit of choice.
• Influence the development and enablement of Fraud Solutions culture and demonstrate and live the desired values and behaviours.
• Lead, motivate, inspire and develop teams to ensure that they have clarity of direction, are set up to succeed and enabled to deliver high performance.
• Take overall responsibility to co-ordinate and provide leadership for members in the area to achieve business performance and objectives.
• Sustain long-term business continuity by ensuring that business risks are identified, and effort is directed to designing and governing controls to mitigate risks.
• Ensure all required risk controls are recorded, monitored and effectively mitigated to deliver full management assurance and audit compliance.
• Proactively partner with Business Assurance and resolve areas identified in the review of Business Assurance, Targeted Management Control Assessment and audit issue/findings logs and direct adequate attention to closure within the agreed timelines.
• Ensure completion of the required compliance attestations and ensure adequacy of control attestations.
• Review and approve Control Risk Self Assessments (RCSA's) prepared for the function.
• Oversee all Risk and Loss events (ERMF & ORMS) because of error or fraud highlighted in the environment.
• Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
• Take the lead on creating an operating environment that has a positive risk culture.
• Manage internal stakeholder engagements across Absa including but not limited to Forensics, Financial Crime, Chief Security Office and Product on Fraud case Investigations and outcomes.
• Manage internal and external stakeholder engagements (e.g., Fraud Solutions areas, products and segments, Financial Crime, Forensics) to provide assurance on the soundness of reporting.
• Manages external stakeholder requirements (e.g., SAFPS, SABRIC, MNOs and Credit bureaus) based on case outcomes.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.

Education

• NQF 7 and above / bachelor's degree: Business, Commerce and Management Studies or related fields
• NQF 8 or above will be Advantageous

Experience 

• 8-10 years Financial Services or similar environment experience
• 3-5 years leadership/senior management experience
• Operations &/or Contact Centre Management Experience
• Experience working in a Fraud or Risk environment will be Advantageous

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required), Master's Degree: Business Management

End Date: June 23, 2025

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Job Description

Build the Future of Global Finance

• We’re looking for a Senior Software Developer to join our Foreign Exchange team in CIB TxB Technology—someone who thrives on solving complex problems, building high-performance systems, and shaping robust technical solutions that scale globally.
• This is a hands-on, high-impact engineering role where you’ll work at the intersection of finance and technology—designing and developing the infrastructure that powers real-time currency transactions and trading.
• You’ll use a modern tech stack, contribute to architectural decisions, and build systems that demand speed, security, and resilience.

What You’ll Be Doing

• Software Development & System Design
• Design, develop, and maintain scalable RESTful APIs and microservices.
• Write clean, efficient, and testable code in C#, adhering to SOLID principles and modern design patterns.
• Architect low-latency, high-throughput systems supporting real-time FX and transaction flows.
• Cloud & Platform Engineering

Leverage AWS services including:

• ECS for container orchestration
• EC2 for flexible compute infrastructure
• Kinesis for real-time data streaming and analytics
• Kubernetes: Orchestrate resilient, containerized workloads at scale.

DevOps & CI/CD

• Build and optimize CI/CD pipelines for smooth, reliable deployments.
• Ensure system reliability and scalability through automation and proactive monitoring.
• Event-Driven Architecture & Distributed Systems
• Design event-driven solutions using message queues, streaming platforms, and pub/sub systems.
• Enhance system performance with distributed caching (e.g., Redis, Memcached) and computing frameworks.

Cross-Functional Collaboration

• Partner with product owners, engineers, and stakeholders to translate business requirements into technical solutions.
• Actively participate in Agile ceremonies, sprint planning, and retrospectives.

Support & Continuous Improvement

• Participate in on-call rotations and production support.
• Troubleshoot, diagnose, and resolve technical issues across environments.
• Continuously explore and apply new tools, patterns, and practices.

What You Bring

• 10+ years of professional software development experience.
• Expertise in C#, object-oriented design, and scalable architecture.

Hands-on experience with:

• RESTful APIs and microservices
• CI/CD pipelines and Kubernetes
• AWS services: ECS, EC2, Kinesis
• Distributed caching systems (e.g., Redis, Memcached)
• Event-driven and streaming architectures
• Experience with Entity Framework or similar ORMs.
• Familiarity with DDD, TDD, and version control tools like Git.

What Sets You Apart

• A craftsman’s approach to building software—caring about scalability, reliability, and maintainability.
• Strong problem-solving skills and a love of systems that respond in milliseconds.
• You thrive in technically demanding environments where latency, resilience, and throughput are critical.
• You enjoy working with distributed systems and are always thinking about performance at scale.

Why Join Us?

• Global Impact
• Design systems that process high-value, real-time FX transactions across global markets.

Modern Tech Stack

• Work with AWS, Kubernetes, microservices, event-driven design, and high-performance computing tools.

Collaborative Environment

• Join a team that values innovation, technical excellence, and knowledge sharing.
• Hybrid ways of work, open to Cape Town or Johannesburg

Room to Grow

• Engage in meaningful work with opportunities to expand your technical influence and deepen your expertise.

Ready to Build What Matters?

• If you’re a senior engineer who’s passionate about elegant code, scalable systems, and real-time architecture, we’d love to hear from you.

Education

• Bachelor's Degree: Information Technology

End Date: June 27, 2025

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Job Summary

• To contribute towards Absa Home Loans business profitability through achievement of contracted sales targets and customer service excellence.
• To perform intermediary services by facilitating sale of HOC insurance to the customer” under customer engagement.

Job Description

• Achieve Contracted Productivity Sales Target Deliver Service Excellence Personal Development Relationship Management Risk Management

Sales Targets 

• Conversion - Take-up On Direct Channel and Digital Sales Platforms
• Production, Retention and Cross - Sell on Quoted bonds HOC strike rate , HOC strike rate (Insurable bonds)  Life strike rate 
• Non-transaction to transactional conversion  ( Cheque Account Open: (10x per month)

In control of our business

• No repeat audit findings, preventable OPS, and Fraud prevention)
• Zero repeat audit finds
• Compliance training and Avoid recurring failures on authentication and disclaimers as these are critical basics that a colleague must ach
• Daily connect session to identify best practices and ways of work
• Make a quote call for each customer (failure for such- firm management result discussion in line with Absa Policy and procedure as per)
• Successfully implement a business improvement project to enhance and transform operations. Compliance training should be 100% Consistent throughout the year.
• Create market-leading competition, innovation, value, or impact for the business area. i.e. assist where there is a business need for support, support where there are gaps in the business, be willing to assist, and be readily available.
• Meeting the targets will be assessed on the how as well​

Colleague experience

• Respond to client queries in a timely manner within 4 hours.
• Significantly reduced the number of complaints by resolving customer queries-
• TAT (Turn Around Times) complaint – Inform clients about withdrawal should we not receive an answer within 5 days.
• Zero Service Failures for the year 
• Escalate to the manager as soon as you can see an application is not on track
• Identify a buddy to assist while on leave Withdraw all Out of SLA (OOSLA)
• Quality Customer Routing (QCR) files daily to avoid audit findings
• CCC, action within 5 days
• QCR within the same day
• Not fit for processing - Within SLA
• Sales Force (Cases to stay within SLA)
• All leads to be actioned daily by applying todays work today methodology.

Education

• Further Education and Training Certificate (FETC)

End Date: June 26, 2025

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Job Description

Accountability: Financial Resource Planning, Optimisation and Engagement

• Manage the production and reporting of ARO Entity and Treasury RoRC performance on a monthly basis, ensuring timely and accurate flash and final reporting to Entity ALCOs and MBRs.
• Explain monthly changes in RoRC performance, potential enhancement actions required and support ALCos with managing balance sheet, liquidity and capital optimisations required to improve performance, as required
• Monitor and explain changes in Entity and Group endowment allocations ensuring effective margin stability and PnL management in ARO Treasury, with alignment to TES investment management approach and returns
• Design embed and mature an effective FR allocation approach across Entity treasuries, based on resource scarcity and optimising of capital returns for the ARO Business and Group.
• Continuously evaluate the effective usage of capital by Entities in comparison with agreed targets and highlight opportunities where FR resources could be better deployed to achieve higher returns or mitigate risks more efficiently.
• Lead discussions with ARO Treasuries on additional financial resource demand and recommend efficient allocation of additional financial resources.
• Develop a detailed plan for effectively embedding Return on Risk-Adjusted Capital (RoRC) at both the Entity ALCOs. This involves partnering with ARO BUs and Risk to support effective financial resource management.
• Embed effective monitoring mechanisms to track the success of SARB RWA use and RoRC performance of Entities and ARO Treasury to budgets
• Drive the development and tracking of tactical plans and scorecard performance relating to SARB RWA use and Earnings growth across ARO Treasury and recommend enhancement actions where required.

Accountability: Financial Resource Performance Management and Governance

• Design, develop and produce FR MI and document any required Business applications that support effective decision making and capital allocation within Entities, supporting ALCOs with re-allocation, increase requests or return of Group capital
• Establish an appropriate FR forecasting process to drive decisions.
• Ensure support and alignment with Group Financial Resource Management objectives and priorities, embedding in Entities via ALCOs and within ARO Treasury
• Orchestrate the necessary process to facilitate regular strategic alignment between Group, and finance and cascaded to the individual Entities and ARO Treasuries
• Provide robust and forward-looking FR allocation and returns performance strategic updates to ARO Treasury Committee covering Entity and ARO Treasury performance
• Support CIB FRM and ARO RBB FRM committees with ARO Entity and ARO Treasury updates as required

Accountability: Data Monetisation and Digital Adoption 

• Consider the explicit use of data and its inherent value to explore opportunities, plan and guide all decisions for execution.
• Ensure full alignment of metrics and financial resource positions with Compass and ARO and Group Finance reporting
• Use data to obtain a quantifiable economic benefit for the area of accountability, leveraging Internal or indirect capacity to make measurable business performance improvements and inform decisions accordingly.
• Provide effective fit for purpose tooling for FR management through deriving maximum value from a digital process or solution
• Deliberately seek opportunities to digitise, automate and implement solutions for customer primacy, innovation, and operational effectiveness.

Accountability: Good Governance, Risk and Compliance

• Influence the implementation of effective internal controls system and corporate governance under ARO Treasury accountability.
• Ensure compliance to all Group policies and Standards.
• Responsible for establishing and maintaining an appropriate governance framework to support the primary accountability for internal management reporting that supports effective decision making.
• Facilitate interaction with key internal stakeholders, including Entity ALCOs, Group Treasury, ARO CFOs, Risk and Cluster / business unit teams, on key FRM matters.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

End Date: June 30, 2025