Open Positions at BETSoftware

You Bring:

• 0-6 months relevant application support experience.
• Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma).
• Flexibility to work shifts.
• Exposure and experience with monitoring tools such as Dynatrace/Elastic/Grafana and Prometheus (advantageous).
• Experience in ITIL Foundation (advantageous).

Key skills/attributes/position-specific competencies:

• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
• Customer-focused attitude with a commitment to delivering high-quality support services.
• Demonstrate professional skills and a high standard of integrity.
• Software Development skills.
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• High level of integrity and confidentiality.

What You’ll Do:
Technical Support

• Provide first-line support to end-users via various channels including WhatsApp, email, Skype, phone, or ticketing system.
• Perform testing of websites and systems to identify and resolve issues related to functionality, performance, and usability.
• Monitor dashboards and system alerts to proactively identify and address any system-related issues or anomalies.

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You Bring:
 

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8-10 years’ experience in technical lead role.
• Experience in end-user report development.
• Proven ETL experience using SSIS.
• Hands-on experience in designing, prepping, configuring, installing, troubleshooting and maintaining complete BI Solutions.
• Identify and resolve data reporting issues.
• Ability to create efficient T-SQL objects and processes according to spec (databases, tables, stored procedures, business rules and functions).
• Advanced experience in T-SQL query optimization, troubleshooting and debugging.
• In-depth understanding of database management systems, online analytical processing and ETL framework.
• Advanced Knowledge of the Kimball data warehouse lifecycle.
• Expert Data warehousing experience using fact tables, dimensions and indexing.
• Experience in Table partitioning and efficient data migration.
• Expert experience in creating and maintaining multidimensional cubes using SSAS.
• Relevant Management certification may be required.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.

What You’ll Do:

Technical Leadership

• Provide technical leadership to the team through collaboration sessions and knowledge sharing initiatives.
• Engage regularly with software architects to ensure the development within the team is according to architectural guidelines.
• Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
• Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce downtime and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc).
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.

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You Bring:

• Relevant Degree.
• +5 years of Business Analysis experience plus 2 years of Team Lead experience.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies.
• Experience working in a team-oriented, collaborative environment.
• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Demonstrated project management skills.
• Excellent understanding of the organisation’s goals and objectives.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient.
• Keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Strong customer service orientation.

What You’ll Do:

• Information Seeking & Analysis
• Align closely with business and delivery stakeholders around strategic roadmaps.
• Assist to shape the demand for the specific area.
• Assist with lean business cases.
• Perform high-level analysis activities in the Software Development Life cycle.
• Ensures processes are documented, understood & aligned with business and architecture.
• Have a deep understanding of the value streams within the domain and products they support, to assist in shaping the roadmap for those products.
• Focus on customer centricity and customer experience throughout all operational processes and value streams and help to create a culture of customer centricity within the BA discipline.
• Surfacing and delivering regular insights to the Business Stakeholders with sound recommendations, allowing our Business Stakeholders to make informed strategic decisions.
• Produces innovative ideas or solutions that challenge traditional assumptions and approaches ongoing developments from new perspectives.
• Devises, initiates, and drives effective change initiatives in own area or department as well as across various disciplines