Open Positions at Capitec Bank

Who we are

Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics

Education (Ideal or Preferred)

• Certification in Business Analysis or Similar

Knowledge and Experience

Minimum:

Experience:

• At least 5+ years’ experience in a similar business intelligence analyst role 
• Experience and knowledge of the ETL (extraction, transform, load) data flow
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Experience in analysing complex data sets to solve business challenges  
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure 
• Experience in building data visualisations using tools such as Power BI 
• A good understanding of database management, data warehousing, data mining and data visualisation. 
• Experience with stakeholder engagement  inc. senior management
• Experience in data quality and incident management  
• Understanding of agile project management and experience with tools such as Jira 
• Qualty assuring and oversight of the work of others.

Knowledge:

• Understanding of agile project management and experience with tools such as Jira 
• Knowledge and experience in using complex SQL to prepare and analyse data
• Knowledge and understanding of data privacy and security regulations and best practices 

Ideal:

• Probably experience as a business intelligence analyst within the Banking sector 
• Knowledge of change management principles and practices
• Knowledge and experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Knowledge and experience in change management methodology (ADKAR)  
• Knowledge and experience in lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
• Applied knowledge of User Experience (UX) reviews through customer interactions a customer, product services 
• Knowledge and experience in automation using software robots built on platforms such as UiPath or Alteryx 
• Programming/Coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
• Basic knowledge and experience is using Version Control (Git) 

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills

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About the Role

To deliver against the marketing objectives by delivering the campaign objectives.

• To nurture the current base of clients by understanding their banking behaviour and using campaigns and tactics to deliver entrenched behaviour and additional product usage.
• To create performance-driven campaigns to acquire new clients and launch new products in the market using the appropriate channels of communication.

What You Will Bring

• 5+ years of brand marketing experience in a large, complex, and client-focused organisation
• Experience working preferably in FMCG, retail banking, or services industry
• Cross-functional project coordination/management experience
• A relevant degree in Marketing or Business Management

Knowledge of:

• Principles of brand marketing
• Data analysis, client profiling, and segmentation
• Digital marketing and e-commerce
• Campaign management
• Internal and external communication methods and practices
• Stakeholder and relationship building and management

Ideally, You Also Have:

• Experience gained preferably in an FMCG, retail banking, or services industry
• Cross-functional project coordination/management

What You Will Be Doing

• Developing marketing plans and budgets
• Managing the product’s marketing strategy
• Owning the product’s marketing plan   
• Delivery of marketing campaign objectives.
• Product design channel implementation
• Integrated marketing
• Operational responsibilities

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Purpose Statement

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions. 

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment. 
• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• Diploma in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Banking or Commerce

Knowledge

Minimum:

• The features, benefits and value propositions of respective company product/service offerings. 
• General banking practices and procedures.
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market 
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 
• The Financial Intelligence Centre Act (FICA). 
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal:

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Negotiation skills
• Problem solving skills
• Analytical Skills
• Planning, organising and coordination skills

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Purpose Statement

• To support business planning, strategy and delivery across Product and Technology teams as well as prioritise work according to Business needs.
• To lead the capacity planning, funding and forecasting to deliver against the business plan and proactively address risks, impediments, bottlenecks and blockers.
• To lead and manage the Business Delivery department, accountable for optimising departmental performance through goals and metrics, standards, principles and processes.
• To provide teams with a service of Portfolio and Project management and the Way of Work across Business Bank and determine way of work patterns that drive continuous improvement and better delivery.

Experience

Minimum:

• 10yrs+ generalist management in a senior role overseeing a large organizational unit
• or as a specialist in a leadership role such as a manger or head of Project / Portfolio Management Office or Transformation Delivery.
• At least 5 years of management experience across a diverse array of major project/programme initiatives.
• At least 2 - 4 years’ of Project Portfolio Management experience;  including forecasting, prioritisation and tracking.
• Proven experience of using influence and relationships to drive and achieve objectives. 
• Experience of successfully leading, planning and managing strategic initiatives across a large organisation

Ideal:

• 10+ years of Management experience in Capitec Bank.
• Experience in the same or a similar industry
• Leading and managing teams of 20+ employees

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree in Commerce or Information Systems

Qualifications (Ideal or Preferred)

• A relevant qualification in Project Management or Project Management Certification (i.e. Prince 2, Agile, DSDM, Atern)

Knowledge

Minimum:

• Knowledge and experience of financial services life cycle/value chain.
• Expert knowledge of Business Delivery best practice
• Leadership, mentoring and coaching methods and practices.
• Reporting, budgeting, planning, networking practices
• Commercial, business and financial principles and practices. 
• Building and developing effective teams.
• Business knowledge of products, processes, policies and systems
• Governance and risk management principles
• Fundamental IT systems and data analysis
• Quality principles and practice
• Systems Development Lifecycle
• Principles and application of methodologies such as Agile, Lean etc. 
• Understanding of change and motivation
• Change management
• Project Management methodologies

Ideal:

• IT within the banking industry 
• Financial services industry at a senior management level

Skills

• Facilitation Skills
• Project Management Skills (Methodolgy Specific)
• Problem solving skills
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Leadership Skills

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Purpose Statement

• To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle. 
• To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience

Minimum:

• 2-3 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• 1 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
• Experience of working cross functionally with multiple stakeholders.
• Operating in an environment practicing Agile methodology.

Ideal:

• 2 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 2 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or Similar

Knowledge

Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

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Why Choose Us

• At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

Ideally you will have

• Our ideal candidate would have a completed Bachelor’s Degree in Accounting/Financial Accounting or Finance with experience in either banking or financial services.
• As a Finance Business Partner, you will have knowledge in financial and operational reporting principles as well as banking and financial services client offering products and channels. You will bring proven financial management experience i.e. accounting financial analysis, reporting budgeting and forecasting and financial modelling in order to manage a portfolio at either divisional or large departmental level

About the role

• Your key focus areas will be to partner with business and provide commercial guidance, ensure a strong understanding of the link between operational drivers, business strategy and financial performance to enable accurately and effectively financial management and decision making. In addition, you will act as liaison between Executives, Head of Department and Financial Management in respect of finance specific portfolios. 

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Purpose Statement

• As a Salesforce system administrator, your primary responsibility is to ensure the smooth operation, maintenance, and optimisation of the Salesforce Platform within the organisation. This involves a range of tasks and responsibilities.
• To design, manage, test, implement and maintain decision and process automation through the use of low code functions aligned to business strategy and operational requirements, ensuring that the relevant internal and external governance is followed. 
• To provide support and query resolution and liaise with system parties to ensure timely resolution of business rules and process automation.

Education (Required)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Management
• Certification

(Required)

• Grade 12 National Certificate / Vocational

Knowledge and Experience

Experience (Required):

• Must have Salesforce Administrator Certification (ADM 201 or equivalent)
• At least 3 years' hands-on experience in Salesforce Support or Salesforce Administration
• Service Cloud and Sales Cloud
• Other Salesforce products (e.g., Marketing Cloud, nCino, FSC, etc.)

Knowledge (Required):

• User Management and Provisioning of the Salesforce FSC Platform
• Data Management and Maintenance of the Salesforce FSC Platform
• Overall System Maintenance of the Salesforce FSC Platform
• Coordinating the integration of Salesforce FSC with other systems and platforms
• Continuous Improvement and release management on the FSC Platform
• Contributing to the Business Strategy Documentation
• Responding to escalated support tickets related to Salesforce functionality, data, and processes
• Investigating and diagnosing issues, identifying root causes, and implementing effective solutions
• Collaborating with Level 1 Support to provide accurate information for issue resolution
• Assisting in user training and documentation to enhance self-service capabilities
• Performing data analysis, cleansing, and migration tasks
• Working closely with Salesforce developers on enhancements and customisations
• Monitoring system performance and recommending optimisations
• Remaining updated on Salesforce features and best practices
• Reviewing feedback and alerts from monitoring tools on daily basis
• Developing reports and dashboards, within Salesforce FSC, to provide insights and other relevant metrics for decision making purposes on Salesforce FSC
• Apex, Visualforce, Lightning Components, and other Salesforce development tools (proficiency)
• Web development technologies (HTML, CSS, and JavaScript)
• Creating new features and enhancements for existing Salesforce apps
• Maintaining the codebase, ensuring consistency with overall application architecture
• Communicating effectively with colleagues and cross-functional teams
• Configuration and customisation of Salesforce
• Integrations with third-party systems
• Data modelling and database concepts
• Managing key stakeholders and providing feedback timeously
• Collaborating within an Agile team environment to deliver high-quality solutions
• Prioritising and managing multiple tasks effectively and independently

Knowledge (Ideal - Nice to Have):

• Jira
• Confluence
• Business and System Analysis Methodologies (advanced understanding)
• ITIL Principles and the application thereof (advanced understanding)
• Best practices for Quality Assurance (QA)
• Banking systems and business models
• Compliance requirements specific to the financial services industry
• Client onboarding and relationship management
• Financial Product Management on Salesforce FSC
• Wealth Management and Financial Planning on Salesforce FSC
• Assessing and mitigating risks on Salesforce FSC
• Providing training and support, to Financial Advisors and other users, on how to use Salesforce FSC effectively

Skills

• Attention to Detail
• Commercial Thinking Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better  

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered"

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Ideal:

Knowledge and understanding of:

• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To enable Data Scientists and Decision Scientists to do work more efficiently; build, implement, improve and support platform improvements which will support delivery of the Capitec AI strategy.
• To collaborate in creating and delivering the AI strategy to ensure Capitec is able to compete in a fast-changing landscape. The effective use of AI technologies will be a key strategic differentiator in the future.

Experience

NB: Length of experience for Machine Learning Engineers is conditional on the qualifications obtained

• Machine learning and software development experience
• Delivering nonstandard predictive models into a production environment 
• Working with Python and SQL
• Experience with the modern software development best practices, 
• Working in cloud environments.
• Experience with big data processing frameworks

Qualifications (Minimum)

• Masters Degree in Information Technology - Computer Science or Engineering - Other

Qualifications (Ideal or Preferred)

Knowledge

• Machine learning model life cycle
• Knowledge of machine learning patterns and concepts
• Understanding of distributed systems
• Understand a broad range of data structures and algorithms, and which to use
• Knowledge of engineering and operational excellence best practices
• Ability to debug code through common troubleshooting techniques such as metrics, logs and traces
• Predictive modelling techniques (statistical and machine learning) and deployment

Skills

• Analytical Skills
• Decision making skills
• Planning, organising and coordination skills
• Problem solving skills
• Researching skills