Open Positions at Capitec Bank

About the Role

• Key to this role is the engagement with various stakeholders across Business, Technology and the Product teams to ensure that detailed & systematic business requirements, functional specifications, process mapping and solution design is complete and translated to the technical team for solution development and followed up with rigorous testing prior to production. 
• The Senior Business Analyst will also play a supporting role to the Product Manager and will provide input into team management decisions and strategic direction as well as driving the delivery of such. Included in the role would be input, advice, implementation of controls and actively participating in the necessary governance and audit bodies, forums, and activities to maintain and evidence the required controls within the Client Engagement Delivery environment.

Minimum Experience

• A relevant tertiary qualification in Information Technology or Diploma in Business Analysis
• 7+years working experience as a BA in a wide variety of situations, contexts and complexities.
• Business and data analysis and understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions and Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience and understanding of systems and the Systems Development Life Cycle (SDLC)

Ideal

• Banking Industry Knowledge
• Knowledge and experience working with CRM, client, digital, marketing technology engagement platform and systems
• Experience with Salesforce would be an advantage

Functional Skills

• Translating business requirements (into business processes, context diagrams, visual explanations, etc.)
• Business Process Modelling Skills
• Software Testing skills
• User story writing (including Work breakdown, sizing)
• Design Thinking
• Systems Thinking

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Purpose Statement

• To lead a team in Properties responsible for prioritising and overseeing work to ensure delivery of objectives, goals and SLAs, aligned with the objectives, plans, processes and standards of a designated department or function.

Experience

• Minimum of 3 - 4 years’ experience in a construction, property management, trade environment.  
• Ideally in a multi-site and /or  banking or financial environment.
• 1+yrs exposure to leading groups or a team.
• Dealing with 3rd party suppliers and vendors 
   

Qualifications (Minimum)

• A relevant tertiary qualification in Properties & Development or Construction

Qualifications (Ideal or Preferred)

Knowledge

• Understanding of people/team leadership practices and principles
• General operations management practices and principles
• Stakeholder and client management
• Client service principles and practices.
• Relevant legislation and regulatory bodies.
• Understanding of 3rd party service level agreements  
• Basic data analysis

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Problem solving skills

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About the role

• This role is focused on delivering a world-class client experience for Capitec clients by executing activities across the entire CX scope.
• You'll be responsible for developing client insights through primary research and data analysis, which will inform the design and optimization of the client experience throughout the product value chain.
• Leveraging these insights, you'll craft user personas, design client journey maps, and develop effective client communication to enhance the overall servicing experience.

Key Performance Areas

Promote CX standards

• Provide input into the development and implementation of CX standards.
• Promote CX standards during interactions with stakeholders.

Client insights

• Conduct primary research into clients’ needs as they relate to various product categories e.g. savings or insurance; and clients’ experiences with Capitec’s products and support channels, using appropriate research methodology.
• Analyse first party client data to create a robust ‘picture’ of the client.

Client journey design

• Leverage client insights to craft user personas that will inform client journey design.
• Develop clear client-first problem statements to inform the client journey design.

Measurement and evaluation

• Conduct CX reviews of client journeys to identify gaps in the experience/opportunities to elevate the experience.
• Effectively communicate CX review feedback to product/servicing stakeholders and drive recommendations.

Our Ideal Candidate has:

• 6-8 years in a Client Experience or B2C Marketing role
• Proven experience in creating effective client experiences
• Proven experience in consumer research
• Client journey and process mapping
• Experience working in Financial Services (Incl. Fintech) or FMCG Sector experience

Qualifications (Minimum)

• A relevant tertiary qualification in Marketing or Communication

Qualifications (Ideal or Preferred)

• Post Graduate Diploma in Marketing or Communication

Skills and Knowledge

• Design thinking principles
• Research methodologies
• Data analytics
• Client experience design
• Project management 

Ideal

• Client journey map design
• Consumer communication development

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Purpose Statement

• To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment. 
• To analyse business or system requirements and build and enhance the data platforms.
• To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.        

Education (Minimum)

• A relevant degree in Information Technology or Data Analysis

Education (Ideal or Preferred)

• A relevant degree in Data Engineering

Knowledge and Experience

Minimum:

Experience:

• At least 6 years’ proven experience within management information systems (MIS) | data warehousing |  data transformation information systems / systems analysis together with a relevant 3 year tertiary qualification 

OR

• At least 6-8 years’ proven experience within management information systems / system analysis

Proven experience in:

• Working in a cloud environment.
• Data storage and access technologies
• Testing methodologies
• Mentorship
• Quality assuring work of others

Knowledge:

• IT systems development processes (SDLC)
• Data pipelines
• Rational database system and / or cloud data warehousing and / or big data frameworks 
• Dimensional modelling
• Standards and governance
• Testing practices 
• People leadership practices and principles
• Quality assurance practices and processes

Ideal:

Experience:

• Experience working in an AWS environment as well as with AWS Technologies and Azure
• Orchestration technologies
• Data modelling

Knowledge:

• Data architecture (technical design and implementation processes)
• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA)  

Skills

• Analytical Skills
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

go to method of application »

Purpose Statement

• To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment. 
• To analyse business or system requirements and build and enhance the data platforms.
• To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.        

Education (Minimum)

• A relevant degree in Information Technology or Data Analysis

Education (Ideal or Preferred)

• A relevant degree in Data Engineering

Knowledge and Experience

Minimum:

Experience:

• At least 6 years’ proven experience within management information systems (MIS) | data warehousing |  data transformation information systems / systems analysis together with a relevant 3 year tertiary qualification 

OR

• At least 6-8 years’ proven experience within management information systems / system analysis

Proven experience in:

• Working in a cloud environment.
• Data storage and access technologies
• Testing methodologies
• Mentorship
• Quality assuring work of others

Knowledge:

• IT systems development processes (SDLC)
• Data pipelines
• Rational database system and / or cloud data warehousing and / or big data frameworks 
• Dimensional modelling
• Standards and governance
• Testing practices 
• People leadership practices and principles
• Quality assurance practices and processes

Ideal:

Experience:

• Experience working in an AWS environment as well as with AWS Technologies and Azure
• Orchestration technologies
• Data modelling

Knowledge:

• Data architecture (technical design and implementation processes)
• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA)  

Skills

• Analytical Skills
• Communications Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

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Purpose Statement

• To manage the currency exposures and internal and external customer relationships of Business Bank in respect of Forex.

Experience

Minimum:

• 5yrs forex trading experience in a dealing room ( in a banking, insurance, corporate environment)
• Managing client and stakeholder relationships.
• Compliance within risk and regulatory frameworks.

Qualifications (Minimum)

• A relevant tertiary qualification in Banking or Finance

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Forex market and financial issues 
• Forex standards, practices and principles
• Dealing room operations
• Banking Code of Practise
• FICA and related anti-money laundering legislation
• Relationship and stakeholder management principles
• Client relationship practices
• Fundamental IT systems 

Ideal:

• Business bank environment, including Credit Risk Manual, Securities Manual and Bank policies and Procedures.

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Attention to Detail
• Decision making skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills