Open Positions at Clicks Group

Introduction

• We are looking to recruit a Retail Finance Manager I to work within the Group Retail Finance department of Clicks Retailers. The role will be based at Clicks Head Office in Cape Town and will report to the Retail Finance Manager III.

Job description

• To ensure budgeted profit targets are met by planning, directing and coordinating financial support to the store operations team, with particular focus on improving operational efficiencies in the cost base and improving store profitability.

JOB OBJECTIVES

• To ensure store budgets are aligned with business objectives;
• To ensure that store profit budgets are met through continuous engagement with store operations highlighting risks and opportunities to the divisions and stores and assisting with implementing corrective action;
• To review store financial performance indicators to highlight exceptions that affect profit delivery and suggesting and implementing recommendations;
• To drive the forecasting process to ensure detailed forecasts align with high level forecasts;
• To ensure cost saving opportunities are identified, defined and delivered upon;
• To perform pieces of analysis on any aspect of the income statement which will positively influence the performance of the divisions;
• To oversee the processing and review of month end journals;
• To oversee and manage the execution of month end reports to business partners and stakeholders;
• To manage the end to end stores quarterly incentive payout process;
• To identify and manage business risk through monthly balance sheet recon performance and review;
• Manage new store budgets and allocations as part of the 3YEAR sales build, quarterly allocations and risk tracking;.Prepare weekly store performance updates.

Minimum requirements

EDUCATION

•  CA (SA) or CIMA

EXPERIENCE

• Minimum 5 years of relevant Finance experience, preferably in the retail industry.

 KNOWLEDGE AND SKILLS

• Highly analytical and very skilled individual
• Excellent IT skills including advanced Excel, familiarity with any ERP system and business analysis tools (SQL, Tableau or Power BI a strong plus)
• Good communication and presentation skills
• Flexible and a team player
• Must be self-motivated, self-directed and be able to work under pressure in a fast paced team environment

COMPETENCIES

• Deciding and Initiating Action
• Persuading and Influencing
• Analysing
• Presenting and Communicating Information
• Working with People
• Delivering Results & Meeting Customer Expectations
• Planning and Organising
• Learning and Researching

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Introduction

• To assist the Brand Manager II with the planning, implementation of category marketing plan, exclusive and private label plan, marketing initiatives and tasks as required to maximize sales.

Job description

Job Objectives:

• To ensure that the brands have maximised sales and ensure that sales targets are achieved.
• To plan, organise and implement the roll-out of the marketing plan for the Clicks brand
• To understand and deliver on the strategic plans by developing the marketing strategy of the brand
• To liaise with suppliers on marketing briefs, stocks, timing schedules and creative material to ensure brand building to achieve sales targets
• Liaise with internal stakeholders to ensure that the delivery of marketing plans are achieved
• To co-ordinate the company projects as assigned by the Marketing and Brand Manager and ensure that projects delivered within the deadline / timeframe
• To ensure that marketing plans are within the marketing budgets set and obtain the best return on investment
• To ensure that the marketing initiatives are planned timeously and meet the requirements of the Marketing and Brand Manager and key stakeholders by deadlines issued.
• To ensure that new launches are done timeously and communication with all key stakeholders are done at each business process.

Minimum requirements

Education:

• Essential: Matric
• BA / BCOMM Degree – Marketing / Digital Marketing
• Subjects: Communication, Finance, Marketing Management Principles, Economics, Business Management

Experience:

• Essential: 3 years Marketing / Brand Management Co-ordinator
• Essential: Marketing Management National Diploma

Knowledge:

• Impact of Consumer Protection Act
• Working knowledge of marketing processes
• Business Planning process
• Consumer insights – working knowledge
• Knowledge of the media and advertising environment
• Understand brand planning and activation principles

Skills:

• Experience with social media management and content creation
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously
• Creative thinking and problem-solving abilities.

Essential competencies:

• Working with People
• Writing and Reporting 
• Presenting and Communicating Information 
• Creating and Innovation 
• Planning and Organising 
• Delivering Results & Meeting Customer Expectations 
• Following Instructions and Procedures 
• Achieving Personal Work Goals and Objectives

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Introduction

We are looking to recruit an Account Manager to join our Digital Marketing Team on a temporary basis. This role will be based in Cape Town and report to the Digital Marketing Manager.

Job description

Job purpose:

• To manage and oversee multiple digital advertising accounts, ensuring the seamless execution of campaigns from brief to delivery. This role ensures accuracy, timeliness, and measurable impact across all digital platforms, while building strong client relationships and maintaining brand consistency.

Key Responsibilities

Digital Campaign Management

• Lead the end-to-end delivery of digital campaigns, from client briefing to campaign reporting.
• Interpret client requirements into actionable digital briefs with clear KPIs, approved budgets, and timelines.
• Develop and maintain campaign timelines across channels such as social media, paid search (Google Ads), programmatic display, email marketing, and e-commerce promotions.
• Monitor live campaigns, troubleshoot issues (e.g., underperforming ad sets), and optimize for performance.

Workflow & Process

• Open and manage digital job files, ensuring all campaign details (job numbers, specs, audience targeting, media placements, and deadlines) are documented.
• Coordinate with creative teams to deliver digital-first assets (e.g., HTML5 banners, video ads,email, SMS, Whatsapp, social posts).
• Manage approval workflows and ensure campaign assets are quality-checked before going live.

Creative & Technical Coordination

• Source relevant examples, benchmarks, and competitor insights to support creative development.
• Brief media and creative specifications for social, search, display, or video campaigns.
• Ensure that tracking pixels, UTMs, and reporting dashboards are correctly implemented for campaign measurement.

Client & Stakeholder Liaison

• Act as the primary client contact for digital campaigns, ensuring proactive communication and updates.
• Prepare and present performance reports (CTR, CPC, CPM, conversions, ROI) with actionable insights and recommendations.
• Document and circulate status updates, meeting notes, and digital campaign performance summaries.

Leadership & Collaboration

• Support, mentor, and manage Junior Account Managers on campaign tasks.
• Collaborate closely with media planners, brand teams, performance analysts, creative teams, and developers to ensure flawless execution.

Minimum requirements

Job related Skills & Knowledge:

• Strong knowledge of digital marketing platforms (Google Ads, Meta Ads Manager, Programmatic, Email, SEO/SEM).
• Knowledge and experience in CRM and Marketing automation platforms, i.e. Salesforce.
• Proven ability to manage multi-channel digital campaigns end-to-end.
• Analytical mindset with experience in Google Analytics, or similar dashboards.
• Exceptional organizational and project management skills.
• Excellent communication and presentation abilities.
• Detail-oriented with a proactive, solutions-driven approach.

Job related experience:

• Essential: Minimum 5 years’ experience in an advertising agency in an Account Manager / Client Service position

 Education:

• Essential: Matric or equivalent qualifications or equivalent experience
• Desirable: Diploma / degree in advertising / marketing

Essential Competencies:

• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Coping with Pressures and Setbacks
• Relating and Networking
• Persuading and Influencing
• Deciding and Initiating Action 

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Introduction

• Are you passionate about people and service excellence? Do you have strong planning and organisational skills? Are you able to multi-task and get things done accurately and quickly?
• Are you able to work in a high pressured environment? An exciting and challenging opportunity has become available for a HR Administrator II to support the Corporate Services Team.

Job description

Job Objectives:

• Administrative coordination and timeous submission of payroll, recruitment, benefits, SAPC, on boarding and IR documentation according to relevant checklists
• To Resolve all telephonic and e-mail queries promptly and efficiently through relevant role players.
• To Capture and maintain relevant data timeously into relevant systems, ensuring that the information is accurate
• To produce accurate and timeous HR reports to support HR reporting requirements.
• To file and maintain all relevant HR documentation for the business unit to be produced at a later date (e.g. CCMA, Payroll, etc.)
• To assist with any day to day or ad-hoc administrative tasks and projects

Minimum requirements

Qualifications and Experience:

• 3 year tertiary qualification (BA, B Com (HR) , B Soc Sc, B. Ed, B. Bus Science) or HR Diploma
• Computer literacy (Excel, Word, PowerPoint)
• 3 years’ administrative experience (preferably within Payroll or HR)

Skills, Abilities and Job Related Knowledge:

• Data capturing 
• Filing 
• Record Keeping 
• Related legislation
• Computer skills (Excel, Word, PowerPoint) 
• Detail Orientation
• Planning & Organisational skills 
• Communication skills (verbal and written) 
• Time Management

Essential Competencies:

• Planning and Organising
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Delivering Results and Meeting Customer Expectations
• Analysing
• Adhering to principles and values

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Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job description

Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

Essential

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

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Introduction

• Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

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Introduction

• Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.

Job description

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

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Introduction

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC