Open Positions at Empact Group

Education and Experience required:

• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory
• Minimum 5 years’ experience of progressive culinary/kitchen management is compulsory
• Experience working within budget guidelines to deliver results is compulsory

Knowledge, Skills, and Competencies:

• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Knowledge of South African and industry-specific law
• Strong financial acumen, proven budgetary and food control practices

Key areas of responsibility:

• To develop and plan menus
• Establish recipes and food purchase specifications
• Coordinate, execute, supervise, and evaluate all food production activities of a fast-paced operation
• Assist in the management of the strategic and day to day operations of the operation

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Education and Experience required:

• Matric  
• Experience in the catering industry, particularly within the healthcare sector
• Proven ability to supervise and manage staff effectively
• Strong background in resale operations (essential)

Key areas of responsibility:

• Manage daily operational issues relevant customer satisfaction and retention of the business
• Daily ward rounds, trend identifying and change management to improve patient experience
• To ensure that the service provided is in line and better than set targets
• Manage the catering service to patients optimally to surpass client and customer expectations.
• Attend all relevant meetings with client and management team and ensure communication to relevant parties
• Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
• All training records signed for training done on new procedures and ensuring that processes are followed without fail
• Manage and monitor service level agreements and continuously strive to improve service offering.
• Menu standardization implementation and ongoing monitoring

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Education and experience required:

• Matric
• Business Administration qualification is advantageous.
• Must have at least 2 years bookkeeping experience
• Customer relations experience
• Minimum of 1 year experience working on WorkSmart

Key areas of responsibilities:

• To accurately and efficiently execute daily capturing utilizing the Worksmart system
• General Admin duties such as typing and filing.
• Weekly and Monthly stock take
• Capturing of stock-takes
• Assisting with Debtors & Creditors
• Spot checking of depot stock-takes if required.
• Responsibility for cash ups and banking
• Ordering of daily stock items
• Understanding par levels and adhering to them
• Data capturing
• Assisting with monthly price changes
• Assisting with monthly purchasing code changes
• Processing of claims in a timeously fashion
• Confirming prices with suppliers 

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Education and Experience required:

• Matric
• Working experience in Hospitality environment
• Customer Service experience
• Min of 5 years’ experience in the same role
• Dietary knowledge

Knowledge, Skills and Competencies:

• Customer service and communications skills
• Knowledge of basic mathematics
• Good analytical skills
• Management Skills
• Communication Skills
• Computer literate

Key areas of responsibility:

• Oversee smooth operation of service production
• Maintain consistency for all menu items
• Assist with monitoring inventory and communicating needs to the catering manager

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Key Responsibilities:

• Develop and implement training programs for ward hostesses to ensure they are knowledgeable in hospital procedures, patient care, and customer service
• Conduct ongoing training sessions, mentoring, evaluations and on the job training to enhance ward hostesses' skills and knowledge
• Monitor ward hostesses' performance and provide feedback and support as needed
• Collaborate with nursing staff and other healthcare professionals to ensure seamless patient care delivery
• Ensure ward hostesses adhere to hospital policies and procedures at all times
• Act as a role model for ward hostesses by demonstrating a high level of professionalism and dedication to patient centricity 
• Bringing innovative ideas into this training role
• Develop and drive the criteria for people recognition
• Keep abreast of industry trends and best practices in patient care and service delivery
• Custodian of compliance to the meal ordering system

Qualifications:

• Minimum of 2-3 years of experience in a management role or training role in a hospital or healthcare setting would be advantageous
• Strong leadership and communication skills
• Ability to motivate and inspire a team
• Knowledge of hospital procedures and patient care practice
• Able to communicate fluently in Zulu and English with a basic understanding of Xhosa
• Be able to work shifts, weekend and holidays
• Be able to travel cross province as required
• Great customer service skills
• Above average organisational skills
• Knowledge and understanding of food safety and hygiene

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What You’ll Need:

• 2–3 years’ experience in Facilities/Property Management or Site Maintenance.
• Minimum 2 years of hands-on technical maintenance experience in a service-driven environment.
• Solid vendor management skills and basic financial administration experience.
• Strong communication, problem-solving, and organizational skills.
• Ability to plan, prioritize, and uphold high standards under pressure.

What You’ll Be Doing:

Site Maintenance & Operational Oversight

• Conduct regular site visits to ensure smooth operations with minimal disruption.
• Ensure compliance with Health & Safety standards and National Building Regulations.
• Oversee cleaning staff routines and efficiency on-site.
• Coordinate office equipment repairs, replacements, and IT infrastructure support.
• Supervise outsourced service providers and maintain stock levels of office essentials.
• Foster strong relationships with landlords, municipalities, and utility providers.

Vendor & Contractor Management

• Manage on-site vendor relationships including security, access control, and cleaning services.
• Ensure service providers adhere to SLAs and escalate performance issues as needed.
• Resolve operational conflicts effectively and efficiently.

Project Coordination

• Assist in planning, tracking, and reporting on office fit outs, maintenance, and upgrade projects.
• Analyze and manage quotations, budgets, and project costs.
• Liaise with contractors to ensure projects are completed on time and within budget.

Financial & Document Administration

• Capture and reconcile invoices, raise purchase orders, and manage general ledger entries.
• Maintain comprehensive documentation and records for all permits, leases, and correspondence.
• Submit reports timeously and conduct document quality checks.

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Desirable Education and experience:

• Matric or equivalent
• At least 5 years' sales experience
• At least 5 years’ experience in Cleaning and Hygiene or similar industry
• Proven sales track record
• People management experience

Key areas of responsibility:

• Manages Pre-Sale, Sale and Post Sale process
• Develop and execute the Sales strategy by sector / region / client profile
• Manage Sales Portal and Qlick sense sales info
• Ensure accuracy of data, sales costings and mange sign-off process
• Assure giving/arrange continued application training to assure Industry knowledge upkeep
• Drive people excellence to ensure that the Sales team drive revenue growth consistently through effective team work and cross functional collaboration
• Develops specific plans to ensure revenue growth in all company services
• Provides quarterly results of sales productivity
• Manages sales database and build rapport with top decision-makers
• Collaborates with Operations and Retention to develop sales strategies to improve market share in all product lines
• Interprets short- and long-term effectiveness of sales strategies
• Grows solution focused sales
• Manage allocated budgeted for sales promotions and marketing activities
• Facilitate the mobilization process with operations and other relevant teams

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Education and Experience required:

•  Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex foodservice operations experience is highly desirable.
• Hospital experience advantage.
• Strong knowledge of HSE is advantageous.
• Special diets knowledge is compulsory.
• Must have healthcare experience.

Key areas of responsibility:

• Assist with managing daily operations of the assigned unit.
• Assist with implementation of the production process.
• Assist with managing food/labour costs.
• Overall understanding of HACCP.
• To develop and plan menus.
• Kitchen brigade management.
• Assist in the management of the strategic and day to day operations of the operation.