MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
Responsibilities
The Administrator, Accounts Receivables is accountable across the below areas:
Self-Leadership and Management:
- Able to work in a team
- Responsible for self-learning and development with guidance from Manager
- Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
- Ensure effective communication across the MTN BOOST and working groups on an ongoing basis
- Has accountability.
- Shows the willing to grow and take on new tasks.
- Work well on their own.
- Attention to detail
MTN BOOST Operational:
- Resolve operational issues
- Escalate issues and requests, as required
Operational Delivery:
Customer Invoicing
- Create and submit sales invoices for execution and validation within the ERP system
- Follow up and resolve any failed lines on the invoices
- Create/Initiate the necessary accounting on the ERP system for the invoices processed
- In line with the accounts receivable policy, create manual invoices for adhoc transactions upon request and publish approved invoices as per the defined timelines (Service Level Agreements)
Invoice credit
- Obtain the supporting documentation (invoice, delivery note etc.) in support to a request for credit
- Upon request, create and publish a credit memo (including justification) in line with the defined timelines (Service Level Agreements) and the accounts receivable policy defined
Accounts Payable/Accounts Receivables Netting
- Configure netting of both the parties in the system based on defined contracts between the parties
- Draw the netting report from the system, identifying the transactions that can be netted
- Create Accounts Payable / Accounts Receivables netting vouchers in line with the invoices that have been identified for netting
Credit Management
- Extract credit exposure report on periodic basis and perform an initial identification of areas for further investigation
Upon request, obtain the required information to assess the credit limit of a customer. The information could include:
- Payment trends
- External credit reports
- Trading history
- Any other relevant information
Manage Collections, Cash Application and Cash Reconciliation
- Capture cash receipt transactions on the ERP based on the collection reports received from the collection service centres and post receipts to the appropriate accounts. Discrepancies should be followed-up in line with the requirements of the service level agreement
- Run age analysis and review balances to identify items for follow-up
- Follow up on outstanding balances in line with the credit management policies of the respective Opcos e.g. send dunning letters, contact customers etc.
- Identify and recommend additional follow-up
- Block customers in the system in line with an approved request and the credit management policy
- Calculate provision for bad debt and actual bad debts based on ageing report and credit management policy
- Write-off bad debts in line with the required approval received and credit management policy
Commission Management
- Pull out the commission calculation reports and verify the commission calculation received
- Provide reports to Manager, AR on completion of review
Revenue Accounting
- Prepare general ledger journal on a monthly basis in line with the revenue line items agreed and based on the revenue reports and reconciliations provided by the Opcos and performed by the Supervisor, AR
- Identify and make corrections/provisions as required on the revenue accounts by review of the GL accounts and considering organisation credit policy
- Obtain approval from Manager, AR for corrections/provisions made on the revenue accounts
- Account for the unbilled portion of post-paid revenue in line with the revenue reports provided by OpCos
- Account for Interconnect/Roaming revenue and cost in line with relevant approvals
Manage Queries and Dispute
- Receive, validate and classify (per the classification framework) and resolve the queries from customers (e.g. credit note, refund etc.)
- Request and manage feedback to the customers based on the queries raised
Governance:
- Execute day to day operations, and participate and provide inputs in ad-hoc meetings
- Resolve SSH operational issues, and escalate issues and requests as required
Reporting:
- Report to supervisor with regular progress updates within sub-division and in accordance with the measurement metrics set by the organisation
Qualifications
Education:
- Diploma in commerce; tertiary qualification preferred
- Fluent in English with the ability to communicate and describe complex technical solutions in easy to understand concepts
Experience:
- Experience/ understanding of Oracle fusion modules (preferred)
- 1-2 years of relevant working experience in accounts receivables operations
- Working knowledge of MS Office (Word, Excel, and Outlook)
- Understanding of accounts receivable processes
- Advance excel
- Power point (1-2 year)
- Reconciling data from different systems.
Competencies:
Functional Knowledge:
- Essential knowledge:
- Strong understanding of Accounts receivables functional concepts, processes
- Desired knowledge:
- Aware of cross functional processes
- Aware of MTN policies and procedures
- Aware of continuous improvements plans
- Understands and creates basic reports
Leadership Qualities
- Aware of teams goals and activities
- Aware of the immediate stakeholders and reporting structure
- Focusses on self-development by taking advantage of learning opportunities
- Familiar with innovative approaches used in current procedures
- Essential skills:
- Understands stakeholder requirements and manages escalations from internal stakeholders
- Facilitates conversations on self-development; aids in coaching and mentoring
- Involved in ideation and implementation of unique solutions
Behavioural Qualities
- Essential Skills:
- Possesses problem solving skills, probing information and assumptions to establish facts
- Accepts responsibility for one's own work and, where applicable, the work of others and seeks to drive accountability
- Presents information and communicates in a simple manner to address concerns of team members
- Adjusts own behaviour to work efficiently within the team in a positive manner and endures ambiguity or uncertainty
Desired Skills:
- Individual contributor with self-belief and has occasional requirement for collaboration
- Displays honesty and truthfulness to oneself and others and builds trust among the team
- Faces and resolves difficulties with a positive attitude
- Encourages and supports team members and strives towards a caring and respectful work environment
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client- centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant Cloud, Network or Unified communication certifications – CCNP or equivalent
- Full CCIE advantageous
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Solution Execution and Strategy Enablement
- Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
- Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
- Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
- Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client- centric customisations.
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Where required, set up and participate in operational and tactical meetings.
Operational Delivery
- Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
- Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
- Work with Solution Sales teams to translate pricing for specific solutions.
- Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
- Cultivate strong partnerships with various internal teams and external partners.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
- Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
- Identify opportunities to generate additional revenue.
People & Culture Management
- Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
- Identify own as well as functional training needs.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
- Relevant Cloud, Network or Unified communication certifications – CCNP or equivalent
- Full CCIE advantageous
Experience
- At least 5 years related experience in technology transformation, inclusive of;
- 3-5 years' experience specifically delivering architecture solutions.
- Knowledge of B2B and ICT Technology architecture and technology innovations.
- Demonstrated ability to manage large technology programmes across the lifecycle.
- Experience working in a medium to large organisation.
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.
- Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of Business Line solutions within the identified specialised product/ solution domain.
- Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.
Pre-Sales and Solution Architecture Delivery Leadership
Lead a team to:
- Engage with clients to understand their business strategies and translate them into tailored technical solutions that provide competitive advantages.
- Serve as trusted advisors during the pre-sales process, guiding clients on how solutions can drive innovation and future growth in alignment with their long-term goals.
- Develop complex, customized architectural solutions that address specific client needs from the pre-sales stage through to proposal and delivery.
- Develop detailed, strategically aligned proposals that clearly outline business line solutions, their long-term benefits, associated costs, and competitive advantages.
- Align client technical requirements with both short-term project goals and long-term business strategies, ensuring the proposed solutions support future scalability, innovation, and growth.
- Lead RFP responses that not only meet client expectations but also position the company as a strategic partner in their digital transformation journey.
- Collaborate closely with forecasting and sales operations to drive and manage pre-sales and RFP pipeline.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Provide guidance on creating pricing models and provide input on contract negotiations.
- Oversee the implementation phase to ensure solutions are delivered as designed, while also tracking strategic impact and outcomes for the client.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance
Strategic governance and interlock
- Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of Business Line solution standards within the specialised product/ solution domain.
- Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Qualifications
- 3-year qualification/4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in architecture design and delivery, inclusive of;
- Leadership position in pre-sales or solutions architecture.
- Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo/SI's, including knowledge of network infrastructure, cloud services, and enterprise solutions.
- Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.
- Experience in managing complex solution development projects, from initial requirements gathering to final implementation.
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution .
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/ solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
- Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
- Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
- Ensure that products meet the regulatory and compliance standards.
- Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
- P&L outcome of the products
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience in managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven environment
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
- Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
- Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
- Ensure that products meet the regulatory and compliance standards.
- Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
- P&L outcome of the products
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience in managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven environment.
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to-back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
- Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
- Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
- Ensure that products meet the regulatory and compliance standards.
- Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
- P&L outcome of the products
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- MBA/Masters Advantageous
Experience
- At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience in managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven environment.
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Responsibilities
Strategy Development and Implementation
- Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
- Provide input to sales targets to meet business needs.
- Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
- Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
- Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.
- Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
- Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
- Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
- Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
- Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
- Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line's product portfolio.
- Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
- Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
- Provide regular updates to senior leadership on the product strategy's effectiveness and suggest data-driven adjustments when needed.
- Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
- Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
- Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
- Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
- Orchestrate service providers and develop back-to-back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour.
Governance
Strategic governance and interlock
- Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
- Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
- Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
- Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
- Ensure that products meet the regulatory and compliance standards.
- Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
- P&L outcome of the products
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
- Proven track record of successfully leading product teams and driving product innovation.
- GTM & P&L
- Experience in managing the full product lifecycle, from concept to market launch.
- Strong background in market analysis, product positioning, and competitive strategy.
- Experience in demand management and sales forecasting in a technology-driven environment.
go to method of application »
Responsibilities
Strategy Development and Implementation
- Lead, create and manage complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
- Act as a key player in driving not just sales, but also broader business transformation and long-term client success through Pre-sales and solution architecture function.
- Define and maintain the architecture and solution standards in line with MTN Group guidelines to guide the design and implementation of Business Line solutions within the identified specialised product/ solution domain.
- Continuously evaluate and refine pre-sales and solution architecture processes to ensure they are aligned with the company’s strategic growth priorities, increasing efficiency, and competitive advantage.
Pre-Sales and Solution Architecture Delivery Leadership
Lead a team to:
- Engage with clients to understand their business strategies and translate them into tailored technical solutions that provide competitive advantages.
- Serve as trusted advisors during the pre-sales process, guiding clients on how solutions can drive innovation and future growth in alignment with their long-term goals.
- Develop complex, customized architectural solutions that address specific client needs from the pre-sales stage through to proposal and delivery.
- Develop detailed, strategically aligned proposals that clearly outline business line solutions, their long-term benefits, associated costs, and competitive advantages.
- Align client technical requirements with both short-term project goals and long-term business strategies, ensuring the proposed solutions support future scalability, innovation, and growth.
- Lead RFP responses that not only meet client expectations but also position the company as a strategic partner in their digital transformation journey.
- Collaborate closely with forecasting and sales operations to drive and manage pre-sales and RFP pipeline.
- Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
- Provide guidance on creating pricing models and provide input on contract negotiations.
- Oversee the implementation phase to ensure solutions are delivered as designed, while also tracking strategic impact and outcomes for the client.
People Leadership /Management
- Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
- Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Develop and maintain a high-performance team that consistently meets or exceeds targets.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Develop and implement a training plan to build and develop skills within the team.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour.
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance
Strategic governance and interlock
- Develop and execute the Pre-sales and solution architecture governance framework and associated forums to govern the application of Business Line solution standards within the specialised product/ solution domain.
- Lead regular strategic meetings with key stakeholders to align on pre-sales and solution architecture activities, review solution performance, and identify new opportunities.
- Perform evaluation baseline of key performance indicators (KPIs).
- Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
- Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
- Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
- Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
- Manage and provide solutions through stakeholder consultation where relevant.
Performance
- Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
- Ensure alignment between and across other functions within MTN SA product/solutions, including but not limited to market representatives.
- Provide reports as required timeously regarding performance and outcomes of the unit.
Qualifications
- 3-year qualification/4-year tertiary qualification in Technology Systems (Telecommunication Management / Information Technology) or related
- MBA / Masters Advantageous
Experience
- At least 7 years related experience in architecture design and delivery, inclusive of;
- Leadership position in pre-sales or solutions architecture.
- Extensive experience in designing and implementing complex technical solutions within telecommunications/ TechCo/SI's, including knowledge of network infrastructure, cloud services, and enterprise solutions.
- Proven track record of collaborating with sales teams to develop and deliver solutions that meet customer needs and drive revenue growth.
- Experience in managing complex solution development projects, from initial requirements gathering to final implementation.
go to method of application »
Responsibilities
The Administrator: Tax Data Analyst will be accountable to achieve the following objectives:
Processing indirect taxes
- Extract the required information to enable preparation and completion of indirect tax returns
- Completion of indirect tax returns on behalf of Opco/SSH and submission for review
- Preparation of supporting schedules for indirect tax returns
Processing Direct taxes
- Help with the preparation of schedules for the direct tax calculations
- Follow up on queries related to direct taxes with other SSH service delivery teams
- Liaise with Opco/SSH tax departments to ensure required timelines are met (as per service level agreement)
Reporting and Audits
- Preparation of indirect taxes reconciliations for Opco/SSH
- Generating adhoc reporting required for Opco/SSH to manage indirect taxes
- Generating reports required for assistance in the regulatory audits
Customer Service
- Liaise with the local Opco/SSH tax department to ensure compliance with tax reporting deadlines
- Management of SLA (service level agreement) timelines to ensure effectiveness of service
Governance
Adhoc Meetings
- Participate and provide inputs in adhoc meetings
- Execute day-to-day operations
Team
- Ability to work in a team
- Responsible for self-learning and development with guidance from Supervisor
- Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
SSH Operational
- Resolve operational issues
- Escalate issues and requests, as required
Reporting structure
- Reporting to the Manager and Senior leadership (as required)
Qualifications
Education:
- Diploma in Commerce and/or equivalent
- Tertiary Qualification (preferred)
Experience:
- 1-2 years of tax experience
Competencies
Knowledge
- Administration
- Customer management
- ERP (Oracle)
- MS office
- Project administration
- Tax accounting
Skills
- Administration
- Analytical
- Communication
- Continuous improvement
- Customer service
- Data interpretation
- Detail
- Judgment
- Operational coordination
- Presentation
- Reporting
Behavioural Qualities
- Accountable
- Adaptable
- Agile
- Communication
- Culturally aware
Method of Application
Use the link(s) below to apply on company website.
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