Open Positions at Santam Insurance

Job Description

• The purpose of this position is to provide support to the relationship management function. Candidate will be responsible for delivering quality service to customers, who could be either internal or external to Santam (including intermediaries, customers, partners and suppliers). The successful incumbent will provide support to address customer needs, concerns and issues.

Principal Accountabilities

• Provide customer service to customers requiring special attention.
• Serve as first line of contact for customer queries.
• Communicate with stakeholders to provide information, feedback and follow through on customer queries and/or instructions to team.
• Address unusual and non-standard customer issues.
• Task-related decision making within set policies and procedures.
• Schedule appointments on request.
• Manage e-mails via proxy.
• Assist with logistics and events and broker forum management.
• Provide reception services.
• Direct intermediaries to deal with correct channels.
• Monthly management cost analysis – variance reporting.
• Compile intermediary training lists and facilitates ad hoc requests.

Qualifications and Experience

• Grade 12.
• FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines).
• RE 5
• Commercial Lines and Personal Lines Contact Centre experience will be advantageous

Knowledge and Skill

• Proficient with MS Excel, Word basic, Qlkview, intranet.
• Detailed understanding and knowledge of Santam
• process.
• Thorough understanding of all relevant customer
• support systems and processes related to all products.

Behavioral Competencies

• Analytical thinking.
• Information seeking.
• Drive for results.
• Flexibility.
• Initiative.
• Emotional self control.
• Customer service orientation.
• Self confidence.
• Teamwork and co-operation.

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What will you do?

• Santam’s Operations’ division currently has an exciting opportunity available for a Commercial Underwriter who will be based within the Operational Underwriting and Risk Control team (Bellville or Johannesburg). 
• To be responsible for maintaining and administering the Santam Underwriting rules within the Commercial Underwriting Technical Team Operations.

What will make you successful in this role?

• Manage appropriate underwriting rules for the commercial portfolio aligned with Santam’s risk appetite and rating structures.
• Provide technical underwriting expertise and advice to all internal clients.
• Understand, and champion the underwriting needs of intermediaries, staff and clients by Identify underwriting trends and addressing pro-actively.
• Handle referrals for complex underwriting and pricing exceptions
• Influence the behaviour of business partners in terms of underwriting applied on policies as well as underwriting actions which impact profit.
• Propose underwriting enhancement which may include wording changes or new coverages.
• Support the development of new product underwriting functionality on Santam platforms and applications.
• Assist with transfer of skills to underwriting partners in the business.

QUALIFICATIONS

• Bachelors’ Degree/AIISA/FIISA or comparable short term insurance qualification
• FAIS compliance (min of 120 credits on NQF5 in commercial insurance)
• Completed or in the process of completing the Santam Academy courses in commercial insurance (Internal)
• Completed the Risk Identification and Assessment programme (Internal)

KNOWLEDGE 

• Advance knowledge in MS Office:  Word, Excel, PowerPoint, Outlook as well as Microsoft Dynamics 365 
• In depth knowledge and understanding of commercial policy wordings 
• Extensive short-term insurance knowledge 
• Understanding of Commercial Underwriting quoting tools 

EXPERIENCE 

• Minimum of 10 years short-term insurance industry experience within a Commercial underwriting environment, with at least 5 years specifically focused on pricing and underwriting of risks.  

SKILLS 

• Ability to statistically analyse information and data 
• Advanced numeracy skills 
• Appreciation of insurance and underwriting principles 
• Santam Underwriting and Policy Administration Systems, namely: WEBe, Mainframe, PolicyCenter (will be advantageous) 

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THE ROLE

• We are searching for a Software Engineer with solid Python experience to improve and maintain the Backend components of our AWS-native insurance platform. The Backend
• team builds and maintains the business layer, databases, and APIs that power our mobileapp, administration portal and partner integrations. Your ultimate goal is to deliver
• Backend improvements that support our ambition to be SA’s leading fully digital insurer.
• You enjoy moving fluidly between developing new software, debugging and fixing bugs,analysing and improving existing code, and collaborating with other team members.
• You will work on a modern software platform which is natively architected for the cloud and delivered using modern DevOps practices.
• You embrace the collaborative philosophy of the team and contribute to building a high-trust environment that allows each member to excel.
• You will report to the Backend Tech Lead and work daily with a squad that includes product managers, designers, engineers and testers. You will collaborate with the rest of the
• Engineering team (Mobile App, Infrastructure, QA) and with colleagues from other areas of the business (e.g. Finance, Marketing, Client Services etc) to deliver on our technology goals.

WHAT WILL YOU DO?

• Develop new features that extend the Backend capabilities of our insurance policyadministration platform.
•  Contribute to the evolution of our Backend platform in line with best practices,emerging trends and new technologies.
• Contribute towards architectural design and decision-making across Backendcomponents.
• Participate in maintenance activities such as paying down technical debt,rearchitecting old design decisions, and improving performance and resilience.
•  Monitor the key performance indicators of the Backend components and drive theirvisibility.
• Collaborate with the Product team to ensure clear, realistic, and pragmaticdevelopment roadmaps.
• Ensure that monitoring across Backend components is adequate, visible andattended to.
• Support the incident management process to ensure that errors are logged andacted on, with consideration for defined SLAs.
• Support the evolution of the team’s engineering practices in terms of documentation, test-driven development, continuous integration and automated deployment.
• Collaborate with the Infrastructure team to ensure Backend components are always available and performant, and that CI/CD is fit-for-purpose and reliable.
• Participate in recruitment activities (e.g. interviews, events) to attract and secure high-quality Engineering talent who are aligned with the company values.
•  Improve our team by sharing your experience and knowledge, improving our documentation, and documenting your design decisions and rationale.

QUALIFICATION AND EXPERIENCE

• 4+ years of software development experience.
• Strong prior experience in Python, i.e. a level of Python mastery (knows the ecosystem, knows the libraries). You’ll be expected to be code-productive in minimal time.
• Strong Django knowledge and experience.
• Strong SQL knowledge and experience.
• Recent experience developing production systems on Amazon Web Services (AWS) with direct experience with core AWS services e.g. ECS, RDS (Postgres), S3, Lambda,
• API Gateway, SQS, SNS etc.
• Experience creating and running containerised applications (e.g. with Docker).
• Relevant tertiary qualification (e.g. IT, computer science, information systems etc.) or equivalent industry experience.
• Exceptional communication (verbal and written) and interpersonal skills.
• Experience in Insurance or Financial Services is advantageous.
• Experience in a start-up environment is advantageous.

ENVIRONMENT AND BENEFITS

• Remote-first
• Start-up environment within a leading insurance corporate
•  Market-related compensation
• State-of-the-art hardware to work on (e.g. Macbook Pro)
• Training resources
• Flexible working hours
• Access to co-share offices in Johannesburg and Cape Town that allow us to
• connect in person and ideate around a whiteboard
• Generous leave to balance your work and life
• Group benefits (life insurance, disability insurance etc.)