Open Positions at Santam Insurance

What will you do

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers. 

What will make you successful in the role

• This role is focused on, but not limited to; servicing broker requests, including enquiries. 
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; 
• Dealing with general insurance and policy specific enquiries; 
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements; 
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; 
• Undertaking to adjust premiums in line with new asset values; 
• Managing client expectation on expected turnaround times for submitted requests; 
• Adhering to underwriting criteria and regional requirements; 
• Assist with profiling the client with the best suitable product and underwriting criteria; 
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; 
• Assisting in implementing solutions for improvement; and 
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. 

Qualifications and Experience

• Matric/ Grade 12 
• 60 commercial lines FAIS credits 
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry 
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets 

Knowledge and Skill

• Excellent verbal and written communication skills 
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients 
• Ensure adherence to quality, compliance and accreditation standards 
• Conduct efficient administration 
• Optimising work processes 

Knowledge and Skills

• Customer Service 
• Administration 
• Quality, compliance and accreditation 
• Team Support 

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What will make you successful in this role?

• Administration and issuing of policies on Policy Center.
• Assist with general queries.
• Do confirmation of cover.
• Provide support to team members.
• General mandated payment requisitions.
• Liaise with brokers, claims, finance and other relevant parties to the underwriting process.
• Building a professional relationship with all stakeholders.

Qualification and Experience

• Matric/ Grade 12
• Fully Computer literate (MS Office)
• 1-year commercial underwriting experience
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Minimum of 2 years’ experience in short term insurance commercial lines and/or Heavy commercial vehicle
• FAIS Compliance (Personal Line / Commercial Lines) a preference

Knowledge and Skills

• Good written and verbal communication skills.
• Computer literate
• Technical and Analytical Skills
• Written and Verbal communication skills (English)

Personal Attributes

• Adaptable and responsive to change
• Client oriented
• Decisive and initiates action
• Performance under pressure (Resilience)
• Organised, structured and effective planner
• Problem solver
• Negotiation in getting agreement
• Analytical Skills 
• Living the values