Open Positions at The South African Revenue Service (SARS)

Job Purpose

• The Head of Governance and  Risk (GR) will lead the development and implementation of SARS’ GR strategy. This role is critical in ensuring that the enterprise operates within legal and regulatory frameworks, manages risks effectively, and maintains exemplary standards of governance.
• To develop, implement and position the GRC (Governance, Risk and Compliance) value chain, operating model and frameworks within the SARS enterprise strategy to support optimised performance, to ensure all statutory and legislative requirements and obligations are met, in order to position and enable horizontal alignment, implementation and adoption.

Education and Experience

Minimum Qualification & Experience Required

• A relevant Master’s or Honours degree is preferable with 8-12 years experience in Corporate Governance, Risk and Compliance (GRC) of which at least 5 years at senior management level.

ALTERNATIVE #

• A Bachelor's Degree may be considered, provided at least 10 years’ experience in GRC can be demonstrated and at least 5 years at senior management level.

Job Outputs:

Strategic focus

• The Head: Governance and Risk (GR) is responsible for overseeing SARS’ governance, risk management, and compliance functions.

Strategy development and implementation:

• Provide expert leadership and strategic direction regarding SARS' GRC framework including oversight of corporate compliance, governance, risk, policies and practices and ethical standards to assure integrity of the organisation's total operations.
• Align and integrate a comprehensive, holistic GRC strategy within the enterprise's overarching strategy and objectives. Develop a risk management strategy that encompasses global and local standards to ensure risks are managed, identified, mitigated, monitored and reported effectively. Develop and implement an enterprise-wide governance framework to ensure compliance with regulatory requirements, benchmarked standards / frameworks (both local and global) and industry related standards. Lead, develop and implement the Enterprise Information Security framework. Lead and oversee the governance management function within the Enterprise Risk Management department, ensuring alignment with the company's risk management framework.
• Develop a GRC functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders. Develop annual and longer-term resource plan as well as functional plans with clear measurable milestones and priorities and secure capacity to achieve objectives consistent with long term strategic plan.
• Ensure that appropriate control measures are introduced to address matters raised by the Auditor General during the external audit process.
• Responsible for quarterly reporting to the Audit and Risk Committee within the approved GRC reset model and framework.
• Use insights and  knowledge gained from high level reports to conduct abstract, conceptual and  comparative analysis to define and renew functional strategy aligned to SARS enterprise strategy and plans.
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate and higher purpose.
• Interpret internal and external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Proactively identify interconnected problems, model alternative solutions, develop and establish contingency plans aligned to the  enterprise, portfolios and divisional direction.
• Leadership: Lead and mentor the GRC team, fostering a culture of compliance and risk awareness throughout the organization.
• Communicate a meaningful strategic context that articulates GRC functional purpose in relation to the organisational mandate, vision, purpose and philosophy.

Process

• The successful candidate will play a pivotal role in managing governance, risk and compliance frameworks, ensuring robust, integrated GRC management across the enterprise, within business areas and across the regions.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Advise business on the governance framework and obligations, compliance strategies and existing and emerging risks to support strategic decision processes and critical issues response.
• Be involved in identifying and mitigating of real and/or potential risks in new technology driven processes and activities, in a context of limited precedence and exposure.
• Scan external environment, identify benchmarks and develop alternative operating plans or models to deliver competitive advantage.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to promote best practices in governance, risk management, and compliance.
• Act as the primary committee coordinator for enterprise-wide GRC committees, ensuring the documentation and facilitation of credible challenge at the committee level and facilitating effective portfolio and cluster GRC committee functioning.
• Be responsive to change in order to influence and effectively manage associated functional acceptance.
• Responsible for Risk Management:
• Identify, assess, and manage risks across the organization.
• Develop risk mitigation strategies and ensure effective risk controls are in place.
• Monitor and report on risk exposure and the effectiveness of risk management strategies.
• Manage the preparation and distribution of materials for risk management committees, ensuring timely, accurate, and comprehensive information for discussion and decision-making.
• Establish and maintain a policy management framework to ensure that risk policies are current, well-documented, and effectively communicated across the organization.
• Provide strategic leadership in documenting and escalating risk-related issues and challenges to senior leadership and relevant risk committees.

Responsible for Governance

• Governance: Develop and oversee the implementation of governance frameworks, policies, and procedures to ensure accountability and transparency.
• Collaborate with senior leaders across various business units and regions to ensure governance standards are upheld and concomitant risks are  addressed.
• Drive the development and maintenance of cross business and regions governance structures that support effective decision-making and oversight of key risk activities.
• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Facilitate the review and update of governance frameworks, charters, and mandates to ensure these are responsive to regulatory requirements and internal risk strategies.

Integration of Compliance:

• Ensure compliance with regulatory requirements related to governance, risk, and policy management.
• Ensure the organization complies with all relevant laws, regulations, and internal policies.
• Conduct regular compliance audits and assessments.
• Develop and implement compliance training programs for employees.

Reporting and Analysis:

• Prepare and present reports on governance, risk, and compliance activities.
• Analyse data to identify trends and areas for improvement.

People

• Provide leadership and direction by reinforcing the vision and focus for the GRC function.
• Inspires, motivates, leads and manages the team.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Create a positive organisational climate and culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Performance Management of staff for effective Employee Engagement and Performance Excellence
• Engagement with internal and external stakeholders to ensure effective management of interrelated and cross functional work.
• Promote continuous improvement and professional development within the team.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a detailed budget.
• Implement effective financial control and management in the different functional areas.
• Prepares Business Unit Resource plan.
• Accountable for the effective management of all financial and material resources within the Business Unit.
• Effective systems and platforms identification to ensure a seamless future fit EGRC function.
• Manage vendors’ and suppliers’ budget and service delivery aligned to contract requirements.

Governance

• Oversee the creation and maintenance of policies and procedures that promote effective governance within the GRC function.
• Lead  the design and implementation of SARS’ Governance Framework to enable effective delivery of its organisational policy objectives.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.
• Complies with all requirements of PFMA, relevant National Treasury, regulatory / legislative requirements and SARS policies and mandate.
• Ensure compliance with record management processes, destruction and storage of records aligned to legislation.

Client

• Define and influence service level agreements with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Build strong relationships with internal and relevant external stakeholders.
• Develop effective service level agreements with identified divisions and stakeholders to ensure delivery of measurable strategic objectives and customer satisfaction.

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Job Purpose

• To formulate and position Criminal Investigations value chain, operating model & frameworks in a broadly defined organisational strategy, by providing leadership in the formulation & implementation of strategies dealing with the investigation of serious tax & customs offences that may occur and resolve non-compliance in a manner most beneficial to SARS & the taxpayer population as a whole, in order to position & enable horizontal alignment, implementation & adoption.

Education and Experience

Minimum Qualification & Experience Required

• A relevant Master’s or Honours degree is preferable with 8-12 years’ experience in legal/litigation/prosecution and combination thereof, of which at least 5 years at senior management level 
• A Bachelor's Degree may be considered, provided experience of at least 10 years in legal/litigation/prosecution and combination thereof can be demonstrated AND at least 5  years at senior management level

Minimum Functional Requirements

• Senior level experience in law enforcement or investigative work that focused predominantly on areas related to the criminal investigative role, including forensic auditing, accounting and business practices.

Job Outputs:

Process

• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
• Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy.
• Develop annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Develop annual & long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives.
• Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders.
• Interpret internal & external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Proactively identify interconnected problems, model alternative solutions, develop & establish contingency plans aligned to the divisional direction.
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
• Provide periodic reports on performance against plan & progress on long-term initiatives & use to realign operating plan and objectives appropriately.
• Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
• Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Be responsive to change in order to influence and effectively manage associated functional acceptance.
• Ensure investigations on allegations or reports of intentional non-compliance in respect of legislation administered by SARS; transnational organised crime, smuggling, trade in prohibited goods relating to priority industries. 
• To develop policies and procedures related to customs & taxation matters of a criminal nature dealt with by the functional area: Criminal Investigations. Such should take into consideration all legislation administered by the Commissioner for SARS and in accordance with the Constitution and the Criminal Procedure Act.
• To develop policies and procedures related to customs & taxation matters of a criminal nature dealt with by the functional area: Criminal Investigations. Such should take into consideration all legislation administered by the Commissioner for SARS and in accordance with the Constitution and the Criminal Procedure Act.
• To manage variables according to the procedure developed for criminal investigations.
• Implements the annual Compliance Program and the Operational Plan for the defined themes.
• To deal with all operational issues with reference to criminal investigations effecting regional investigations and matters arising from the office of the Commissioner or any other ad hoc issues.
• Develop, manage and coordinate the implementation of strategies to support and enable SARS enforcement mandate.
• Determine and prove liabilities, facts in dispute and collection of admissible, quality evidence so as to instate the most appropriate punitive action provided by law, thereby ensuring or enhancing compliance and reducing non-compliance.
• Fulfil an auxiliary support service to the law enforcement community to reduce levels of crime (statutory obligations e.g. SAPS Act, POCA, Drugs Act and International obligations), and provide tactical support for high-risk operations campaigns.

Governance

• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration.

People

• Create a positive organisational climate & culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Performance Management of staff for effective Employee Engagement & Performance Excellence
• Engagement with internal and external stakeholders to ensure effective management of interdependencies
• Inspires, motivates, leads and manages the team.
• Monitors employee performance throughout the year via informal and formal methods.
• Invests time in professional development of the individual and team.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
• Implement effective financial control, management of costs and corporate governance in functional area.
• Prepares Business Unit Resource plan.
• Accountable for the effective management of all financial and material resources within the Business Unit.
• Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations.

Client

• Define and influence relationships and service level agreements made with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Build strong relationships with internal and relevant external stakeholders.
• Engagement with relevant stakeholders, intermediaries and representative bodies
• Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product, systems, or services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the interaction process.

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Job Purpose

• To develop, enhance and execute, a multi-year communications and marketing strategy to support the delivery of the SARS mandate. To formulate and integrate the Communications and Marketing value chains and operating model to deliver a best-in-class functional strategy that will synergise internal team strength and leverage key stakeholder relations.
• This role is pivotal in ensuring that the organisation’s marketing and communication efforts are cohesive, consistent, strategic, and effective. Collaborate with key internal departments to create effective campaigns aligned to the SARS strategy and business calendar. Foster internal understanding of how enterprise communications and marketing enable the SARS brand to build public trust. Responsible for reputation management. Lead internal communications to connect all employees to the organisation, keep them informed at all times and energize them to support the SARS mission, vision and higher purpose.  Lead external communications strategy implementation. This role interfaces and impacts every aspect of the SARS enterprise and encompasses a change agent capability.

Education and Experience

Minimum Qualification & Experience Required

• A Relevant Master’s or Honours degree is preferable with 8-12 years communications and marketing experience, of which at least 5 years at senior management level
• A Bachelor’s degree may be considered, provided experience in marketing and communications of at least 12 years can be demonstrated AND at least 5 years at a senior management level

Minimum Functional Requirements

• Senior level experience in Communication and/or Marketing management
• Strong written and verbal communication skills.
• Ability to build and maintain relationships with all stakeholders, both internal and external.
• Expertise in Public Speaking, Marketing, PR,  Crisis Management, Business Writing and Editorial Skills
• Proven leadership and team management skills.
• Analytical skills in terms of measuring e.g. campaign effectiveness, trends analysis, issues management.

Job Outputs:

Strategic focus

• Responsible for strategy development and implementation: Develop and implement strategic communication and marketing plans to promote SARS’ reputation within South Africa and globally.
• Interpret internal and external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Responsible for Public Relations: Manage the company's public image and reputation, handle crisis communication, and develop strategies to mitigate potential issues. Aligned to this, create, and implement an integrated issues management approach and establish additional touchpoints for interaction and feedback with key stakeholders through digital channels for example.
• Responsible for Digital and Social Media: Oversee digital communication strategies, including social media, website content, and online presence Develop an integrated social media strategy for SARS aligned to the enterprise strategy, grow enterprise platforms, develop content, and establish relationships with key social media partners. Implement a comprehensive digital communication strategy that enhances SARS’ organisational online presence.
• Responsible for internal and external communication: Ensure effective integration of internal and external communication.
• Collaborate with the Stakeholder Management divisions as well as Taxpayer and Trader Education division to deliver best-in-class education and information campaigns and engagement collateral.
• Oversee event management, language services and the graphic design studio.
• Partner with the Deputy Commissioners and their teams to support change and transformation aligned to business drivers.
• Collaborate with the SARS official spokesperson to ensure seamless media relations.
• Engagement with the Office of the Commissioner to ensure alignment and steer in terms of strategic delivery.
• Engage, inspire, and influence internal divisions to align to the SARS brand in order to enhance storytelling and build consistent and inspirational organisational narrative.
• Lead the development of the strategy for the SARS website, as well as its content development and the review and delivery process.

Process

• Function as the SARS Custodian of Policies and Standard Operating Procedures for the function by ensuring high quality output and effectiveness of the SARS operating model and practices.
• Create the context to continuously improve all functions and systems in line with national, regional, and international changes.
• Drive policy frameworks and objectives with internal divisions and managers to ensure integration between functions in pursuit of strategic goals.
• Develop annual and longer-term functional and resource plans to set clear measurable priorities and milestones as well as secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Communicate the SARS strategic context in relation to the organisational vision, purpose and mandate.
• Responsible for the conceptualisation, design, content, publication and timeous distribution of the SARS Annual Report, according to the requirements and guidelines for submission of the Report to Parliament for approval.
• Act as a brand ambassador for the organisation and a professional advisor to the organisation on all aspects of the organization's activities that impact reputation.
• Represent the organization at community activities to enhance SARS’ community profile.

Governance

• Responsible for effective governance of the SARS Communications and Marketing Division, to ensure the effective management and control of the Division according to SARS strategies, statutory and legislated requirements.
• Ensure compliance with record management processes, destruction and storage of records aligned to legislation.

People

• Provide leadership by articulating and reinforcing the vision or direction for the function.
• Inspires, motivates, leads and manages the team.
• Create a positive organisational climate and culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within the functional area in support of people management strategies.

Finance

• Implement effective financial control, management of costs and corporate governance in functional areas of responsibility.
• Prepare Business Unit Resource plan related to budget parameters.
• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a detailed budget and forecast process.
• Comply with all requirements of PFMA and relevant Treasury and SARS policies and regulations.
• Manage vendors’ and suppliers’ budget and service delivery aligned to contract requirements.

Client

• Define and influence relationships with internal and external stakeholders.
• Develop effective service level agreements with identified divisions and stakeholders to ensure delivery of measurable strategic objectives and customer satisfaction.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Adapt the communication strategy to all regions in accordance with the region’s communication specification or needs.
• Best-in-class event management for the enterprise.
• Manage agency and other external contracts and relations for optimum delivery (e.g. PR, Communications, Advertising agencies)

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Job Purpose

• To formulate the Large Business & International Taxpayers’ business model and its alignment with the overall SARS business model and strategy; contributing to strategy formulation and enabling the SARS mandate. This includes providing the overall leadership to translate SARS Vision and Strategic Intent into effective and efficient delivery of a Voluntary Compliance Programme within the defined segment that covers large and international businesses to ensure the collection of all tax revenues due, and appropriate enforcement when non-compliance is detected. Fundamental to the role is the ability to collaborate with clients to achieve voluntary compliance through superior and differentiated service.

Education and Experience

Minimum Qualification & Experience Required

• A relevant Master’s or Honours degree is preferable with 8-12 years’ experience  in financial services or professional or legal firm with experience in the financial services, of which at least 5 years at Senior Management level
• A Bachelor's Degree may be considered, provided experience of at least 10 years in financial services or professional or legal firm with experience in the financial services can be demonstrated AND, at least 5  years at Senior Management level

Minimum Functional Requirements

• Senior level experience from Banking or Finance with profit and loss accountabilities.
• Experience in dealing with highly complex financial environments

Job Outputs:

Process

• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
• Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
• Develop enterprise vision and strategy in line with Legislation, Government Policy, Mandate and Operating Model.
• Communicate a meaningful strategic context that articulates organisational purpose in relation to the organisational vision, purpose and philosophy.
• Evaluate and assess the impact of decisions on the long-term strategic objectives and integrity of the organisation.
• Take accountability for the development of an organisational strategy that clearly aligns to the mandate, vision and mission of the organisation.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Develop annual & longer-term enterprise plans, set clear priorities and measurable milestones for programs in line with the organisational strategic plan.
• Balance and integrate organisational resources, resolve competing requirements and allow for contingencies in support of strategic objectives.
• Influence national and regional industry trends and policies in alignment with long-term strategic objectives.
• Proactively identify mission critical problems, determine critical and long-term intent of the organisation and develop organisational strategies to direct the future.
• Translate and implement the annual Compliance Program into an annual Operational Plan for the defined segment.
• Tax base broadening to ensure all eligible taxpayers within the Large Business & International taxpayer Segment are registered.
• Accountable for effectively implementing the revenue management programme to ensure taxes are collected when due, specifically:

• Account for all taxes due from Intermediaries: Employers, Traders, including Provisional taxes, within the defined segment.
• Collection of additional taxes raised through compliance activities.
• Specific Revenue Programmes.
• Dispute Resolution and Debt Settlement within agreed parameters.

Governance

• Influence the creation of organisation wide reports that meet all statutory requirements.
• Strategically influence the development, adoption, implementation and adherence to governance, risk and compliance frameworks.
• Upholds practices of good governance within agreed legislation, policies and delegated authority.
• Ensures acceptable management of operational and strategic risks. 
• Complies with all Occupational Health and Safety Risks required.

People

• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
• Performance Management of staff for effective Employee Engagement & Performance Excellence.
• Engagement with internal and external stakeholders to ensure effective management of interdependencies.

Finance

• Ensure that the segment is adequately budgeted for through the development and implementation of a requisite budget.
• Strategically influence the implementation of effective financial control, management of costs and corporate governance in the org.
• Provide input into SARS Resource Plan & Enterprise Strategy.
• Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations. 
• Accountable for the prudent management of all financial and material resources within Large Business & International Segment.
• Prepares Large Business & International Segment Resource Plan.

Client

• Ensure strategic positioning of the segment to stakeholders from various local, regional, national public and private sector organisations.
• Strategically define and influence relationships with internal and external stakeholders.
• Engagement with relevant stakeholders, intermediaries and representative bodies.
• Taxpayer Relationship Management within the Large Business & International Taxpayer Segment.
• Engagement with and delivery of all taxpayer services within the Large Business & International

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Job Purpose

• To formulate and position Revenue Management’s value chain, operating model and frameworks in a broadly defined organisational strategy, by monitoring of international economic and trade trends, evaluate the likely impact on revenue collections, assess revenue risk and devise mitigating measures in line with all statutory requirements, on behalf of National Treasury, in order to position and enable horizontal alignment, implementation and adoption.

Education and Experience

Minimum Qualification & Experience Required

• A Relevant Master’s or Honours degree is preferable with 8-12 years financial services or accounting experience, of which at least 5 years at Senior Management level
• A Bachelor’s degree may be considered, provided experience in financial services or accounting of at least 10 years can be demonstrated AND at least 5 years at a Senior Management level

Job Outputs:

Process

• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
• Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy.
• Develop annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Develop annual & long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives.
• Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders.
• Interpret internal & external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Proactively identify interconnected problems, model alternative solutions, develop & establish contingency plans aligned to the divisional direction.
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
• Provide periodic reports on performance against plan & progress on long-term initiatives & use to realign operating plan and objectives appropriately.
• Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
• Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Be responsive to change in order to influence and effectively manage associated functional acceptance.
• Monitor international economic and trade trends and evaluate the likely impact on revenue collection, assessing revenue risk and devising measures to mitigate risk.
• Oversee accurate and complete tax and duty revenue accounting, reconciliation and reporting information to facilitate the integration of these numbers in the Public Accounts by the National Treasury.
• Provide periodic reports, variance analysis and commentaries to manage and coordinate revenue forecasting and analysis on performance against plan and progress.
• Monitor and analyse the country's fiscal status, position and predictions made, in order to implement remedial actions.
• Ensure implementation of corporate governance procedures, risk management and internal controls.

Governance

• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration

People

• Create a positive organisational climate & culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Performance Management of staff for effective Employee Engagement & Performance Excellence
• Engagement with internal and external stakeholders to ensure effective management of interdependencies
• Inspires, motivates, leads and manages the team.
• Monitors employee performance throughout the year via informal and formal methods.
• Invests time in professional development of the individual and team.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
• Implement effective financial control, management of costs and corporate governance in functional area.
• Prepares Business Unit Resource plan.
• Accountable for the effective management of all financial and material resources within the Business Unit.
• Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations

Client

• Define and influence relationships and service level agreements made with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Build strong relationships with internal and relevant external stakeholders.
• Engagement with relevant stakeholders, intermediaries and representative bodies
• Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product, systems, or services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the interaction process.
   

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Job Purpose

• To represent SARS during ADR process, to do presentations to the internal governance committees as well the drafting of legal agreements.  In addition, to provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by providing a full suite of services of the unit, prepare solutions to new precedents for consideration, and contribute to the resolution of complex issues facing the unit, to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• B. Law (LLB), an Admitted Attorney and 8-10 years' experience in a dispute resolution environment, of which 3-4 years ideally at operational specialist level.

Minimum Functional Requirements

• Senior Certificate (NQF 4), 15 Years disputed resolution environment and 15 years related experience.

Job Outputs:

Process

• Represent SARS during the ADR process.
• Adhere to timelines to complete disputes.
• Presentations to Internal Governance Committees.
• Drafting legal agreements.
• Be a member or chairperson in various governance committees.
• Identify tax and customs loopholes and potential risk and recommend legal interventions in an effort to close the tax gap.
• Finalise legal matters by identifying facts, accessing relevant sources, analysis, application, advice and implementation of the course of action.
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Legal advisory services.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders.