Open Positions at Wilderness

Detailed Responsibilities

• Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
• Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
• Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
• Keep updated with all WS and AP product updates, as well as technology updates
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:

• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• General destination knowledge on Southern or East Africa.
• Personal or educational travel experience advantageous.
• Excellent attention to detail.

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Detailed Responsibilities

• Liaise with Owned Brands’ managers regarding all staff travel needs and executives regarding their travel needs.
• Communicate continuously with suppliers and internal sales, the product team and operations support teams to build trust and excellent relationships.
• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates.
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Quote on bookings for all Owned Brands staff travel.
• Request and negotiate rates from suppliers.
• Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with Associated Product partners.
• Keep abreast with company policies, procedures and system updates.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous.