Open Roles at Intelligent Debt Management

Responsibilities:

• Analyze and evaluate existing or proposed systems and processes;
• Plan, install, configure, troubleshoot, maintain and upgrade of application systems;
• Prepare detailed documentation outlining systems capabilities and processes;
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems;
• Write and maintain system documentation;
• Document system problems and resolutions for knowledge management;
• Responsible for logging and tracking of errors/enhancements to Vendors;
• Analysis, escalation and follow up of technical incidents;
• Responsible for month end runs - This includes working extended hours at month end;
• Interacting extensively within departments;
• Focus on user experience to drive functional and technological changes;
• Support the system's in-house user-base, applying COBIT/ITIL best governance practices;
• Manage and maintain security of system at all levels business units, security roles, access etc.
• Work with the IT OPS and Development teams to optimize maintenance and administrative processes

Skills and experience required:

• Above average communication skills (written & verbal);
• Experience in a IT administrator or support role;
• Confident & enthusiastic with an ability to adapt to a changing environment;
• Leadership experience an advantage;
• 2+ years' experience in systems support and administration;
• Experience in application implementations, as well as application deployment and/or distributed system implementation;
• Experience in writing complex SQL queries.
• Familiarity with software development processes and or coding principles an advantage
• SQL database security and management advantageous

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Responsibilities: 

• Conduct unit, integration, load, and accessibility testing
• Be part of an agile team delivering high-quality software
• Participate in brainstorming sessions and develop design documentation
• analyzing users stories and/use cases/requirements for validity and feasibility
• execute all levels of testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Provide support and documentation
• Collaborate with Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Evaluate new technologies and remain current with emerging technologies and industry best practices

Requirements and qualifications:

• Proven experience as a Quality Assurance Tester or similar role
• Excels at problem solving/analysis
• Is able to learn new technologies quickly and easily
• Communicates effectively
• Effectively manages your time and competing deliverables
• Enjoys and excels at being part of a team and fostering teamwork
• Demonstrates initiative and drive to pursue and achieve goals
• Delivers exceptional customer service
• Excellent verbal skills
• Ability to prioritize requests and plan accordingly
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
• Working knowledge of test management software and SQL