Application & Systems Administrator (SysAdmin) at Intelligent Debt Management

Responsibilities:

• Analyze and evaluate existing or proposed systems and processes;
• Plan, install, configure, troubleshoot, maintain and upgrade of application systems;
• Prepare detailed documentation outlining systems capabilities and processes;
• Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems;
• Write and maintain system documentation;
• Document system problems and resolutions for knowledge management;
• Responsible for logging and tracking of errors/enhancements to Vendors;
• Analysis, escalation and follow up of technical incidents;
• Responsible for month end runs - This includes working extended hours at month end;
• Interacting extensively within departments;
• Focus on user experience to drive functional and technological changes;
• Support the system's in-house user-base, applying COBIT/ITIL best governance practices;
• Manage and maintain security of system at all levels business units, security roles, access etc.
• Work with the IT OPS and Development teams to optimize maintenance and administrative processes

Skills and experience required:

• Above average communication skills (written & verbal);
• Experience in a IT administrator or support role;
• Confident & enthusiastic with an ability to adapt to a changing environment;
• Leadership experience an advantage;
• 2+ years' experience in systems support and administration;
• Experience in application implementations, as well as application deployment and/or distributed system implementation;
• Experience in writing complex SQL queries.
• Familiarity with software development processes and or coding principles an advantage
• SQL database security and management advantageous