Open Roles at Lesaka Technologies

Role Overview

• We are looking for a FP& A Analyst CA(SA) to join the Group Finance team at a critical point in our finance transformation journey.
• The Group FP&A function currently supports 50+ entities across Southern Africa, managing budgeting, forecasting, consolidation, and reporting processes. A significant portion of this work is currently Excel-based and manually intensive, creating capacity pressure and increasing operational risk.
• Over the next 12 months, Lesaka will be transitioning to a new financial planning and reporting system. During this period, the FP&A function will carry a dual burden: maintaining existing manual processes while supporting the design and implementation of a more automated, scalable reporting environment.
• This role is therefore essential to ensure continuity, accuracy, and efficiency during this transition, while also helping shape the future FP&A operating model.

Why this role exists

This position has been created to:

• Support budgeting and forecasting across multiple Group entities
• Reduce reliance on manual Excel-based processes
• Strengthen data accuracy, validation, and reporting turnaround times
• Support the implementation of a new FP&A and reporting system
• Reduce key-person dependency and operational risk within FP&A
• Enable a more automated, scalable Group reporting environment

Key Responsibilities

Budgeting & Forecasting

• Support annual budgeting and quarterly forecasting cycles across Group entities
• Distribute templates, instructions, and timelines to business units
• Review, challenge, and validate submissions from multiple entities
• Consolidate inputs into Group-level budgets and forecasts
• Perform variance analysis (Actual vs Budget vs Forecast vs Prior Year)

Management Reporting

• Assist in preparing monthly management reporting packs across segments
• Maintain and update reporting dashboards and financial packs
• Analyse financial performance and provide meaningful commentary
• Track key financial metrics and drivers across the Group

Data Management & Process Improvement

• Maintain and enhance budgeting and reporting models and templates
• Automate manual processes using Excel (Power Query, Macros, advanced formulas)
• Improve data collation, consolidation, and validation processes
• Support integrity and consistency of financial models across entities

System Implementation Support

• Support the rollout of the new FP&A / reporting system
• Assist with data mapping, testing, and validation activities
• Contribute to defining budgeting and forecasting templates within the new system
• Provide support to business units during transition and adoption

Ad-Hoc Analysis & Decision Support

• Build financial models and scenario analyses
• Support business case development and investment analysis
• Conduct cost and profitability analysis across divisions
• Perform detailed variance investigations and insights generation

Minimum Requirements

• Qualified CA(SA)

1–3 years post-articles experience in:

• Management accounting, FP&A, financial analysis, or business analytics
• Advanced Excel skills (formulas, pivot tables, modelling, data handling)
• Strong analytical and problem-solving ability
• Ability to work with large datasets across multiple entities
• High attention to detail and accuracy under pressure

Advantageous Experience

• Exposure to FP&A, budgeting, forecasting, or group reporting environments
• Experience in multi-entity or group structures
• Exposure to financial systems implementation or transformation projects
• Power BI or similar reporting tools
• SQL or data querying experience (advantageous)
• Experience with Excel automation (VBA / Macros / Power Query)

Key Competencies

• Strong analytical thinking and numerical capability
• Process improvement and automation mindset
• Comfortable working in structured, deadline-driven environments
• Strong communication skills across multiple stakeholders and business units
• Ability to work independently while managing multiple deliverables
• High levels of accuracy, accountability, and organisation
• Commercial awareness of business performance drivers

What success looks like in this role

• Accurate and timely budgeting and forecasting across all entities
• Improved efficiency through automation of manual FP&A processes
• Reduced reporting turnaround times and improved data integrity
• Strong support for system implementation and transition success
• Clear, insightful financial reporting that supports decision-making
• A more scalable and controlled FP&A operating environment

Closing Date 07 May 2026

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About the Role

• We are looking for a polished, service-driven Concierge / Front-of-House professional to be the face of our 7 Parks office. This role is critical in shaping first impressions and delivering a seamless, high-quality experience for all visitors, partners, and internal stakeholders.
• You will operate at the intersection of hospitality, coordination, and workplace experience—ensuring that every interaction reflects professionalism, efficiency, and the One Lesaka standard.

Key Responsibilities

• Welcome and assist all visitors, ensuring a warm and professional first impression
• Manage client meet-and-greet, directing guests efficiently and confidently
• Coordinate building access and parking requests, including confirmations and follow-ups
• Manage a centralised concierge inbox for access, bookings, and general enquiries
• Coordinate meeting room bookings and ensure spaces are prepared ahead of engagements
• Liaise with internal stakeholders to manage visitor arrivals and requirements
• Handle incoming calls related to access, bookings, and general queries
• Ensure tea/coffee stations are maintained and coordinate catering where required
• Support meeting and event setup in collaboration with internal teams
• Maintain high standards of organisation, presentation, and service delivery aligned to the One Lesaka experience

What We’re Looking For

• Proven experience in a concierge, front-of-house, hospitality, or reception role
• Strong interpersonal and communication skills, with the ability to engage across all levels
• Professional presence and a customer-centric mindset
• High attention to detail with strong coordination and organisational ability
• Comfortable operating in a fast-paced, high-touch environment

Key Attributes

• Warm, engaging, and service-oriented
• Proactive and solution-focused
• Highly organised and reliable
• Able to manage multiple priorities while maintaining composure and professionalism

Closing Date 01 May 2026

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Role Overview

• The Customer Support Administrator is responsible for coordinating the resolution of customer-service tickets. This role involves managing enquiries, coordinating with internal and external teams, maintaining records, and resolving customer issues/queries in a timely and professional manner.

Key Responsibilities include, but are not limited to:

• Promptly and professionally respond to customer enquiries via email, or telephone.
• Always ensure that the client queries are resolved within the specified service level.
• Constantly look for opportunities to improve our efficiency and effectiveness and propose changes to your supervisor.
• Build rapport with the customers that you support to aide in our customer retention strategy.
• Keep abreast of any new products or solutions within the EasyPay environment as well as changes to existing services so that you are able to respond appropriately to tickets.
• Take ownership of deliverables expected from you by making sure that they are delivered on or ahead of time, without the need to be reminded.
• Ensure that all logged tickets that fall within your allocated services/customers are assigned to you for action, within the specified SLA.
• Take ownership of tickets assigned to you by ensuring that you follow-up with any internal/external party that needs to provide feedback.
• Action of new store activations + deactivations and log change requests. Follow up that the store loads have been completed.
• Monitor and assign tickets logged by customers and ensure that timeous response is provided by constantly following up with the relevant internal or external resources.
• Attend weekly/monthly client meetings with the relevant CRM.
• Assimilate customer feedback and communicate it to the relevant teams for process improvement.
• Identify trends in customer tickets or complaints and escalate for root cause analysis.
• Be open to changes in tools for efficiency improvement.
• Maintain up-to-date Standard Operating Procedures (SOPs) related to the customers that you serve for the services that you support.
• Add relevant content to the team’s Frequently Asked Questions (FAQ) page on Confluence.
• Assist in onboarding and training new customer support team members relative to the customers and services that you support.
• Be prepared to back-up colleagues who are on planned or unplanned leave.

In order to be considered for the position, the following requirements must be met:

• Grade 12.
• Client service/helpdesk experience.
• Previous experience in the payment services industry would be advantageous.

Technical Competencies

• Computer literacy, Outlook and Excel.

Work Behaviours and Attitudes

• Customer-focused.
• High attention to detail.
• Results driven.
• Good organisational skills.
• Be able to multitask.
• Good time management and attendance.
• Ability to work under pressure and meet deadlines.
• Good communication skills to foster team collaboration and interpersonal relationships

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Role Purpose

• The Learning Content Developer is responsible for designing and developing engaging, high-quality learning content to support employee development across the business.

This includes creating content for:

• eLearning (via LMS – Thrive)
• Classroom-based training
• Induction programmes
• Product training
• Customer service and leadership development
• The role combines instructional design, digital content creation, and basic multimedia development, working closely with subject matter experts (SMEs) and stakeholders to translate business needs into effective learning solutions.

Key Responsibilities

Instructional Design & Content Development

• Design and develop structured learning content aligned to business needs
• Apply instructional design principles to create engaging and effective learning experiences
• Convert business/process information into learner-friendly content
• Develop both new content and enhance existing material

eLearning Development

Develop interactive eLearning modules using tools such as:

• Articulate 360
• Other authoring tools
• Create assessments (quizzes, knowledge checks, scenarios)
• Ensure content is optimised for deployment on the LMS (Thrive)

Classroom & Blended Learning Materials

Develop:

• Facilitator guides
• Learner manuals
• Slide decks
• Quick reference guides
• Online learning materials in SCORM/AICC or similar formats
• Ensure consistency across all learning materials

Multimedia & Visual Design

• Create engaging visual and multimedia content, including:
• Screen recordings
• Voiceovers
• Basic animations
• Visual assets (using tools such as Adobe suite)
• Ensure content is visually appealing and aligned to brand standards

Stakeholder & SME Engagement

• Work directly with SMEs across the business to gather content requirements
• Translate technical or complex information into clear learning material
• Engage with senior stakeholders where required

Learning Path & LMS Support

• Structure and organise learning pathways within the LMS (Thrive)
• Support the creation of structured learning journeys
• Ensure content is correctly uploaded, tested, and maintained

Compliance & Regulatory Training

• Develop content aligned to regulatory and compliance requirements
• Ensure accuracy and consistency of compliance-related training
• Support updates in line with regulatory changes

Quality Assurance & Continuous Improvement

• Review and update content based on feedback and performance data
• Ensure accuracy, consistency, and quality across all learning materials
• Maintain version control and documentation

Vendor & Project Support

• Support coordination of external vendors/contractors where required
• Review externally developed content to ensure quality and alignment
• Assist in managing content development timelines

Key Deliverables

• ±2 learning interventions per month (eLearning or blended)
• High-quality, engaging learning content across formats
• Structured learning pathways on LMS
• Assessment tools and learning evaluations
• Update and maintain training content library

Minimum Requirements

Qualifications

• Diploma or Degree in:
• Learning & Development / HR
• Instructional Design

Education

• Multimedia / Graphic Design Or related field

Experience

• 2 years experience in:
• Content development
• Instructional design
• eLearning development

Technical Skills

Familiarity with:

• Articulate 360
• LMS platforms
• Microsoft PowerPoint
• Adobe tools (Captivate, Photoshop, Illustrator, Premiere Pro – advantageous)
• Video editing and multimedia creation skills

Key Competencies

• Strong written and verbal communication
• Attention to detail
• Creativity and design thinking
• Ability to simplify complex information
• Stakeholder engagement skills
• Planning and organisation
• Willingness to learn and adapt

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Role Overview

• We are hiring a Principal Engineer to lead the evolution of our platform across infrastructure, data, backend, and frontend systems. This is a senior, hands-on role focused on solving complex technical challenges while shaping long-term architecture and engineering direction.

Key Responsibilities

• Define and drive system architecture across frontend, backend, data, and infrastructure
• Make high-impact technical decisions with long-term scalability in mind
• Contribute hands-on across the stack when needed (backend, frontend, data, infrastructure)
• Design and maintain cloud infrastructure and deployment systems
• Architect data models and pipelines that support both product and analytics
• Improve reliability, observability, and developer experience
• Mentor engineers and raise the technical bar across teams
• Partner with leadership on technical strategy and execution

Experience

• 10+ years of hands-on software engineering experience
• Proven experience designing, building, and scaling complex, production systems
• Demonstrated experience working across backend, frontend, data, and infrastructure domains

Key Competencies

• Strong backend engineering experience (APIs, distributed systems, service design)
• Solid frontend engineering experience with modern frameworks (e.g., React) and performance optimization
• Proven experience designing and operating data systems (data modeling, pipelines, storage)
• Deep experience with cloud infrastructure, CI/CD systems, and observability tooling

Technical Ability

• Strong technical judgment and ability to make high-quality tradeoffs
• Track record of influencing technical direction and mentoring engineers
• Clear and effective communication across technical and non-technical stakeholders

Leadership

• Strong technical judgment and ability to make high-quality tradeoffs
• Track record of influencing technical direction and mentoring engineers
• Clear and effective communication across technical and non-technical stakeholders

Nice to Have

• Experience in high-growth or scaling environments
• Experience building internal platforms or developer tooling
• Experience balancing product delivery with platform/infrastructure investment