Open Vacancies at Postbank (SOC) Ltd

Job Responsibilities

• Configure and maintain SAP HCM modules: PA (Personnel Administration), OM (Organisational Management), TM (Time Management), PY (Payroll), ESS/MSS (Employee/Manager Self-Service), and others as required.
• Deal with the technical aspects of SAP HCM, such as system integration and custom development
• Provide day-to-day support to HR users and resolve system-related queries or incidents.
• Payroll administration.
• Work with ABAP developers on enhancements, reports, or interfaces (where applicable)
• Assist in SAP upgrades, enhancement pack implementations, and patch testing.
• Assist with cutover planning and execution

Qualifications, Knowledge, and Experience 

Qualification:

• Bachelor's degree in IT, Human Resource or related field.
• SAP HCM certification

Experience:

• +5 years’ experience in SAP HR/HCM function module
• Talent skills such and PM, LSO, Compensation and Recruiting would be a plus

go to method of application »

Job Responsibilities

• Understanding Business Requirements: Analysing business needs and translating them into functional and technical requirements for SAP FICO.
• SAP FICO Implementation and Configuration: Configuring and customising the SAP FICO system to meet specific business needs, including setting up financial accounting and controlling processes.
• Process Analysis and Improvement: Identifying areas for improvement in financial processes and recommending solutions within the SAP FICO framework.
• Testing and Support: Conducting thorough testing of SAP FICO configurations and providing ongoing support to end-users.
• Training: Providing training to end-users on SAP FICO functionalities and best practices.
• Documentation: Maintaining detailed documentation of configurations, procedures, and customisations.
• Project Management: Managing SAP FICO projects, including planning, execution, and monitoring.
• Collaboration: Working with cross-functional teams, business stakeholders, and other IT professionals.
• Troubleshooting: Identifying and resolving technical issues within the SAP FICO system.
• Data Migration: Assisting with data migration projects related to SAP FICO.
• Customization and Configuration: Customising and configuring the SAP FICO system to meet specific business requirements.
• Functional and Technical Design: Develop functional and technical design specifications for customisations and enhancements.
• Test Strategy and Execution: Develop test strategies, test plans, and test scripts and perform functional testing execution after development completion.
• Integration Skills: Ensure seamless integration of SAP FICO with other SAP modules and external systems.
• Financial Accounting Knowledge: Possess a strong understanding of financial accounting principles and practices.
• Controlling Knowledge: Possess a strong understanding of controlling principles and practices.
• Blueprint Preparation: Prepare blueprints for implementing projects.
• Validation of Reports and Customisations: Validate report requirements and changes in customising.

Qualifications, Knowledge, and Experience

Qualification:

• Bachelor's degree in IT, Accounting, Finance or related field.
• SAP ECC Certification (SAP FI/CO).
• SAP S/4HANA Certification - Preferred (SAP FINANCE).

Experience:

• +5 years’ experience as SAP FI/CO specialist
• Experience working in the banking industry or consulting will be advantageous
• Functional experience in S/4HANA and SAP Strategy Management
• Experience in supporting SAP ECC and S/4HANA.

go to method of application »

Job Responsibilities

• Develop, test, and implement ABAP programs and enhancements to meet business needs.
• Work closely with project managers, business analysts, and end-users to understand and evaluate SAP functional requirements.
• Troubleshoot and resolve complex technical issues, optimise existing ABAP code, and ensure compliance with coding standards.
• Create and maintain technical documentation for ABAP applications.
• Plan and execute unit testing, integration testing, and system testing to ensure the quality of the developed solutions.
• Participate in all phases of the software development lifecycle, including requirements gathering, technical design, coding, testing, deployment, and support.
• Establish plans, strategies, and templates for data migration.
• Establish integration points between different SAP modules.
• Working with cross-functional teams, business stakeholders, and other IT professionals.
• Customising and configuring the system to meet specific business requirements.
   

Qualifications, Knowledge, and Experience

Qualification:

• Bachelor's degree in IT or related field.
• SAP ECC Certification (Certified Development Associate - ABAP with SAP NetWeaver (for ECC).
• SAP S/4HANA Certification - (Certified Development Associate - ABAP for SAP S/4HANA). 

Experience:

• +5 years’ experience in SAP ABAP development.
• Experience working in the banking industry or consulting will be advantageous
• Experience in supporting SAP ECC and S/4HANA.
• Experience with other SAP technologies, such as Business Objects

go to method of application »

Purpose of the Job

• Manage the performance of a team of Inbound call centre agents Job Responsibilities
• Drive performance of a team of call centre agents ensuring adherence to key performance areas and contractual KPI’s
• Plan and organise the call centre work schedules
• Ensure remedial and disciplinary actions are taken where needed and in line with policies
• Effective resource planning ensuring appropriate and adequate staffing for call centre operations
• Ensure all processes and operational workflows support and drive good customer experience
• Coach, develop and lead team to deliver high quality service to customers by ensuring best practices and methodologies are adhered to
• Handle all escalations and ensure customer complaints are closed within SLA’s
• Utilise tools and telephony to highlight gaps in processes and suggest enhanced efficiencies 

Minimum Requirements

Qualifications and Experience

• Matric
• Diploma (NQF 6) and/or relevant degree in Call Centre, Operations or Business Administration
• 2-3 years call centre experience as a team leader or supervisor
• Experience in any financial services company. Banking experience preferred

Knowledge and understanding of:

• Call centre performance areas and methodologies