Openings at IDC

Job Description

• Provides 1st and 2nd level IT support across the organisation by applying a Customer First culture.
• To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs
• Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service desk technicians and customers.
• Coordinating all audio-visual events internally and externally which include being responsible for the setting up, operating, and coordinating of audio-visual requirements at such event/s
• Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions
• To provide live streaming for events and the post-production of these events, cutting and edit of videos from different video sources, recording meetings and presentations with video cameras, maintenance, and repair of equipment used to enhance live events, such as microphones, lighting, and sound mixing equipment and, video recorders.
• Provide assistance to the Senior IT Service Desk Technician and ensures the service delivery is upheld in their absence.
• Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.

Qualification and Experience

QUALIFICATIONS

• BSc/BA in IT/Computer Science/ Information Technology or Computer Science/ IT Engineering.
• Microsoft certifications will be beneficial.

KNOWLEDGE AND EXPERIENCE 

• Minimum of 5 to 8 years’ experience in an IT Service Desk environment that runs Microsoft Software and Applications.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Must have reasonable experience in communication, audio visual conferencing systems.
  Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Must be knowledgeable about Service Desk systems and IT tools
• Customer-oriented and cool-tempered
• Experienced in operational characteristics and techniques used in, live sound 
  equipment, and live stream and A/V programs.
• Proven ability to use digital/ analog audio mixing software for video and sound 
  editing and various digital signage solutions
• Experience with live streaming technologies: eg:- OBS Studios, Restream, Zoom, or MS Teams is advantageous

Roles and Responsibilities

• Provides 1st and 2nd level support to customers via the IT Service Help Desk including Audio Visual requirements.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Run A/V, Live stream equipment using multiple Media Source
• Provide input into reviewing and development of policies, for approval by Manager, based on collection of knowledge and processes.
• Plan, organize, and implement the maintenance and operation of performance-related equipment at the various venues, including lights and lighting consoles, sound equipment, video projector, cameras, microphones, Digital Audio Processors, speakers, special effects equipment, rigging system, IT equipment, Livestreaming and other
• Operate as a back up to the Senior Service Desk Technician with the administration of user identity: rest password, account expiry, group access, name change
• Manage suppliers on assigned projects from obtaining a quote to production readiness. Manage Audio Visual assets and maintain accurate records
• Assist with the collection of information required for the preparation of all endpoint IT equipment insurance claims.
• Support the Senior Service Desk technician in providing exceptional client service to all IDC recipients of mobile telephonic (cellular phones) hardware facilities during high workloads and in their absence.
• Install, assess, troubleshoot, maintain, and upgrade computers, and all other endpoint devices such as cell phones and equipment of different types, including copiers, printers, and scanners, of all users so that they perform optimally.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Receive and record tickets raised by users through emails, telephones, or in-person, as the single point-of-contact and priorities according to severity.
• Create appropriate support documentation on resolution of logs in a bid to help all users quickly by troubleshooting the problems.
• Determine the best solution, research if required, based on the issue and details provided by customers.
• Recognise when process is deviating from acceptable standards and implement routine solutions to return to the required procedures and standards
• Walk the customer through the problem-solving process
• Consistently demonstrate a positive and professional attitude and collaborate with peer groups to obtain cooperation.
• Direct unresolved issues to the next level of support within the relevant IT Teams but keep ownership. 
• Provide accurate information on IT products, services, and assets.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and recommend possible improvements on procedures.
• Relay feedback or recommendations by customers to the appropriate internal team and follow up throughout the whole process
• Collaborate with IDC employees to develop and understand their AV requirements, which focuses on improving the productivity within Unified Communications.
• Planning, designing, and implementing Multimedia Audio Video (AV), Video 
  Teleconferencing (VTC), boardroom VoIP conferencing, and Video Display Systems (VDS), ranging from simple (Monitors) to complex (Video Walls). Work directly with the IDC vendors, contractors, and others throughout the design development and delivery process.
• Responsible for Defining System Requirements (Needs analysis).

Roles and Responsibilities (cont.)

•  Provide training and resources for users on the operation of AV systems throughout IDC.
• Perform regional office installations/troubleshooting, engineering, and configuration support as needed.
• Develop (simple to complex) audio-visual system diagrams and schematic drawings.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Identify and suggest possible improvements to procedures.
• Provide input and in working with team members or management on new ideas for improvement or business growth.
• Logging Service desk/ AV Calls on Swift system.
• Oversee the work done by AV vendors on installations and problem resolution.
• Provide guidance on best practices, innovative solutions, and process improvements relating to all AV equipment within the organization.
• Work closely with Conference Services Facilities to support the AV requirements
• Train end-users and draft user guides on how to operate Huddle Rooms Audio Visuals and Video Conference equipment
• Setup of mobile AV Equipment, PA System, and Conference delegation system.
• Utilize proper safety practices and procedures in line with A/V equipment, and ensure all people understand safety.
• Maintain a variety of files and records of equipment and manuals in conjunction with the Technology department.
• Ensure that sufficient spares are stocked to maintain or replace equipment for which responsibility is held, including consumables.
• Assist IDC`s stakeholder Sponsorship Manager & Corporate Affairs in-house with live events such as Auditorium conferences, and "VIP" presentations. utilizing in-house audio and video equipment microphone and speaker systems, projection, and video monitoring, provide all A/V-related functions for in-house events.
• Complete service calls by analyzing requirements, placing the relevant orders for parts, completing installations, and performing acceptance tests.
• Ensure that all service documents and installation actions are completed by submitting forms, reports, logs, and records.
• Adhere to preventative maintenance schedules
• Participate and assist in the planning and execution of all projects related to audio visual services.
• Effective teamwork, self-management, and alignment with company values

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Qualification and Experience

Qualifications:

• CA (SA) or BCom Accounting with post graduate degree e.g. BCompt (Honours)
• BEng / BSc or similar qualification with Honours / post-graduate degree.
• Post-graduate qualification such as MBA/MBL will be added advantage.
• Project Management Professional qualification (PMP) will be added advantage.

Knowledge and Experience:

• The candidate should have at least 8-10 years of relevant experience in post investment monitoring / portfolio management or evidencing experience in managing key aspects of Business Partner relationships by considering risks, mitigants and protecting financial interests.
• Experience and knowledge in the portfolio management, restructurings, Due Diligence, draw downs and exit processes.
• Accounting / relevant IFRS9, financial modelling and analysis experience will be an added advantage.
• Experience in assessing the economic viability of businesses and/or projects
• Sound experience in a financial environment is essential
• Skills in respect of the analysis and interpretation of financial statements
• Sound knowledge of business and the diversity of risks that may affect businesses
• Good understanding of different types of security
• Understanding of Economic trends would be an advantage

Roles and Responsibilities

• Post investment and portfolio monitoring and management of allocated portfolio of complex, technical and/or high value Business Partners.
• Ensure proper handover of Business Partners from the respective SBU is completed and all key priority and risk arears are discussed during the handover meetings.
• Periodically conduct impairment reviews and timeously prepare Business Partner credit quality assessment reports in accordance with the approved IDC guidelines and policies on allocated portfolio
• Conduct client visits and regular Business Partner reviews, which includes; undertaking reviews, application of funds review where applicable and AFS analysis, covenant reviews and assigning of risk rating to Business Partners where applicable.
• Schedule performance monitoring feedback sessions with investee companies on a regular basis.
• Identify Business Partners, where performance is not at the required level and develop a framework to ensure regular client visits occur and a diagnostics analysis is conducted to identify areas requiring improvement and specialized assistance and interventions.
• Work closely with large Business Partners in identifying areas for growth and value creation and monitoring the implementation of the value creation strategy of the investee companies.
• Collate and analyse Business Partner performance data to develop a high-level Value Creation Plan, assess Business Partner performance relative to Value Creation Plan and identify when additional support is required.
• Ensure that monitoring and counselling services are provided on Value Creation levers in accordance with the Value Creation Plans and that Business Partners meet the contractual and underwriting obligations.
• Identify strategic data to be collected from Business Partners to actively monitor and evaluate the implementation of such strategic initiatives.
• To provide continuous technical guidance to fellow team members in all key areas of their responsibilities.
• Prepare and present credit submissions (amendments, condonations, restructurings etc.) to the relevant credit committees.
• To ensure that all necessary amendments and approvals required during the life span of the Business Partner are timeously and adequately executed and ensuring that the Business Partners meets contractual obligations and follows up if Business Partners are in breach.
• To ensure that all exit processes and other calculations on allocated portfolio of Business Partners are properly executed, working closely with e.g. Corporate Treasury and Financial Management Depts and other support departments.
• To monitor and timeously report on undrawn facilities on the allocated portfolio of Business Partners (where applicable), including the collection of data that is to be captured by the back office.
• To promptly monitor all payments due to IDC including interest, capital, dividends, fees etc. on allocated portfolio of Business Partners.

Roles and Responsibilities (cont.)

• Work closely with the Legal and Technical teams to ensure timeous registration of tangible collateral and other securities.
• To analyse financial information from allocated large Business Partners on a regular basis and assess the need for initiating interventions based on the analysis.
• To work closely with the Boards and Management teams of the investee companies to ensure that the Business Partners under management are profitable.
• Work closely with other members of the IDC team to ensure that the investee companies under management achieve their stated targets and forecasts.
• Prepare portfolio reports as and when required on the portfolio under management, and present to all relevant portfolio risk management committees.
• Assist the Manager in other duties related to the department.
• Required to travel extensively as and when required.

go to method of application »

Qualification and Experience

Qualifications:

• CA (SA) or BCom Accounting with post graduate degree e.g. BCompt (Honours)
• BEng / BSc or similar qualification with Honours / post-graduate degree
• Post-graduate qualification such as MBA/MBL will be added advantage.
• Project Management Professional qualification (PMP).

Knowledge and Experience:

• The candidate should have at least 8-10 years of relevant experience in post investment monitoring / portfolio management or evidencing experience in managing key aspects of business partner relationships by considering risks, mitigants and protecting financial interests.
• Experience and knowledge in the portfolio management, restructurings, Due Diligence, draw downs and exit processes
• Accounting / relevant IFRS9, financial modelling and analysis experience will be an added advantage
• Experience in assessing the economic viability of businesses and/or projects
• Sound experience in a financial environment is essential
• Skills in respect of the analysis and interpretation of financial statements
• Sound knowledge of business and the diversity of risks that may affect businesses
• Good understanding of different types of security
• Understanding of Economic trends would be an advantage
• Project management experience will be an advantage.
• Knowledge and/or understanding of BP strategic diagnostics would be an advantage
• Knowledge and experience on how to help BP’s execute value levers

Roles and Responsibilities

• Post investment and portfolio monitoring and management of allocated portfolio of complex, technical and/or high value business partners classified under the Small Debt Segment
• Ensure proper handover of Business Partners from the respective SBU is completed and all key priority and risk arears are discussed during the handover meetings.
• Periodically conduct impairment reviews and timeously prepare Business Partner credit quality assessment reports in accordance with the approved IDC guidelines and policies on allocated portfolio
• Conduct client visits and regular Business Partner reviews, which includes undertaking reviews, application funds reviews where applicable and AFS analysis, covenant reviews and assigning of risk rating to Business Partners where applicable
• Schedule performance monitoring feedback sessions with investee companies on a regular basis.
• Identify Business Partners, where performance is not at the required level and develop a framework to ensure regular client visits occur and a diagnostics analysis is conducted to identify areas requiring improvement and specialized assistance and intervention.
• Ensure that monitoring and counselling services are provided on Value Creation levers in accordance with the Value Creation Plans and that Business Partners meet the contractual and underwriting obligations.
• Collate and analyse business partner performance data to develop a high-level Value Creation Plan, assess business partner performance relative to value creation plan and identify when additional support is required
• Identify strategic data to be collected from Business Partners to actively monitor and evaluate the implementation of such strategic initiatives.
• To provide continuous technical guidance to fellow team members in all key areas of their responsibilities.
• Prepare and present credit submissions (amendments, condonations, restructurings etc.) to the relevant credit committees.
• To ensure that all necessary amendments and approvals required during the life span of the Business Partner are timeously and adequately executed and ensuring that the BP meets contractual obligations and follows up if Business Partners are in breach
• Assist the Manager in other duties related to the departmen to ensure that all exit processes and other calculations on allocated portfolio of business partners are properly executed, working closely with e.g Corporate Treasury and Financial Management Depts and other support departments.
• To monitor and timeously report on undrawn facilities on the allocated portfolio of business partners (where applicable), including the collection of data that is to be captured by the back office
• To promptly monitor all payments due to IDC including interest, capital, dividends, fees etc. on allocated portfolio of business partners.
• To analyse financial information from allocated large Business Partners on a regular basis and assess the need for initiating intervention based on the analysis.
• Working closely with large business partners in identify areas for growth and value creation and monitoring the implementation of the value creation strategy of the investee companies.
• To work closely with the Boards and Management teams of the investee companies to ensure that the Business Partners under management are profitable.
• Work closely with other members of the IDC team to ensure that the investee companies under management achieve their stated targets and forecasts.
• Prepare portfolio reports as and when required on the portfolio under management and present to all relevant portfolio risk management committees.
• Required to travel extensively as and when required.

go to method of application »

Qualification and Experience

Qualification 

• Secretarial Diploma or relevant Certificate in Administration

Experience 

• 2 to 5 years proven Secretarial and Administration experience.

The following computer skills and knowledge of office software packages are essential:

• MS Word; PowerPoint; Excel; Outlook
• Knowledge of SAP will be an added advantage

Roles and Responsibilities

Financial / Shareholder Returns

• Process the department’s expenditure and / or invoices

Internal / Operational Processes

• Provide secretarial support and general administrative function to the Head and team members, including transactions pipeline administration (SAP based)
• Receive, direct and relay telephone messages and follow up with team members to ensure that it has been actioned
• Provide general administration work including typing, reports, presentation slides, scheduling appointments and collating minutes
• Arrange and manage meetings or events and supporting logistics
• Assist in minutes taking and delivery of finalised document
• Manage the Head’s diary
• Maintain the general filing system and file all correspondence, as well as maintaining electronic filing on Docupedia and the SharePoint
• Making travel arrangements and processing claims for the Head and team members (as required)
• Facilitate maintenance of office equipment
• Requisition of stationery
• Facilitate the on boarding of new staff members joining the team
• Maintain an updated contact list for the department
• Provide administrative support in order to optimize workflow procedures in the office.

Customer Focus & Stakeholder Management

• Provide professional secretarial support
• Provide an efficient customer service to both internal and external customers
  Learning, Leadership & People Growth
• Manage own development to enhance own competencies
• Participate in knowledge sharing in the team