Responsibilities
External Communications and Content Management
- Identify storylines and PR opportunities to grow and enhance MTN’s reputation.
- Support the team with external communication activities, manage all media relations for allocated area
- Track, monitor and evaluate communications activities and accomplishments, collaborating cross-functionally with social and online.
- Support the Senior Manager to coordinate the agencies on the External Communication Strategy.
- Provide content for MTN across the Business Units
- Identify key issues and conceptualize content that is appropriate for the both internal and external stakeholder to positively position the MTN Brand
- Support MTN Group publicity campaign and determine the appropriate platform which will give MTN positive publicity and PR mileage.
- Support the different communication mediums and tailor content for use on the various mediums, including portal websites, media platforms and social media, presentations, speeches.
- Proactively generate, write, proof-read and edit content to be placed on all MTN communication channels
- Provide writing services to all internal business units, in particular Corporate Affairs, Human Resources, MTN Business, Network and Technology, Commercial Operations, Corporate Services etc
- Assist and support subject matter experts in writing their own content.
- Communicate with multiple stakeholders on content and stories aimed at telling the MTN Story
- Provide editorial contribution and distribution of memo’s, circulars from the offices of the Executives.
Continuous Improvement
- Keep abreast of international best practice, technologies and industry trends.
- Keep up to date with new products and services and their impact on MTN.
- Understand and take cognisance of emerging markets and plan accordingly.
Budget Management Support
- Support the Senior Manager with forecast planning and craft procurement documents such as EPA, Memos etc
- Support in managing and optimising the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets
Qualifications
Education:
- Minimum of 3 years Communication, Public Relations, Media Relations or related degree
- Postgraduate degree would be advantageous
Experience:
- 3 to 5 years’ experience including experience:
- In a Public Relations/ External Communication role
- Experience working in a global/multinational enterprise /FMCG understanding of emerging markets
- PR agency experience is an advantage (PR account management)
Competencies:
- Knowledge of new media and its influences on reputation and media and consumer sentiment.
- Effective written and verbal communication is crucial for crafting compelling content, engaging with audiences, and building relationships with the media and clients.
- Strong media relations - need to build and maintain relationships with journalists and media outlets to secure favourable coverage.
- Writing Skills
- Research & Analysis
- Public relations
- Digital multimedia
- Stakeholder management
- Interpersonal excellence
- Customer experience
- Project management
- Media relations
Responsibility towards:
- Key customers: Group Chief Sustainability and Corporate Affairs Officer, General Manager: External Communications, Senior Manager: External Communications, Senior Manager: Digital Platforms, Manager: Events and Sponsorships, Senior Manager: Events and Sponsorships, Opco Communication representatives, Group Business Platforms and Functions and MTN’s other stakeholders
- Key suppliers: Social media and website agencies and research agencies
Apply Before: 07/17/2025
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Job Description
Mission/ Core purpose of the Job
- Build deep base understanding on subscriber behaviour, spanning across consumer postpaid.
- Translate findings into commercial opportunities to grow subscriber retention, curb churn and drive customer loyalty.
Responsibilities
Context:
- Enable the customer churn management strategy and churn reduction initiatives by performing customer segmentation, credit analytics and identifying commercial opportunities which support the overall CVM strategy and P&L.
- Feedback proposition/campaign construct requirements & initiatives to the Senior Manager.
Key Performance Areas:
Strategy
- Enable the customer churn management strategy and churn reduction initiatives by performing customer segmentation and identifying commercial opportunities which support the overall CVM strategy and P&L. Feedback proposition/campaign construct requirements & initiatives to the Senior Manager.
Delivery
- Retentions campaign design, execution, tracking and monitoring
- Support analysis to build and refine a subscriber churn management programme
- Create and maintain a churn tracker, measuring and forecasting churn and retention rates against targets
- Perform monthly deep dives on base churn to understand emerging subscriber trends
- Evaluate retention campaigns’ effectiveness to find opportunities to refine offerings
- Deliver Pre and Post campaign analysis for CVM retentions campaigns
- Support CVM target setting on churn and retention
- Support the integration of churn and retention initiatives into Flytxt
Capability
- Automation of churn prevention initiatives
- Support the integration of call centre feedback on churn and retention initiatives into Flytxt
- Ability to extract and report on data
- Ability to manage business partners that form part of the credit control and saves environment
Supervisory / Leadership / Managerial Complexity:
- Manage contributions and expectations of external service providers and stakeholders
- Ensure ongoing liaison with other areas of the business
- Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved
- Build and enforce a customer centric approach
- Communicate actively to effectively resolve any potential conflicts that may arise
- Have the self-insight and flexibility to adapt to different situations
- Live the MTN Brand values –influence employees behaviour
- Influence other stakeholders in order to achieve the business objectives of the channel
Role Complexity:
- Financial (limits/mandates etc.)
- Project delivered within set budgets
Non-financial (customers/staff etc.)
- External vendor/partner management
- Cross-functional stakeholder management - support from other functions (specifically but not limited to Credit Control, Collections, Product Marketing, Brand & Communications, Finance and Technology)
Lateral Dimensions:
- Creativities (improvement/innovation inherent)
- Suggests concrete ways to improve productivity, and improve resource utilisation
- Strive to automate processes and procedures wherever possible
- Apply market research in an optimal way to continually improve processes and procedures
- Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
- Recommend creative and innovative solutions to enhance MTN performance
- Establish sound relationships with service providers and vendors and business segments
- Encourage continuous service improvement
- Implement cost-saving activities
Vulnerabilities (control span)
- Business expectations vs. the delivery reality
- Data integrity
- Poor customer service will impact negatively on revenue
- Speed to market
- Limited resources
- Evolution of technology
- Legislative changes
- Reliance on the stability and availability of systems
- Non-achievement of turnaround times
- Inappropriate processes resulting in delayed service to clients
Collaboration:
Responsibility towards:
- Non-financial (customers/staff etc.)
- External vendor/partner management
- Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
- Dissemination of information
- Monitoring of compliance, performance and efficiency
- System, process and procedure fine-tuning and development to achieve business objectives
- Decision-making that is effective and responsible for profit and customer and business sustainability and growth
- Make decisions to drive immediate response times
- Use information to drive in-built excellence
Authorities:
- As per delegation of authority
Head - Big Picture Focus (40)
- Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
- Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
- Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility
Hands – Results Focused (20)
- Results Achiever - Produces sustainable commercial results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
- Flexible working hours
- Flexibility to travel (local / international)
- Attending functions after hours
- Pressure to meet tight deadlines
- Working in a dynamic and open plan environment
KPA Quality Standards
- Delivery, implementation and enhancement of a churn management program
- Delivery, implementation and enhancement of a CVM specific churn campaigns
- Churn and retention forecast
Qualifications
Minimum Requirements -.
Education:
- Diploma, university degree or equivalent qualification in mathematics, engineering, statistics, economics, econometrics or any other commercial or science degree
- Global Experience Standards (10)
- Min 5 years of relevant work experience
- Fluent in English
- Demonstrated ability in base analytics within a large organisation
- Experience in subscriber churn analysis
- Commercially astute
- Prior experience in churn management essential
- Prior experience of mobile industry (preferred)
- Demonstrated ability to influence management level staff in group and 1:1 situations
- Demonstrated ability to create structure within an unstructured environment
- Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level
Apply Before: 07/17/2025
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Job Description
Mission/Core Purpose of the Job
- The Senior Specialist - Solution Sales plays a critical role in driving end to end solution selling across all towers of EBU (Mobile, MCS, Engagement Services & DataCo).
- With a deep understanding of technology, commercial viability, and sales strategy.
- They take ownership of complex deals and craft solutions tailored to client needs, and closing high-value opportunities.
- Positioned as a highly customer-facing expert, the Senior Specialist - Solution Sales engages with senior leadership within client organisations, including C-suite executives, to build relationships, foster trust, and drive sales growth.
- Drive the pipeline for Industry solutions through driving sales initiatives, understanding customer business needs and developing customised solutions.
- Provide technical expertise and guidance throughout the sales process to Key Account Managers
Responsibilities
Key Activities and Responsibilities
Strategy Enablement
- Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for EBU (Mobile, MCS, Engagement Services & DataCo) solutions.
- Lead the end-to-end sales process for complex opportunities, from scoping and solution design to closing deals.
- Stay updated on industry-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.
Operational Delivery (Solution Sales)
- Conduct pipeline management by managing a healthy pipeline of EBU opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
- Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
- Work closely with Key Account Managers (KAMs) and the Digital/ Industry Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
- Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
- Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
- Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
- Develop a portfolio of solutions per priority industry with supporting sales materials.
- Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
- Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
- Catalyse customer adoption of MTN solutions by leveraging EBU industry scenarios.
- Develop and augment a catalogue of solution enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.
- Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
- Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.
Customer Engagement & Relationship Building
- Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
- Drive alignment across teams to support the successful integration and delivery of solutions to the market.
- Work closely with EBU leaders, Pre-sales, product owner and product engineering to identify new opportunities and assess the viability of expanding the product portfolio.
- Work with Pre-Sales and product owner teams and Engineers to translate pricing for specific solutions.
- Provide expertise and support to EBU AMs across the Regions, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
- Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance, Policies, Procedures
- Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and product standards defined
- Work in alignment with Group standards, practices, policies and principles.
- Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
- Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
- Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Qualifications
Education
- 3-year tertiary qualification/ bachelor’s degree in Computer Science, Electrical Engineering or Information Technology.
Experience
- At least 5 years of technology and business transformation related experience in sales
- 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment
- 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions
- Ability to analyse complex systems and identify connectivity flaws and vulnerabilities
- Ability to deliver multiple solutions
- Worked across diverse cultures and geographies advantageous.
- Experience working in a medium to large organisation.
Skills
- Strong consultative skills & negotiation skills
- Excellent verbal and communication skills
- Possesses flexibility to work in a fast paced, dynamic environment
- Reporting, storytelling & presentation skills
- Strong technical proficiency in product related technology
Apply Before: 07/16/2025
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