Openings at PricewaterhouseCoopers (PwC)

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

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JOB PURPOSE

• Assist Advisory business with Sales Excellence
• Work closely with Salesforce.
• In time, understand the PwC Partner “engine” and use the Partners and their teams to enhance your success.
• Interest in and awareness of technology trends.

Job Responsibilities
Delivery

• Salesforce Monitoring - Daily
• Identify issues on Salesforce and log cases to have them resolved - Daily
• Won it Wednesday reporting - Won it Wednesday report is extracted every monday and published Wednesdays
• Salesforce Dashboard Monitoring - Daily
• Advisory Salesforce Adoption (Africa)
• Advisory Onboarding Escape Rooms - As and when needed
• Salesforce Steering Committee
• Go/No Go emails
• Go/No Go vs Salesforce Recon - Every Monday, Wednesday & Friday
• Salesforce report - Weekly
• Salesforce Website maintenance (as and when important updates happen in Salesforce release notes)
• Industry Salesforce Reporting and attending Industry meetings
• Operational Excellence Scorecards - Salesforce KPI’s and assistance to Partners

Sales

• Internal personal skills sales
• Personal Brand building

Relationships

• Be able to build and sustain professional relationship within PwC local and Global
• Actively collaborate with colleagues in solving internal unique business and technology challenges.
• Build effective relationships with team members.
• Fulfil coaching and mentorship roles to junior staff.
• Build long term relationships with internal staff that can be translated into success for the Sales Excellence Team
• Ongoing good relationships with industry leads

Competencies
Delivery

• Demonstrate competence in managing your portfolio
• Have a solid understanding of internal industries and systems and how it can benefit business
• Intermediate Power BI - Alteryx and other necessary skills to advance your role
• Be recognised as a Salesforce Champion
• Ability to multitask, prioritize and coordinate tasks
• Must be a self-starter, motivated individual who works well under pressure.
• Manage and plan own and others work.
• Is able to motivate a team for excellent delivery.
• Open-minded, practical and able to solve complex problems.
• Attention to detail and commitment to quality.
• Provide constructive feedback when required.

General

• Good verbal and written communication skills.
• Sound judgment
• Innovative
• Resilient
• Cope well under tight deadlines and work well under stress
• Strategic and big picture thinking

Relationships

• Is a team player and contributes to team success.
• Is able to build effective internal relationships.
• Use Pipeline reporting (ABIQ) to inform Industry Leaders of pending projects and territory plans for big organisations
• While hiring the next generation of talent at Salesforce we are looking for people who share our Core Values:
• Trust,
• Team Success,
• Constantly seeking Innovation on how we can serve the PwC Sales engine better
• Equality.
• Work Together
• Make a difference
• We look for people of character, who keep their promises and bring an amazing attitude.
• We look for smart people, who can understand others, communicate effectively and get things done.
• Above all we look for individuals that are motivated to build their own career here at the Sales Excellence team.
• Have excellent relationships with industry and competency leaders

Whole Leadership

• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Apply strategies to build mental, emotional and physical resilience.
• Delegate to others to provide stretch opportunities, coach to help deliver results and proactively raise issues to improve effective team working.
• Support peers and team members, demonstrating you care passionately about them and their wellbeing.
• Get involved in activities which help to strengthen the Sales Excellence brand internally.

Business Acumen

• Learn about how the Sales Excellence Team works and how we operate in the industry / business.
• Apply understanding of business models (including the Firm’s)/corporate governance and/or regulatory frameworks and identify opportunities for efficiencies, share and take action to implement them.
• Use a broad range of tools (Salesforce & ABIQ) and techniques to extract insights from current industry or sector trends and propose how we can assist business
• Gather information from a range of sources when analysing and solving complex problems.
• Contribute to client account planning.
• Be able to comfortably interact with Global Peers and Leadership in meetings (Salesforce)

Technical Capabilities

• Test your own and others’ work for quality, accuracy and relevance and develop knowledge of the Firm’s line of service capabilities and portfolio of offerings.
• Develop technically through on the job learning and exposure and draw on the Firm’s subject matter experts to support your work.
• Share relevant thought leadership with my colleagues to enhance knowledge.
• Stay up to date and skilled on internal tools

Global Acumen

• Seek opportunities which expose you to other businesses, industries and markets.
• Facilitate collaboration across virtual teams (utilising appropriate technologies when necessary).
• Build and maintain a professional internal and external network and articulate the competitive advantage of the Firm’s Network

Relationships

• Use straightforward communication, in a structured way, when influencing others.
• Read situations and are sensitive to others, modifying behaviour to build quality, diverse relationships.
• Seek and explore the background and views of others, especially when they are different to your own.
• Communicate with the business, regularly updating them and sharing.

MINIMUM QUALIFICATIONS
KEY KNOWLEDGE & SKILLS

• Must be proficient in:

1. Salesforce
2. Oracle
3. Power BI
4. Microsoft Office (Word, Excel, Powerpoint)
5. Google (Docs, Sheets, Slides, Forms)

• Ideally worked for a large corporate firm which has used the “minimum qualifications” as standard operating procedures.
• Have worked for one of the big Advisory firms.

Lead Development

• Takes a proactive approach to Business/Social interactions.
• Will build an internal network consistently.

Problem Solving Skills

• Approaches problem solving in a logical and structured manner with due consideration given to alternative solutions which may require the acquisition of new knowledge.
• Takes responsibility for resolving problems.