Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 9, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
    Read more about this company

     

    Incident Manager

    Job Description    

    The role of Incident Manager is to minimize the adverse effects of service impairments while providing all concerned with insights about the situation so they can either aid the customer in continuing to run their business, ensure the right resources are engaged to resolve it, and take whatever steps are necessary to avoid its reoccurrence. As an Incident Manager, the colleague should be able to perform his/her duties with some direction and oversight as well as manage complex and high impacting impairments.

    The Incident Manager has a good understanding and experience of the ITIL processes that underpin the role: Incident Management, Change Management, and Problem Management. This position plays an important role in the company’s global operational excellence strategies by feeding into plans and delivering on goals. In additional, the Incident Manager will collaborate with members of the rest of the Product Operations sub functions, feed into service improvement plans and provide feedback with a focused aim to raise service availability, resiliency, and overall maturity. Lastly, the Incident Manager will collaborate closely with members of the customer services sub functions to ensure impacted customers are informed about the incident in a timely manner and are given information that will enable them to continue to run their business.

    The Cloud Operations DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. They also provide meaningful insights about impairments that enable product and service owners to further improve the durability of their systems.
    The Service Centre team works alongside these DevOps teams with a primary focus on leading incident management, problem management, administering change management, and implementing standardized dashboards for monitoring, alerting, and reporting. This is a 24/7 operation that requires the Incident Manager to manage any service incidents that may arise, with some oversite from senior members of the team for more complex situations, and drive root cause analysis through to future service improvements. Ability to quickly analyse, assess and drive decisions is key to the role to ensure that service impairments are remediated swiftly.
    Key Responsibilities    

    Key accountabilities and decision ownership:

    • Take personal accountability for leading high-pressure incidents, managing various workstreams and senior stakeholder communications to ensure that products remain available, secure and performant with some oversight for more complex issues.
    • Understanding of operational risk and accountability for delivering an excellent service to our customers.
    • Managing stakeholder expectations, and influencing decisions.
    • Administer, and continuously improve Incident Management processes.
    • Administer and continuously improve Change Management processes; lead change boards.
    • Improve reporting that will provide all key stakeholders with information and help identify improvements to products on behalf of the customer.
    • Use experience and knowledge to identify opportunities to simplify customer experience, mitigate risk, improve usability.
    • Collaborate with DevOps & Product Engineering teams, feeding into service improvement plans and providing feedback with a focused aim to raise service availability.
    • Improve the out of hours customer experience by participating in our 24x7 on-call Rota.

    Skills, know-how and experience:
    Must have:

    • Accomplished communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders.
    • Strong organisational, co-ordination and problem-solving skills.
    • Experience dealing with multiple teams in different functions/segments, multitasking & prioritisation skills.
    • Influencing and interpersonal skills.
    • Proficiency in English language, verbal and written, with ability to build relationships and influence, including senior stakeholder management.

    Preferred:

    • Proven experience of delivering a world class customer experience across a portfolio of products.
    • Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.

    Technical / professional qualifications:

    • It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise.

    go to method of application »

    Legal Intern

    Job Description    

    Sage is committed to youth skills development by providing graduates with an opportunity to gain work experience and prepare them for the corporate world in their respective fields.

    The internship program is designed to provide interns with an environment conducive to professional skills development, value-based learning, career development and mentorship.

    Key Responsibilities    

    • Drafting legal correspondence
    • Reviewing contracts
    • Legal research
    • Attend meetings and participating where necessary
    • Assisting the legal team to prepare and conduct internal legal training
    • Learning and using internal software tools
    • Completing all internal personal development courses as provided by Sage and tasks related.
    • Assist the legal team with making sure that the internal policies, contracts, and marketing material comply with the latest laws.
    • Understanding and staying up to date with Sage internal policies.

    Technical and Behavioural Competencies

    • Continuous learning
    • Proficiency in MS Word/Excel/PowerPoint
    • Proactivity and Self-motivation
    • Communication (oral & written)
    • Work ethic
    • Legal drafting
    • Interest in law of contract, privacy law, competition law and technology.
    • Detailed orientated
    • Analytical thinking
    • Adaptability
    • Teamwork
    • Basic Computer skills

    Qualification Required

    • Must have completed an LLB from a reputable institution.

    go to method of application »

    Product Support Analyst

    Job Description    

    This role forms an integral part of contributing towards the overall Sage strategy of cloud first, and delivering expert knowledge towards effortless Omni channel experience across multiple products and platforms.
    Key Responsibilities    

    • Provides expert knowledge by supporting and resolving complex product escalations for Customer Support and other stakeholders
    • Create knowledge sharing initiatives for Customer Support and online platforms. I.e. Knowledgebase articles, Sage City posts, email communications, webinars etc
    • Deliver timeous communication to the Customer Support teams relating to product updates, software releases, bug fixes
    • Identifies the root cause of the customers software or system issues and uses system analysis and testing techniques to solve highly complex application or system issues
    • Monitors trending customer issues to develop proactive communication and customer education
    • Contributes to the overall Digital Transformation objectives through improving efficiencies and quality across online platforms
    • Manages the logging process of software bugs or product enhancements and ensures timoues resolution
    • Works collaboratively with internal and external stakeholders
    • Continously finding ways to enable all our customers to be self-sufficient in minimising time to solve complex application support queries
    • Prioritises workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization
    • Remains relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures.
    • Actively participate in internal projects such as product enhancements processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.
    • Identify knowledge gaps related to product support and collaborate with line managers and training facilitators to close the gap
    • Multiskilled in different products is mandatory
    • Flexiblity in supporting/moving to other products within CS(demand driven)

    Skills, know-how and experience:
    Essential:

    • Productct certification on the relevant product
    • Solid understanding of Digital Platforms and customer experience
    • Exceptional writing and technical skills
    • Ability to create content across all online platforms to protect and grow the Sage brand
    • Ability to adhere to a structured work schedule and efficiently self-manage work time
    • Ability to identify, investigate and resolve complex technical queries
    • Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps
    • Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions
    • Able to handle difficult conversations without negatively impacting the customer
    • Adhere to escalation protocols within Customer Support.Manage uncertainty effectively and work without supervision.
    • Service Industry experience

    Technical / professional qualifications:

    • Matric is mandatory
    • B. Com degree would be an advantage
    • Both university graduates and school leavers can enter the support helpdesk
    • Certified in the relevant Sage application
    • Advanced Computer Knowledge (MS Office: Excel, Word)
    • Have excellent communication skills – written and verbal.
    • Ability to identify and adapt to the customers style of communication.
    • Written communications/report writing

    go to method of application »

    Intern - Payroll Migration

    Job Description  

    The purpose of the role is to assist the Sales colleagues in the Medium segment with quoting & basic administrative duties.
    Key Responsibilities    

    • Check all Opportunities before quoting.
    • Check that correct tax country and branch are specified.
    • Check that the Sales GP on CRM is calculated correctly
    • Creating of New opportunities on CRM
    • Email queries to address and respond
    • Typing of quotations
    • Follow up with customers to confirm receipt of quotes
    • Phone customers to confirm appointments

    Qualification required

    • A National Diploma or Bachelors Degree in Marketing or similar

    go to method of application »

    Infrastructure Engineer

    Job Description    

    Reporting to the department team manager, the Infrastructure Engineer is responsible for enhancing, delivering and supporting, high quality services and/or systems in their area of responsibility, to enable Sage’s business plans and long-term objectives using the identified architecture.

    Primary Responsibilities:

    Systems Monitoring

    • The infrastructure Engineer is responsible for managing and maintaining the global enterprise Systems Centre Operations Manager (SCOM platform). The SCOM platform within Sage is the “single pane of glass” for monitoring all technology systems and applications globally.
    • The infrastructure Engineer will be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools.
    • This role also has responsibility for supporting the other System Center components including Configuration Manager, Service Manager and Orchestrator, as necessary.

    Key Responsibilities    

    • Support and maintenance within a team of the global monitoring system
    • Establishment and further development of the existing monitoring solution
    • Create customized monitoring solutions for application monitoring
    • Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules.
    • Review and create SCOM console roles and install custom Management Packs (MP) as needed.
    • Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
    • Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
    • Manage customer satisfaction through effectively communicating and managing customer expectations
    • Ability to communicate how to leverage technology to create business value and become more effective and efficient
    • Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
    • Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders are met and/or exceeded.

    Secondary Responsibilities:

    • Server Patching and Endpoint Management (WSUS & SCCM)
    • Engineer will be responsible for software distribution and patch management as well as building and deploying software packages to servers and workstations using Systems Centre Configurations Manager SCCM.

    Key Responsibilities
    Working knowledge and hands on experience with SCCM 2016 / SCCM 2019

    • Software distribution
    • Server patch management
    • Auditing of hardware/software inventory

    Technical / professional qualifications:

    • 5 years of experience with the SCOM Server Infrastructure and/or System Center Operations Management is a requirement.
    • Bachelor’s degree or Diploma in Information Technology

    Preferred Skills/Experience:

    Experience with the installation and administration of Microsoft System Center Operations Manager 2016 /2019

    • Experience in application/network performance and availability monitoring
    • Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
    • Experience with System Center Configuration Manager 2016 /2019
    • Experience with System Center Orchestrator
    • Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
    • Knowledge of LAN/WAN network infrastructure technologies, preferably experience with Solarwinds
    • Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
    • ITIL Certification is a plus.

    go to method of application »

    Strategic Alliances Manager

    Job Description    
    The Strategic Alliances Manager for Universities and Banking role will form an important part of the P&A team, managing the Africa Middle East regions’ Strategic Alliance partnerships which include banks. This role will also be responsible for driving Sage Student World which encompasses Sage’s education strategy ensuring the adoption of Sage cloud-based solutions as part of the curriculum at tertiary and secondary education institutions.

    Key Responsibilities    

    • To manage regional relationships with global Strategic Alliance partners such as Amazon, Microsoft, PWC and Deloitte.
    • Defining local GTMs to leverage off of the global partnerships between Sage and the strategic alliance partners.
    • Manage the local relationships with these partners, while building strong internal partnerships with global alliance leaders.
    • Manage Strategic Alliance partnerships with regional banks and telcos.
    • Work together with these partners to identify additional opportunities to further entrench our partnership by driving enhanced customer value and incremental revenue for both parties.
    • Manage the reporting on these partnerships focussing on revenue achievement and customer behaviour/usage trends to continuously improve the partnership for both the customer, partner and Sage
    • Identify potential new strategic alliance partners to further enhance Sage’s cloud based strategy across the region
    • Drive the Sage Student World strategy across all types of secondary and tertiary curriculums, extending the program outside of just traditional accounting course content and into other faculties such as engineering and IT.
    • Work with accounting bodies such as SAICA and SAIPA to align on the curriculum content and support the universities and schools in embedding this curriculum content and Sage software in their curriculums.
    • Drive Sage’s presence in the education space through career days and ongoing engagement on student/lecturer and teacher platforms
    • Close the loop by connecting Sage certified graduates with the wider Sage ecosystem of partners, accountants and customers

    go to method of application »

    Pre-sales Engineer – Sage X3 AME

    Key Responsibilities  

    • To attend meetings with potential customers to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
    • Solution design: Conceptualize and build solutions within Sage X3 to address customers’ requirements
    • Technical leadership: Provide technical solutions in a professional manner and to agreed timeframes
    • Drive digital transformation – provide strategic, technical input based on Sage’s strategy to be a great SaaS company.
    • Driving growth of the Sage X3 Marketplace: identifying and interviewing marketplace partners to support the ISV team in signing them up
    • Deliver training on solutions and provide product support to internal stakeholders
    • Work with Product Marketing and Product Management to provide feedback on issues with current product and provide input around new features
    • Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
    • Able to understand business drivers and risks involved to the customer and to Sage
    • Provide Sales with ISV and X3 Technical assistance on sales engagements
    • Sell technical solutions to the customer with professionalism and enthusiasm
    • Adhere to the Company’s Quality and Business Processes

    Must have:

    • Skill in building relationships and collaborating across functional areas and with management to ensure objectives are met.
    • Previous pre-Sales experience in ERP; Technology or Hardware sales at CXO engagement
    • Clear understanding of driving results both via a channel and directly with customers.
    • Proven track record in developing or contributing to short, medium, and long-term plans to achieve strategic objectives, monitoring those plans and adjusting as needed.
    • Continues interaction and relationship building with Business Partners.
    • Able to scope and opportunity and demonstrate the value of the product line.
    • Excellent listening, communication, and presentation skills with the ability to creatively sell to all decision-making levels.
    • Continuously keep abreast of current trends, economic conditions, ISVs & other tech contributors as well as customer specific data and the ability to articulate this to a Senior customer audience

    Technical / professional qualifications:

    • Suitable Tertiary qualification required.
    • 7+ years’ experience in a similar role and environment.
    • X3 Certification
    • Any previous ERP qualification
    • Previous experience in Manufacturing, Retail & Distribution will be an added bonus

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sage Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail