Openings at TWK Agri

Job Description

• TWK Agri has the following vacancy available: Corporate Client Relations Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary

• This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Corporate Client Relations Officer will actively visit clients, to understand their experiences with TWK, identify challenges, and provide solutions.
• This role will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

• Develop and maintain positive relationships with key customers across the group, including regular on-site visits to understand their needs firsthand
• Act as the main point of contact for escalated customer issues and ensure timely resolution
• Ensure a customer-first approach across all divisions, focusing on client satisfaction and retention
• Manage the resolution of customer complaints quickly and effectively, taking proactive steps to prevent recurring issues
• Monitor service delivery standards to ensure consistency across the TWK group
• Plan and implement service improvement initiatives based on insights gathered directly from client interactions
• Serve as a communication channel between customers and internal departments, ensuring client needs are effectively represented
• Collect, analyse, and present customer feedback to management, highlighting opportunities for improvement and innovation
• Develop communication strategies with the Communications department to inform customers about new products, services, and company initiatives
• Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives
• Ensure consistent branding and messaging across all touchpoints
• Support multiple business units within the TWK group in handling customer-specific projects
• Analyse trends in customer issues and recommend improvements
• Travel to client locations to gain firsthand insights and build trust
• Provide management with actionable insights for decision-making, derived from both data and direct client engagement

Qualifications and Skills

• Degree/diploma in Business, Marketing, Customer Service, or related field
• Proven experience in customer service, preferably within a corporate or client-facing environment
• Strong interpersonal, problem-solving and relationship building skills
• Excellent communication, presentation, and negotiation skills
• Ability to identify opportunities for improvement and implement practical solutions
• Passion for delivering exceptional customer experiences
• Bilingual (Afrikaans & English)
• Valid Driver’s License (Code 08)
• Willing to travel

Closing Date 09 January 2026

go to method of application »

Job Description

• TWK Agri has the following vacancy available: Sales Specialist within the Trade division at Kokstad, KwaZulu-Natal.

Job Summary

• This role involves driving sales and promoting TWK Agri’s range of animal health products, providing expert guidance to clients on animal health solutions, and helping to maintain TWK Agri's reputation as a trusted resource in animal health.
• The position combines technical expertise with excellent customer service to support the growth and sustainability of TWK Agri’s business within the agricultural sector.

Responsibilities and Duties 

• Drive sales of TWK Agri’s animal health products and achieve set targets
• Build and maintain strong relationships with farmers, veterinarians, and livestock producers
• Conduct regular client visits to understand needs and recommend suitable solutions
• Provide expert advice on animal health products, including vaccines and supplements
• Organise and participate in promotional activities, workshops, and training events
• Deliver exceptional customer service and resolve product-related inquiries promptly
• Stay informed about industry trends, competitor products, and regulatory requirements
• Maintain accurate records of sales activities and client interactions

Qualifications and Skills 

• Matric / Grade 12
• Bachelor’s degree in Agriculture, Animal Science, Veterinary Science, or related field
• AVCASA certificate
• Minimum 3 years’ sales experience in the agricultural or animal health industry
• Strong knowledge of animal health products and agricultural practices
• Excellent communication and organisational skills
• Ability to meet sales targets and translate technical information into client-friendly language
• Proficient in MS Office
• Bilingual (Afrikaans & English) (Advantageous)
• Valid Code 08 driver’s license & willing to travel

Closing Date 02 January 2026