Oxford University Press Southern Africa Internships

Principal Accountabilities:

• Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
• Answer calls in line with set standards to resolve customer queries
• Handle customer call courteously, efficiently, and promptly
• Receive product training to be able to promote products to customers
• Follow up with internal teams on customer queries
• Communicate progress of queries to customer
• Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc.

Gain exposure to and develop an understanding of:

• The educational publishing industry
• The customer service environment
• OUPSA product
• Supply chain, warehouse and distribution processes
• Database maintenance
• Data capturing
• SAP, MS Office

Qualifications and Experience:

• A diploma or degree in a relevant field
• Experience in a call centre or customer care role will be an advantage
• Computer literacy – Word, Excel, PowerPoint
• South African citizen
• Access to reliable transport

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Principal Accountabilities:

• Data analysis and performance measurement through generation of post campaign reports
• Help update and maintain dashboards and reports (e.g., Power BI, Excel)
• Participate in A/B testing setup and basic analysis
• Social media and website monitoring and reporting (including competitor activities and wider trends in the education sector)
• Supporting the implementation of the data strategy to gain customer insight through data clean-up and transferring data between platforms
• Support market research efforts, including competitor analysis and audience behaviour studies
• Experiencing being a team player in a fast-paced, future-focused, high performing Marketing department
• Assisting the broader marketing team with planning and execution of promotional campaigns, events and exhibitions
• Assist in preparing marketing materials and supporting campaign execution

Requirements

Qualifications and Experience:

• BCOM (marketing preferred) / BTECH / B Social Science
• Computer literate – Excel, Word, PowerPoint
• Data analysis (preferred)
• Sound communication and presentation skills
• Effective time management
• Ability to multi-task and perform under pressure
• Ability to work in a team
• South African citizen
• Access to reliable transport

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Principal Accountabilities:

• Assist with the execution & implementation of a variety of digital marketing and social media campaigns
• Develop creative and copy assets for digital and social channels
• Assist with upkeep of digital platform hygiene across emailer platforms, Wordpress, and WhatsApp for Business to name a few
• Co-own the social media marketing monitoring and reporting process, i.e. input into local and global reporting
• Own the ongoing and consistent updating of competitor audits & analysis and wider trends in the education sector

Requirements

Qualifications and Experience:

• Enrolled for BSocSc / BA / BCom / BTech. With Marketing subjects, preferable
• Interest in the Education sector
• South African citizen
• Computer literate
• Excellent writing and strong communication skills
• Experience using design tools (i.e. Canva), preferable
• Understanding of website development and coding, advantageous
• Previous practical experience in a Marketing environment and/or exposure to Marketing function, advantageous

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Principal Accountabilities:

• Have a broad understanding of how the Africa Finance team functions as a whole
• Know in detail each component of the Finance function by working in each department
• Have a working knowledge of SAP
• Be proficient in the Microsoft suite of programs
• Be able to present a topic to various audiences within finance and across other areas of the
• business
• Exposure to multiple departments: Accounts Payable and Receivable, Treasury, Royalties, Taxation, R2R and Commercial

Requirements

Qualifications and Experience:

• BCom general/Finance degree/diploma
• Computer literacy – Word, Excel, PowerPoint
• Sound communication and presentation skills
• Effective time management
• Ability to multitask and perform under pressure
• Ability to work in a team
• South African citizen
• Access to reliable transport

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Principal Accountabilities:

• Publishing end-to-end processes for dictionaries
• Editing and proofreading principles
• Book design and production
• Project management and scheduling
• Budget management
• Commissioning freelancers, contracts, rates
• Artwork sourcing (photographs and illustrations) if applicable
• The use of specialised technical systems, such as dictionary workbench software and corpus software to produce dictionaries and related datasets

Requirements

Qualifications and Experience:

• Humanities BA degree/diploma
• South African citizen
• Access to reliable transport
• Computer literate in Microsoft Product suite

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Principal Accountabilities:

• Publishing end-to-end processes for the Sesotho Languages (Sepedi, Setswana, and Sesotho Language titles)
• Editing and proofreading principles
• Book design and production
• Project management and scheduling
• Budget management
• Commissioning freelancers, contracts, rates
• Artwork sourcing (photographs and illustrations)
• Digital Publishing i.e. ePubs, online course material etc.

Requirements

Qualifications and Experience:

• Home Language Sesotho Languages speaker
• Humanities BA degree/diploma
• South African citizen
• Access to reliable transport
• Computer literate in Microsoft Product suite