Recent Jobs at Core Group

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• As the iStore Manager, you are at the steer of our helm. You would be responsible and accountable for the store and all its operations.
• You would lead the teams to ensure they perform at their best, and ensure both your team and your customers have a valued experience. You would be responsible for the Store to achieve or exceed its unit, financial and developmental targets.
• Your store would need to be synonymous with anything Mac in the customers eyes.

You need to have:

• A Completed Matric (Tertiary Qualification would be advantageous)
• 5+ years leading large teams in a complex and high turnover environment
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Understanding corporate strategic direction and targets
• Proven track record of excellent customer experience
• Experience in compiling report on store performance.
• Proven track record of driving Store targets and results
• Retail operations experience and knowledge

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You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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Responsibilities:

• Greet and welcome guests and clients with professionalism and warmth.
• Answer incoming calls, provide information, and transfer calls to appropriate departments or individuals.
• Manage and maintain a tidy and organised reception area.
• Coordinate and schedule meetings, appointments, and conferences.
• Book and manage meeting rooms, ensuring they are set up and equipped as needed.
• Monitor and respond to emails and inquiries in a timely manner.
• Assist with administrative tasks such as data entry, filing, and maintaining records.
• Handle incoming and outgoing mail and packages.
• Collaborate with other departments to ensure smooth operations and exceptional guest experience.

Requirements:

• Completed Grade 12
• Proven experience as a Receptionist or similar role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organisational skills with the ability to multitask and prioritise.

go to method of application »

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

go to method of application »

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 108 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

 You need to have:

• Completed Matric
• IT Technical qualification in line with role
• 2+ years experience in repairing mobile hardware 

The right person for this role is someone with:

• Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development : Open, motivated, and proactively seek learning and development opportunities

go to method of application »

About the Role:

• Join iStore's prestigious CA articles programme, an SAICA accredited initiative focused on nurturing future CA(SA)s. At iStore, we're seeking innovative, collaborative, and driven individuals ready to lead and shape the future. Our programme is not your average CA journey; it's a dynamic environment designed to unlock your potential and passion while providing hands-on experience in a diverse and evolving tech-centric landscape.

Why work at iStore?

• Investment in People: We prioritise our team's growth through diverse learning and development initiatives.
• Customer Impact: Make a difference in customers' lives by simplifying their experiences with our exceptional products.
• Community Initiatives: We care and uplift communities through various impactful initiatives.
• Values-driven: Everything we do is guided by our core values, including innovation, ethics, and social responsibility.
• Continuous Learning: Stay at the forefront of technology and best practices through constant learning.
• Team Culture: We're a close-knit family that works and celebrates success together.
• Top Brand Interaction: Engage with the world's leading brands daily.
• Recognition and Celebration: Exceptional performers are recognized and celebrated.
• High-Performance Culture: Join a culture focused on excellence and continuous improvement.
• Diversity and Inclusion: Be part of a diverse team where inclusion is a top priority.

The Programme:

• Our SAICA-accredited programme is tailored to nurture the future leaders of the CA(SA) profession. Embrace a journey that celebrates uniqueness, diverse skill sets, and individual aspirations. At iStore, you won't just wait out your programme; you'll actively contribute to our business from the get-go, gaining hands-on experience in building new ventures alongside our business leaders.

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Qualifications:

• Relevant qualification in business, management, or a related field.
• Strong commercial skills and business acumen.
• 4-7 years of management experience, preferably within the retail concession or distribution sector.
• Experience within the retail sector, ideally with exposure to distribution operations
• Proven track record of effectively managing teams within a sales and marketing-driven, customer service-focused environment (7 years of practical managerial experience).

Key Responsibilities:

Sales Target Achievement:

• Effectively communicate and drive sales targets across retail concession stores.
• Develop and implement strategies to achieve and exceed sales quotas monthly.
• Monitor sales performance and take corrective actions as needed.
• Collaborate with the marketing team to develop and execute sales promotions and initiatives.

Business Development, Customer Relationships, and Business Growth:

• Provide input into budget formulation and manage performance in line with the budget.
• Develop and agree upon a business plan for each store.
• Identify and pursue business growth opportunities within the territory(Initially Western Cape and expanding Nationwide)
• Build and maintain strong customer relationships to drive sales and customer satisfaction.
• Collaborate closely with marketing teams to align strategies and ensure effective communication of brand messaging and promotions.
• Stay updated with market trends and competitor activities to identify new opportunities.
• Work closely with the marketing team to manage the brand development  process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
• Manage & execute in store events

Leadership:

• Build, organise, motivate, and lead a dynamic, high-performance team across multiple retail concession stores.
• Inspire, motivate, and support store teams to maximise sales and deliver exceptional customer service.
• Develop and mentor managers to enhance their skills and leadership capabilities.
• Implement effective recruitment & retention strategies to attract and retain top talent.
• Conduct regular performance evaluations and provide coaching and feedback to drive individual and team performance.

Customer Experience & Interaction:

• Set, measure, and maintain the highest standards of customer engagement and service.
• Handle customer inquiries, feedback, and conflicts effectively.
• Foster a customer-centric culture across retail concession stores.
• Ensure consistent implementation of brand guidelines and standards to create an exceptional customer experience.

Process & Procedures:

• Monitor adherence to company policies, procedures, and brand guidelines.
• Identify areas for improvement in operational efficiency and implement necessary processes.
• Ensure compliance with all relevant regulations and laws in South Africa.
• Oversee stock management, including optimising stock levels and merchandising displays.
• Safeguard company assets and minimise shrinkage.

Training and Development:

• Provide daily coaching and training to sales staff to improve sales conversion rates and product knowledge.
• Ensure all team members receive ongoing training to meet Apple and Core Group certification standards.
• Develop and implement training programs to enhance the technical and sales skills of the team.

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. 
• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 108 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Responsibilities: 

• Prospecting and acquiring new clients 
• Managing and growing new and existing accounts, 
• Work with internal colleagues to meet customer needs.
• Nurturing and growing relationships with customers, acting as a point of contact for any issues or queries, and addressing concerns promptly, fostering trust and loyalty.
• Maintaining accurate records, tracking performance metrics on existing accounts and new sales concluded and providing regular weekly reports to management on client engagement and sales/revenue, including but not limited to sales forecasts, pipeline etc. 
• Monthly and Quarterly Sales Performance review presentations.
• Monitor market trends, competitor activities, and industry developments to identify potential opportunities or threats to client accounts.
• Prepare regular reports and updates on account performance, sales activities, and client feedback for management review.
• Proactively resolve any issues or conflicts that may arise with client accounts to maintain customer satisfaction and retention.

Requirements: 

• Min 3 - 5 years’ experience in an a Sales role in education sector.
• Excellent sales, account management, relationship and administrative skills.
• Strategic thinker with the ability to identify and pursue growth opportunities.
• Self-motivated and results-driven, with a proactive approach to problem-solving.
• Valid driver's license and willingness to travel