Recent Openings at Smollan

Description

• We are looking for a Product Consultant in Tembisa to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

Customer Experience Management

• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

3. Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's

Delivery of Quality Reporting & Insights

• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications:    Matric
• Minimum Experience:2-3 years’ experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office
   

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Description

• We are on the lookout for a Customer Service Consultant in JHB North

As a Customer Service Consultant, you will be responsible for:

• Customer Handling
• Administration
• Client Service

Requirements

• 1–2 years call centre experience preferable/ Customer service experience/Administrative experience or high learning potential
• Grade 12/NQF level 4
• Customer service skills
• Conflict resolution skills
• Brand development
• Attention to detail
• Self-motivated
• Ability to work under pressure
• Interpersonal skills
• Communication skills (verbal & written)
• Time management
• Planning & prioritisation
• Administration skills