Recently Opened Jobs at TransUnion

What we’ll bring: Job Description Summary

• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What You'll Bring:

What you’ll bring: Job Description

• Bachelor’s degree/Diploma (NQFL6)  or equivalent relevant work experience, preferably in the Financial Services industry
• BA/Project management skills
• Leading projects for the business
• Ability to coach and mentor new hires
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience 
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills 
• ETL Knowledge
• Salesforce experience
• Attention to detail, ability to work in a fast-paced environment
• Well organized
• Data capturing skills 
• Team player
• Project management skills
• Collaboration

Impact you’ll make:  Additional Job Description 

• Act as a sales support administrator
• Contribute to the full system lifecycle,  from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation. 
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
• Own and facilitate quality checking for all work requirements before sending out to the customer

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What We'll Bring:

• Manage all consumer’s interactions within required parameters, inclusive of calls, emails and other tasks will be determined from time to time by the Team manager.
• Where required, capture all consumer’s details and data relevant to the call/ service interaction accurately and efficiently.
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and
• procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available.
• Ensures that all product, system, process, and policy knowledge is current to ensure that all oral and written communication, including emails, consistently demonstrates a knowledgeable and professional tone.
• Where applicable educates the consumer on TransUnion Canada Credit Bureau Products and Processes as well as applicable regulatory information.
• Ability to work according to all individual targets to achieve departmental Service Level agreements (i.e. Schedule Adherence, Quality
• Assurance, Average handling/turnaround time, Productivity Requirements) as well as Adherence to company and departmental policies, procedures, and Compliance.

What You'll Bring:

• Matric (Grade 12 Matric/A’ Levels/ High school certificate) or equivalent is required.
• Preferable to have at least 2 years of working experience in Customer Service, (Inbound and Outbound).
• Excellent French spoken and written communication skills, with a good command of English.
• Excellent customer service skills, including strong listening skills, ability to deal with irate consumers regularly.
• A self-starter with strong initiative, the ability to demonstrate a readiness to make decisions, take the initiative, and originate action.
• Ability to work remotely, independently, and have a strong sense of duty.
• Excellent interpersonal skills and ability to work in a team.
• Highly computer literate.

Impact You'll Make:

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.
• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
• Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
• Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

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What We'll Bring:

• Compliance is responsible for the creation, implementation and execution of global compliance programs and policies. We provide TransUnion with compliance direction, support, oversight and training resources, and implement risk and internal controls. Our team members maintain strong partnerships with TransUnion businesses that extend the reach and impact of the compliance program. Team members are strong problem-solvers and project managers, and we encourage development and recognition for good work.

What You'll Bring:

How You’ll Contribute 

• You will bring your knowledge of relevant regulations and expertise in compliance processes, assessments, monitoring, and remediation to assist TransUnion with its legal and business obligations. 
• You will be a business partner and a trusted advisor to assigned business units, ensuring that the compliance and ethics program activities align with business objectives and become integrated into their business activities.
• You will promote organizational integrity through the operation of effective compliance programs for the business unit, such that independently assessing the effectiveness of the current combination of controls, metrics, and assurance activities designed to ensure compliance, gap identification, and remediation.
• You will conduct compliance assessments, including planning and execution of assessment procedures, identification of control gaps, development of remediation plans, and communication of audit reports to senior management.
• Conduct compliance assessments, including planning and execution of assessment procedures, identification of control gaps, development of remediation plans, and communication of audit reports to senior management.
• Because of your experience in a compliance role and business operations, you will demonstrate knowledge of the business unit's function, processes and compliance requirements.
• You will have a wide degree of latitude in decision making and defining appropriate solutions, by attending and supporting local management meetings from the compliance and ethics perspective.
• You will manage metrics related to your role and, where applicable, provide content for leadership reports.
• You will also perform other duties as assigned.

What You’ll Bring

• You have a bachelor’s degree/diploma in risk management, finance, economics, business management, statistics, computer science, pre-law or other related field. (An equivalent combination of education and prior work experience may be substituted at the discretion of management.)
• 3 - 5 years relevant experience, preferably Big 4 or a mix of external and internal within the financial services industry.  Regulatory audit and monitoring are a plus.  Experience performing operational compliance audit is highly preferred.
• Incumbents are preferred to have relevant knowledge of regulatory or procedural compliance issues and the ability to apply them within an operations environment.
• Remote Role
• Strong leadership and communication skills, technical knowledge and writing.
• “It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.”

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What You'll Bring:

• Remediation validations against prior findings
• Semi-automated code reviews
• Static code analysis
• Software composition analysis
• Interactive application security testing (IAST) analysis
• Consult with developers and architects on secure development
• Work with application teams to communicate vulnerabilities, provide remediation guidance, demonstrate issues and work with developers to remediate and mitigate risks
• Work on and track tasks via TU’s ticketing system
• Provide metrics related to your work on a bi-monthly basis
• Help build and improve operational processes
• Familiar with AWS/GCP and other cloud technologies
• Stay up to date on application security attack vectors and risks
• Ability to automate repetitive tasks

Impact You'll Make:

Essential Skills & Experience:

• Experience in multiple areas of Information Security
• Extensive experience in web application security testing
• Extensive experience in application security
• Eperience in performing secure code reviews (both automated and manual)
• Familiar with OWASP Top 10
• Familiar with development methodologies
• Experience with one or more programming languages
• Ability to automate repeatable tasks
• Strong verbal and written communication skills

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What We'll Bring:

• The Associate Leader for the Resolution Center provides all Customer Service Representatives leadership, guidance and direction through mentoring, coaching, and feedback, as well as support and feedback to management to execute on the shared vision of the department. English and French Speaker.

What You'll Bring:

Essential Duties and Responsibilities:

• Responsible for Customer Support team day to day operations support including interviewing candidates and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems as they arise.
• Manage payroll and tracks PTO/occurrences for Customer Support personnel.
• Leads monthly call calibration sessions.
• Manages outstanding advancement check repayments for Sontiq.
• Performs duties of Sontiq Response Center Specialist as needed (i.e., taking phone calls and case management).
• Assists with resolution of escalated customer issues.
• Rotates focus between both Support teams Sontiq Support Teams as needed.
• Provides coverage assistance and general support when as needed.
• Provides input and feedback on team member’s performance to Specialists and Management.
• Assists with various projects and tasks as needed.
• Helps with phone and case reporting as dictated.
• Assists with the managing of Report Tickets via JIRA.
• Addresses and reports any issues/problems that may affect workflow, quality, or morale in a timely manner.
• Helps with SOPs for Customer Support department.
• Responsible for performance and behavioral management of entire team, including efficiency quality and schedule adherence.
• Ensures agents meet standards in all KPI categories; Failure to do so can lead to PIP.
• Models all core value ethics.
• Displays and maintains professionalism when handling difficult situations with internal and/or external customers.
• Other duties may be assigned.

Education and/or Experience:

• High school diploma or general education degree (GED); and minimum of 4 years of related experience and/or training. Previous leadership experience preferred.

Other skills and requirements:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to communicate in English and French.
• Ability to write simple correspondence legibly and accurately with good grammar and without typos.
• Ability to effectively communicate information verbally and written in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to provide reasonable judgment when making decisions.
• Obtain the necessary certificates, licenses, and registration needed in a timely manner.
• Proficiency in Microsoft Office and Windows products. Ability to work with company's Call Center software.
• Ability to accurately key 40 words per minute. Internet navigation experience.
• Position requires organizational skills, excellent phone etiquette and ability to work independently, as well as in a team.
• Ability to provide direct, honest feedback to teammates.
• Ability to manage time recording system accurately.
• Technical savvy with CRM and phone systems.
• A strong business acumen, with the ability to learn quickly.