Opportunities at Radisson Hotel Group

As Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Receptionist:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Receptionist:

• Experience in front office beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

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We seek to appoint a Front Office Supervisor who meets these criteria.

• 2 Years’ Experience in a Receptionist role in a similar operation
• 3 years of broad-based hospitality industry experience
• A minimum of Matric
• Must Display absolute passion for Guest Service
• Possess and outstanding aptitude for Front Office
• Must be able to work shifts
• Effective leadership skills and strong team building capabilities
• Assertive, dynamic and the ability to consolidate the entire Front Office Department, operate an profitable, productive and efficient operation
• Flair for the different clientele and the ability to respond to every guest need
• Flexibility and hands on approach an inherent requirement
• Excellent communication skills and guest service skills essential
• Must be computer literate- minimum MS Office, Excel, Internet and Opera
• Must have a good Yes I Can! Attitude
• Good organizational skills with an eye for detail and accuracy
• Micros experience would be advantageous
• Knowledge and management of guest ledger
• Able to handle guest walkover procedure & process
• Impeccable attendance and no disciplinary record in the past 12 months