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  • Posted: May 25, 2022
    Deadline: Jun 2, 2022
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  • Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,400 hotels in operation and under development in 120 countries. Its signature service philosophy is Every Moment Matters. Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals...
    Read more about this company

     

    Receptionist

    As Receptionist, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

    Key Responsibilities of the Receptionist:

    • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
    • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
    • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
    • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
    • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
    • Builds and maintains effective working relationships whilst promoting the company culture and values.
    • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

    Requirements of the Receptionist:

    • Experience in front office beneficial but not essential
    • Hands-on approach with a can-do work style
    • Commitment to delivering exceptional guest service with a passion for the hospitality industry
    • Ability to find creative solutions taking ownership for duties and tasks assigned
    • Personal integrity, with the ability to work in an environment that demands excellence
    • Experience of working with IT systems on various platforms
    • Strong communication skills

    go to method of application »

    Front Office Supervisor

    We seek to appoint a Front Office Supervisor who meets these criteria.

    • 2 Years’ Experience in a Receptionist role in a similar operation
    • 3 years of broad-based hospitality industry experience
    • A minimum of Matric
    • Must Display absolute passion for Guest Service
    • Possess and outstanding aptitude for Front Office
    • Must be able to work shifts
    • Effective leadership skills and strong team building capabilities
    • Assertive, dynamic and the ability to consolidate the entire Front Office Department, operate an profitable, productive and efficient operation
    • Flair for the different clientele and the ability to respond to every guest need
    • Flexibility and hands on approach an inherent requirement
    • Excellent communication skills and guest service skills essential
    • Must be computer literate- minimum MS Office, Excel, Internet and Opera
    • Must have a good Yes I Can! Attitude
    • Good organizational skills with an eye for detail and accuracy
    • Micros experience would be advantageous
    • Knowledge and management of guest ledger
    • Able to handle guest walkover procedure & process
    • Impeccable attendance and no disciplinary record in the past 12 months

    Method of Application

    Use the link(s) below to apply on company website.

     

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