Job Description
- Frogfoot is seeking a ME Network Manager to join our Engineering team.
Purpose of the Role
- The ME Network Manager is responsible for leading Frogfoot's Metro Ethernet (ME) Network function, ensuring a highly available, scalable, and resilient carrier-grade network that supports the organisation's strategic objectives.
- This role combines technical leadership with people leadership, driving operational excellence, continuous improvement, network automation, capacity planning, and service reliability.
- Working closely with Executive Leadership and Engineering Management, you'll ensure the network evolves to meet business growth while maintaining exceptional customer service and operational performance.
What You'll Be Responsible For
Leadership & People Management
- Lead, mentor and develop the Metro Ethernet Engineering team.
- Build a high-performing, collaborative and customer-focused team culture.
- Ensure the team has the appropriate skills, capacity and succession plans to support business growth.
- Conduct regular coaching, performance management and development conversations.
- Foster continuous learning and technical excellence.
Network Operations
- Oversee the availability, stability and performance of Frogfoot's Metro Ethernet network.
- Ensure proactive monitoring and management processes are in place to minimise outages and service interruptions.
- Provide technical oversight and guidance for network incident management and major fault restoration activities.
- Ensure customer SLAs are consistently achieved.
Network Strategy & Engineering
- Develop and implement network strategies aligned with business objectives.
- Lead network capacity planning and infrastructure growth.
- Ensure network upgrades, changes and expansions are correctly designed, reviewed and implemented.
- Drive network standardisation and best practice across all engineering activities.
Service Delivery & Operational Excellence
- Ensure network provisioning and orchestration processes are efficient and scalable.
- Develop and improve operational processes, policies and technical standards.
- Ensure monitoring, alerting and reporting tools continuously evolve to support proactive operations.
- Drive automation initiatives to improve operational efficiency and reduce manual effort.
Governance, Risk & Compliance
- Ensure robust change management processes are followed.
- Develop proactive risk identification and mitigation strategies.
- Ensure accurate network documentation, standards and technical specifications are maintained.
- Ensure accurate records and audits of critical technology stock are maintained to support network growth and strategic business objectives.
- Monitor compliance with operational policies and engineering standards.
Vendor & Stakeholder Management
- Build strong relationships with technology vendors and strategic partners.
- Manage vendor performance and service delivery.
- Engage with enterprise customers during technical escalations.
- Work closely with Executive Leadership, Engineering Management, NOC and Service Delivery teams to achieve business objectives.
Reporting & Performance
- Develop meaningful operational dashboards and KPI reporting.
- Analyse network trends and recommend improvement initiatives.
- Monitor operational costs and productivity against industry benchmarks.
- Present performance reports and recommendations to senior leadership.
What You’ll Need to Have
Qualifications
- Degree or Diploma in Electronic Engineering, Telecommunications, Information Technology or a related field.
- Management qualification or Leadership Certification will be advantageous.
- Project Management certification (Prince2, PMBOK or equivalent) is advantageous.
Experience
- 7–10 years' experience within a Fibre, ISP or Telecommunications environment.
- Extensive experience managing carrier-grade Metro Ethernet networks.
- Proven leadership experience managing or supervising engineering or operational teams.
- Strong experience in customer service and operational management.
- Experience leading technical projects and organisational change.
Technical Knowledge
You'll have extensive knowledge of:
- Optical and transmission networking.
- Packet-switched networks.
- Metro Ethernet technologies.
- Network monitoring platforms.
- Network capacity planning.
- DevOps principles.
- Automation and orchestration.
- Operational risk management.
- Change management processes.
- Network support tools.
- SLA management.
- Carrier-grade network operations.
- Business continuity and service resilience.
Skills That Will Help You Succeed
- Strong leadership and coaching capability.
- Strategic thinking and business acumen.
- Excellent technical decision-making.
- Outstanding communication and presentation skills.
- Advanced stakeholder management.
- Excellent vendor relationship management.
- Strong analytical and problem-solving skills.
- Financial and operational management capability.
- Process optimisation and continuous improvement.
- Programme and project management.
- Conflict resolution and negotiation skills.
- Ability to remain calm under pressure.
- Strong planning and organisational skills.
- Excellent reporting and data analysis capability.
- Ability to simplify complex technical concepts for both technical and non-technical audiences.
Qualities We Value at Frogfoot
At Frogfoot, we look for Leaders who are:
- Lead with integrity and accountability.
- Inspire and develop high-performing teams.
- Put customers at the centre of every decision.
- Think strategically while remaining operationally focused.
- Embrace innovation and continuous improvement.
- Build strong relationships across teams and with customers.
- Take ownership and deliver on commitments.
- Remain adaptable in a fast-changing technology environment.
- Encourage collaboration and knowledge sharing.
- Demonstrate resilience and sound judgement under pressure.
How Success Is Measured
Success in this role will be measured by your ability to:
- Deliver industry-leading network availability and uptime.
- Meet or exceed customer SLA commitments.
- Reduce network outages through proactive monitoring and risk management.
- Improve network performance, scalability and resilience.
- Deliver network projects on time and within budget.
- Increase operational efficiency through automation and process optimisation.
- Maintain accurate operational reporting and KPI dashboards.
- Develop and retain a highly skilled, engaged engineering team.
- Achieve productivity and operational cost targets against industry benchmarks.
- Build trusted relationships with internal stakeholders, customers and vendors.
- Drive continuous improvement across engineering operations while supporting Frogfoot's long-term strategic objectives.
Closing Date 24 August 2026
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Job Description
- At Frogfoot, we are in search of a Commercial Analyst to join our Product team.
Purpose of the Role
- The Commercial Analyst is responsible for providing commercial insight that enables Frogfoot Fibre Networks to make informed strategic and operational decisions across its fibre portfolio.
- The role combines financial analysis, product performance analysis, pricing strategy, market intelligence, and commercial modelling to maximise profitability and sustainable network growth.
- The incumbent will partner with Product, Sales, Finance, Network Planning, Marketing, and Executive Management to evaluate existing products, identify new market opportunities, and develop business cases supporting investments in FTTH, FTTB, and FTTT initiatives.
- This role serves as the analytical engine behind commercial decision-making and product optimisation.
What You’ll Be Responsible For
Commercial Analysis
- Analyse revenue, margins and profitability across all products.
- Evaluate commercial performance by ISP, region and product.
- Produce monthly commercial performance reports.
- Identify opportunities to improve profitability.
- Analyse customer acquisition trends.
- Support strategic decision-making through data-driven insights.
- Monitor market share movement.
Product Performance Analysis
Analyse performance across products including:
- FTTH, FTTC, FTTB, FTTT
- Open Access products
- Wholesale services
- Carrier products
- WiFi products
Responsibilities include:
- Product profitability
- Product adoption
- Product lifecycle management
- Churn analysis
- Pricing effectiveness
- Customer behaviour
- Product usage trends
Financial Modelling & Business Case Development
Develop robust financial models in support of business cases including:
- Payback modelling
- Investment cases
- IRR analysis
- NPV calculations
- ROI analysis
- Revenue forecasting
- Demand forecasting
- Scenario modelling
- Sensitivity analysis
Typical commercial models include:
- New product launches
- Fibre rollouts
- Fibre-to-the-Tower opportunities
- Township fibre deployment
- ISP incentive structures
- Wholesale pricing reviews
- Promotional campaigns
Support pricing decisions by:
- Building pricing models
- Margin analysis
- Discount analysis
- Wholesale pricing
- Retail benchmarking
- Promotional pricing
- Price elasticity/sensitivity analysis
- Bundle optimisation
Market Intelligence
Monitor the following across peer fibre network operators:
- Competitor pricing
- Product launches
- Fibre penetration
- Technology trends
- Market demand
- Customer preferences
- Regulatory developments
- Industry benchmarks
KPI Reporting
Develop dashboards tracking:
Commercial KPIs
- Revenue
- Gross Margin
- EBITDA contribution
- Average Revenue per User (ARPU)
- Revenue per Home Passed
- Revenue per Home Connected
Operational KPIs
- Homes Passed
- Homes Connected
- Penetration
- Take-up Rate
- Churn
- Installation Success Rate
Sales KPIs
- ISP Sales
- Sales by Region
- Sales by Campaign
- Conversion Rates
- Pipeline Performance
Product KPIs
- Product Growth
- Product Mix
- New Product Adoption
- Customer Lifetime Value (CLV)
- Customer Acquisition Cost (CAC)
Prepare reports for Executive Committee including:
- Monthly Commercial Review
- Product Performance Report
- Market Intelligence Report
- Pricing Recommendations
- Financial Forecast
- Strategic Opportunities Report
What You’ll Need to Have
Qualifications
- Bachelor’s degree in: Data Science, Actuarial Science, Commerce, Finance, Economics, Business Science, Statistics, Engineering, Business Analytics.
Experience
- 4–7 years' experience in commercial, financial or product analysis within telecommunications or infrastructure.
- Strong financial modelling skills with the ability to develop complex business cases for fibre investments.
- Deep knowledge of FTTH, FTTB, FTTT and wholesale fibre economics.
- Advanced proficiency in Excel, Power BI and SQL, with Python considered an advantage.
- The ability to translate large datasets into actionable commercial recommendations for executive decision-making.
- A track record of influencing pricing, product development and strategic investment decisions through data-driven insights.
Knowledge and Skills That Will Help You Succeed
Industry & Fibre Network Knowledge:
Strong understanding of:
- FTTH, FTTB, FTTT
- Passive Optical Networks
- Open Access Networks
- Wholesale Fibre
- Layer 2 products
- Internet Service Providers
- Fibre deployment economics
- Broadband market dynamics
Financial
- Financial Modelling
- Excel (Advanced).
- Power Query
- Power Pivot
- Scenario Analysis
- Valuation Models
Data & Analytics
- PowerBI
- SQL, Python (preferred)
- R (advantageous)
- Data Visualisation
Commercial & Strategic
- Product Management
- Pricing
- Commercial Strategy
- Market Analysis
- Forecasting
- Revenue Management
Professional Qualifications & Certifications
- CIMA
- CFA Level I or II
- FMVA (Financial Modeling & Valuation Analyst)
- Certified Pricing Professional
- Business Analytics Qualification
Qualities We Value at Frogfoot
At Frogfoot, we look for people who are curious, commercial thinkers and people who turn data into decisions:
- Thinks commercially – understands the bigger business picture and can connect analysis to revenue, profitability and sustainable growth.
- Is naturally curious – asks the right questions, challenges assumptions and looks beyond the numbers to understand what is really driving performance.
- Is analytical and detail-oriented – enjoys working with complex data and can identify trends, risks and opportunities others may overlook.
- Turns insight into action – doesn’t just present numbers; translates data into clear, practical recommendations that support better business decisions.
- Challenges constructively – is comfortable questioning pricing, products, assumptions and existing ways of working while remaining solutions-focused.
- Thinks strategically – can balance short-term commercial priorities with long-term network growth and investment objectives.
- Collaborates across the pond – builds strong relationships with Product, Sales, Finance, Network Planning, Marketing and Executive Management to get things done.
- Communicates with impact – can take complex financial, technical and analytical information and present it simply and confidently to both technical and non-technical stakeholders.
- Takes ownership – works independently, follows through on commitments and takes accountability for the quality and accuracy of their work.
- Has a growth mindset – stays curious about the fibre, telecommunications and broadband markets and continuously looks for ways to improve commercial performance.
How Success Is Measured
Success in this role will be measured by your ability to:
Commercial Performance
- Improved revenue, gross margin and profitability across the fibre portfolio.
- Identification and delivery of measurable commercial improvement opportunities.
- Improved visibility of commercial performance across products, ISPs and regions.
- Quality and accuracy of monthly commercial reporting and executive insights.
Product & Pricing
- Improved product adoption, product mix and lifecycle performance.
- Pricing recommendations that support sustainable margins and competitive positioning.
- Identification of pricing, discounting and promotional opportunities that improve commercial outcomes.
- Effective analysis of product profitability, churn, customer behaviour and usage trends.
Financial Modelling & Investment
- Accurate and commercially robust financial models and business cases.
- Clear assessment of ROI, NPV, IRR, payback and investment risk.
- Quality of financial forecasting, scenario modelling and sensitivity analysis.
- Business cases that support informed investment and network expansion decisions.
Data & Analytics
- Reliable and insightful commercial dashboards and KPI reporting.
- Improved visibility of key commercial, product, sales and operational performance indicators.
- Ability to turn complex datasets into clear, actionable recommendations.
- Increased use of data and analytics in commercial and strategic decision-making.
Market & Strategic Insight
- Timely identification of competitor, market, technology and regulatory developments.
- Identification of new commercial opportunities across FTTH, FTTB, FTTT and wholesale fibre.
- Meaningful contribution to product, pricing, market and investment strategy.
Stakeholder Impact
- Strong partnerships across Product, Sales, Finance, Network Planning, Marketing and Executive Management.
- Recommendations that influence commercial, product and investment decisions.
- Clear, concise and credible communication of complex commercial insights to senior stakeholders.
Closing Date 04 September 2026
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Job Description
- Frogfoot is seeking experienced Regional Sales Specialists to join the Sales Team in Rustenburg.
Purpose of the Role
- The Regional Sales Specialist will drive a regional ownership model that ensures sharper commercial focus, stronger stakeholder relationship management, and improved return on investment from both existing and new fibre builds.
- This role is responsible for driving FTTH and SME sales growth through strategic ISP partnerships, community engagement initiatives, and regional business development activities.
- The successful candidate will act as the commercial link between regional stakeholders, ISP partners, and Frogfoot operations, ensuring sustainable growth, customer retention, and market competitiveness across the Central Region.
Key Responsibilities
- Achieve FTTH and SME sales targets through regional ISP partnerships and local sales initiatives.
- Build and maintain strong relationships with property owners, developers, management companies, and estate Homeowners Associations (HOAs).
- Coordinate and execute community engagement initiatives, roadshows, activations, and awareness campaigns within Frogfoot-covered areas.
- Act as the commercial and facilitation liaison between ISP partners and Frogfoot’s regional operational teams.
- Monitor regional churn and implement customer retention and loyalty initiatives.
- Identify local expansion opportunities and provide input into regional network planning.
- Gather and provide on-the-ground market intelligence to support competitive analysis and pricing strategies.
- Support regional network maintenance and service assurance initiatives where required.
- Assist with the execution and rollout of new regional projects and fibre deployments.
- Collaborate with internal teams to ensure exceptional customer and stakeholder experiences.
What You’ll Need to Know
- Strong understanding of FTTH, SME connectivity solutions, and the telecommunications industry.
- Knowledge of regional sales strategies, customer acquisition, and retention principles.
- Understanding of stakeholder management within residential estates, property groups, and ISP environments.
- Ability to interpret market trends, competitor activity, and regional business opportunities.
- Experience coordinating regional marketing initiatives and community engagement campaigns.
- Understanding of operational collaboration between commercial and technical teams.
- Ability to manage multiple projects and priorities within a fast-paced environment.
- Strong reporting, communication, and relationship management capabilities.
Skills and Experience That Will Help You Succeed
- Proven experience in sales, account management, or business development within the telecommunications, fibre, ISP, or technology industry.
- Experience working with FTTH and SME connectivity solutions.
- Experience building and maintaining relationships with property developers, estate HOAs, management companies, and ISP partners.
- Demonstrated ability to achieve and exceed regional sales targets.
- Experience coordinating community engagement initiatives, activations, roadshows, or regional marketing campaigns.
- Experience analysing market trends, competitor activity, and customer behaviour to support commercial decision-making.
- Strong relationship-building and stakeholder engagement skills.
- Strong commercial acumen with the ability to identify growth opportunities.
- Excellent negotiation, communication, and presentation skills.
- Strong planning, organisational, and project coordination abilities.
- Ability to work independently while collaborating effectively across multiple teams.
- Customer-centric mindset with a strong focus on service excellence and retention.
- Strong problem-solving skills with the ability to think strategically and act proactively.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
Qualities We Value at Frogfoot
- Proactive and solutions-driven.
- Passionate about customer experience and community engagement.
- Accountable and results-oriented.
- Adaptable in a fast-changing environment.
- Collaborative team players.
- Innovative and commercially minded.
- Professional, approachable, and relationship-focused.
- Driven to make a meaningful impact in the communities we serve.
Closing Date 31 August 2026
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Job Description
- Frogfoot is seeking experienced Regional Sales Specialists to join the Sales Team in KZN.
Purpose of the Role
- The Regional Sales Specialist will drive a regional ownership model that ensures sharper commercial focus, stronger stakeholder relationship management, and improved return on investment from both existing and new fibre builds.
- This role is responsible for driving FTTH and SME sales growth through strategic ISP partnerships, community engagement initiatives, and regional business development activities.
- The successful candidate will act as the commercial link between regional stakeholders, ISP partners, and Frogfoot operations, ensuring sustainable growth, customer retention, and market competitiveness across the Central Region.
Key Responsibilities
- Achieve FTTH and SME sales targets through regional ISP partnerships and local sales initiatives.
- Build and maintain strong relationships with property owners, developers, management companies, and estate Homeowners Associations (HOAs).
- Coordinate and execute community engagement initiatives, roadshows, activations, and awareness campaigns within Frogfoot-covered areas.
- Act as the commercial and facilitation liaison between ISP partners and Frogfoot’s regional operational teams.
- Monitor regional churn and implement customer retention and loyalty initiatives.
- Identify local expansion opportunities and provide input into regional network planning.
- Gather and provide on-the-ground market intelligence to support competitive analysis and pricing strategies.
- Support regional network maintenance and service assurance initiatives where required.
- Assist with the execution and rollout of new regional projects and fibre deployments.
- Collaborate with internal teams to ensure exceptional customer and stakeholder experiences.
What You’ll Need to Know
- Strong understanding of FTTH, SME connectivity solutions, and the telecommunications industry.
- Knowledge of regional sales strategies, customer acquisition, and retention principles.
- Understanding of stakeholder management within residential estates, property groups, and ISP environments.
- Ability to interpret market trends, competitor activity, and regional business opportunities.
- Experience coordinating regional marketing initiatives and community engagement campaigns.
- Understanding of operational collaboration between commercial and technical teams.
- Ability to manage multiple projects and priorities within a fast-paced environment.
- Strong reporting, communication, and relationship management capabilities.
Skills and Experience That Will Help You Succeed
- Proven experience in sales, account management, or business development within the telecommunications, fibre, ISP, or technology industry.
- Experience working with FTTH and SME connectivity solutions.
- Experience building and maintaining relationships with property developers, estate HOAs, management companies, and ISP partners.
- Demonstrated ability to achieve and exceed regional sales targets.
- Experience coordinating community engagement initiatives, activations, roadshows, or regional marketing campaigns.
- Experience analysing market trends, competitor activity, and customer behaviour to support commercial decision-making.
- Strong relationship-building and stakeholder engagement skills.
- Strong commercial acumen with the ability to identify growth opportunities.
- Excellent negotiation, communication, and presentation skills.
- Strong planning, organisational, and project coordination abilities.
- Ability to work independently while collaborating effectively across multiple teams.
- Customer-centric mindset with a strong focus on service excellence and retention.
- Strong problem-solving skills with the ability to think strategically and act proactively.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
Qualities We Value at Frogfoot
- Proactive and solutions-driven.
- Passionate about customer experience and community engagement.
- Accountable and results-oriented.
- Adaptable in a fast-changing environment.
- Collaborative team players.
- Innovative and commercially minded.
- Professional, approachable, and relationship-focused.
- Driven to make a meaningful impact in the communities we serve.
Closing Date 31 August 2026
go to method of application »
Job Description
- Frogfoot is seeking experienced Regional Sales Specialists to join the Sales Team in Central Region.
Purpose of the Role
- The Regional Sales Specialist will drive a regional ownership model that ensures sharper commercial focus, stronger stakeholder relationship management, and improved return on investment from both existing and new fibre builds.
- This role is responsible for driving FTTH and SME sales growth through strategic ISP partnerships, community engagement initiatives, and regional business development activities.
- The successful candidate will act as the commercial link between regional stakeholders, ISP partners, and Frogfoot operations, ensuring sustainable growth, customer retention, and market competitiveness across the Central Region.
Key Responsibilities
- Achieve FTTH and SME sales targets through regional ISP partnerships and local sales initiatives.
- Build and maintain strong relationships with property owners, developers, management companies, and estate Homeowners Associations (HOAs).
- Coordinate and execute community engagement initiatives, roadshows, activations, and awareness campaigns within Frogfoot-covered areas.
- Act as the commercial and facilitation liaison between ISP partners and Frogfoot’s regional operational teams.
- Monitor regional churn and implement customer retention and loyalty initiatives.
- Identify local expansion opportunities and provide input into regional network planning.
- Gather and provide on-the-ground market intelligence to support competitive analysis and pricing strategies.
- Support regional network maintenance and service assurance initiatives where required.
- Assist with the execution and rollout of new regional projects and fibre deployments.
- Collaborate with internal teams to ensure exceptional customer and stakeholder experiences.
What You’ll Need to Know
- Strong understanding of FTTH, SME connectivity solutions, and the telecommunications industry.
- Knowledge of regional sales strategies, customer acquisition, and retention principles.
- Understanding of stakeholder management within residential estates, property groups, and ISP environments.
- Ability to interpret market trends, competitor activity, and regional business opportunities.
- Experience coordinating regional marketing initiatives and community engagement campaigns.
- Understanding of operational collaboration between commercial and technical teams.
- Ability to manage multiple projects and priorities within a fast-paced environment.
- Strong reporting, communication, and relationship management capabilities.
Skills and Experience That Will Help You Succeed
- Proven experience in sales, account management, or business development within the telecommunications, fibre, ISP, or technology industry.
- Experience working with FTTH and SME connectivity solutions.
- Experience building and maintaining relationships with property developers, estate HOAs, management companies, and ISP partners.
- Demonstrated ability to achieve and exceed regional sales targets.
- Experience coordinating community engagement initiatives, activations, roadshows, or regional marketing campaigns.
- Experience analysing market trends, competitor activity, and customer behaviour to support commercial decision-making.
- Strong relationship-building and stakeholder engagement skills.
- Strong commercial acumen with the ability to identify growth opportunities.
- Excellent negotiation, communication, and presentation skills.
- Strong planning, organisational, and project coordination abilities.
- Ability to work independently while collaborating effectively across multiple teams.
- Customer-centric mindset with a strong focus on service excellence and retention.
- Strong problem-solving skills with the ability to think strategically and act proactively.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
Qualities We Value at Frogfoot
- Proactive and solutions-driven.
- Passionate about customer experience and community engagement.
- Accountable and results-oriented.
- Adaptable in a fast-changing environment.
- Collaborative team players.
- Innovative and commercially minded.
- Professional, approachable, and relationship-focused.
- Driven to make a meaningful impact in the communities we serve.
Closing Date 31 August 2026
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