Jobs at Deloitte

Main Purpose of the Job: 

• Agile project delivery experience.
• Deep understanding of CRM principles and how to apply them.
• Proven Experience in 1/more of the Customer domains of sales, service, marketing and commerce.
• Proven track record in delivering successful customer solutions for large organisations.
• Experience or Certification in Scaled Agile at a portfolio level is highly preferred.
• Owns the Customer experience Design Conversation: Ability to articulate the value of digital services to turn a strategy into measurable results.
• Working with target users in contextual research and usability tests, involved in product discovery work - workshops, personas, creative problem solving, canvasses and journey maps.
• Designing digital products and supporting development teams throughout implementation with art and design direction.
• Owning CX, UX & UI design deliverables throughout the end-to-end product design cycle. Ability to rapidly ideate and create concepts and articulate strong storylines to clients.
• Solid understanding of integration technologies and patterns required for Enterprise technology transformation.
• Assists in preparation of client presentations / discussion documentation.
• Contributes to preparation of proposals/tenders and presentations.
• Identifies opportunities for follow-on work and advise management.
• Under guidance, supports the Engagement team in delivery to client in area of competency.

Minimum Experience

• Proven Experience in 1/more of the Customer domains of Sales, Service, Marketing and Commerce
• Experience with a Tier-One Professional Services Firm
• Minimum 3-5 years’ work experience ideally in either a technical (Developer) or functional (Business Analyst) role
• Customer domain experience across Sales, Service, Marketing & Commerce
• Proven track record in successful project delivery

Relevant Customer Experience Design Competencies

• 3-5 years working experience as a customer experience specialist, or in a similar customer support and/or consulting role
• In-depth knowledge of customer engagement channels and experience in a similar industry

Relevant Digital Platform Development Competencies

• 3+ years in SaaS implementation, with solid experience in implementing customer engagement platforms and CRM 
• 3+years’ experience as a CRM Solution Architect, CRM Developer, CRM Tester, CRM Data analyst designing and implementing large - solutions on Digital Customer Platforms  
• 3+years’ experience as a CRM developer/functional consultant/Data analyst, designing and implementing large- solutions on the CRM platform will be an advantage

Qualifications

• Bachelor’s Degree in any of the following, or a related field, would be a distinct advantage: 
• Marketing 
• Communications 
• Advertising 
• Business Management 
• Information Systems
• Computer Science
• Commerce/Business
• Engineering or related discipline
• Digital Design / Visual Communication
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications/Data cloud) and/or Service Design/UX/CX

Preferred but not essential 

• Figma 
• Adobe XD 
• Sketch 
• Miro 
• Framer X 

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Job Description

• Today's highly complex investigation and litigation environments continue to present challenges to the eDiscovery practitioner. For example, the data explosion, cloud and pervasiveness of computing will demand you to continually craft and adapt bespoke solutions for our clients. Often, we need to go ‘above and beyond' the technologies and techniques that are readily available in the Forensic Technology marketplace.
• As a multinational organisation we can offer you the breadth and depth of project management experience you are looking for. We can provide you with access to state-of-the-art technology, labs and the opportunity to work with clients on high-impact matters across the continent. 

Main Purpose of Job

• This role will allow you to use your Discovery and engagement management experience, electronic document review expertise, problem solving ability and methodical approach to find meaningful solutions for a variety of clients
• Utilize sophisticated technology and protocols designed to maintain the security and integrity of data, and help clients manage scope and cost of work
• Collaborating with clients and assist with the preservation, collection, processing, hosting, review, and production of data subject to discovery
• Find relevant data for clients by leveraging Deloitte’s state-of-the-art technical infrastructure in order to collect data in a wide range of formats and media, preserving and harvesting it uncover insights
• Utilize sophisticated technology and protocols designed to maintain the security and integrity of data, and help clients manage scope and cost of work
• Assist clients with document review and production in complex disputes and investigations, including handling matters of relevance, privilege and categorization of issues by leveraging advanced analytics techniques
• Find relevant data for clients by leveraging Deloitte’s state-of-the-art technical infrastructure in order to collect data in a wide range of formats and media, preserving and harvesting it uncover insights
• Assist clients with document review and production in complex disputes and investigations, including handling matters of relevance, privilege and categorization of issues by leveraging advanced analytics techniques

Project Management & Client Engagement

• Working on multiple projects within the realm of Digital Forensics and Incident Response (DFIR) and Cyber Investigations
• Strengthen stakeholder relationships internally and with key clients through effective delivery
• Manage business relationship and contracting process with service providers

Team & Self Development

• Ideally, you will have a genuine interest in learning and implementing new technologies to further advance the tools used within the team

Communication

• Consistent, effective and timeous communication with the functional leader, team members and stakeholders
• Regular feedback and update to functional leader on the status of projects

Technical Competencies

• Experience in either as a a) highly technical specialist, having the ability to write code, strong SQL skills and administer Relativity or b) very experienced in project managing Discovery engagements

Qualifications

Minimum Qualifications

• Bachelor’s degree in Information Systems/ Computer Science, Commerce, Forensics, Accounting or Law
• Digital Forensic Certification or EnCase/ACE/CHFI, Cellebrite Certification or knowledge of XRY and Axiom
• Specific e-Discovery certifications inclusive of Relativity/ Nuix/ Brainspace/ Clearwell
• Attainment of other professional qualifications

Minimum Experience

• 5 years working directly with clients on time-critical, high impact corporate investigations and disputes all within a team with a genuine sense of camaraderie and collaboration

Desired Experience

• 3 years in a client facing role
• Experience with delivering projects within a large Consultancy/Advisory Firm
• Experience with delivering Digital Forensic projects and Forensic Investigations

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Job Description

Main Purpose of Job

• Deloitte Consulting Africa requires a senior leader with proven consulting expertise in customer experience and implementing Digital Customer Platforms. The applicant will support relevant service area leadership with market development initiatives through driving and implementation of strategy, revenue generation and business growth, whilst supporting project teams at clients with work assignments.

Your role as a Leader

• At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:
• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
• Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

Experience Required

• Experience with a Tier-One Professional Services Firm
• 7-10 years working experience including 5 years in a client facing as well as 5 years in a management role with a focus on digital transformation.
• Working Experience and deep working knowledge of primary industry
• Proven Experience in 1/more of the customer domains Of Sales, Service, Marketing and Commerce

Relevant Customer Experience Design Competencies

• 7-10 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Relevant Digital Platform Development Competencies

• 7-10 years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM 
• 7-10 years’ experience as a CRM Solution Architect, CRM Technical Lead, CRM Data Lead, and/or CRM Technical Architect, designing and implementing large- solutions on Digital Customer Platforms  

The applicant will be considered for a role in either Digital Experience Design/Digital Platform Development

Qualifications

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications) and/or Service Design/UX/CX
• Whilst not a strict requirement, a MBA or Masters in the relevant field of study is a definite advantage
• Industry-specific qualifications or an equivalent

go to method of application »

Job Description

• Today's highly complex investigation and litigation environments continue to present challenges to the eDiscovery practitioner. For example, the data explosion, cloud and pervasiveness of computing will demand you to continually craft and adapt bespoke solutions for our clients. Often, we need to go ‘above and beyond' the technologies and techniques that are readily available in the Forensic Technology marketplace.
• As a multinational organisation we can offer you the breadth and depth of project management experience you are looking for. We can provide you with access to state-of-the-art technology, labs and the opportunity to work with clients on high-impact matters across the continent.

Main Purpose of Job

• Managing a team of specialists to deliver complex client projects across industries - ensuring the team delivers effectively 
• Collaborating with clients and assist with the preservation, collection, processing, hosting, review, and production of data subject to discovery
• Find relevant data for clients by leveraging Deloitte’s state-of-the-art technical infrastructure in order to collect data in a wide range of formats and media, preserving and harvesting it uncover insights
• Utilize sophisticated technology and protocols designed to maintain the security and integrity of data, and help clients manage scope and cost of work
• Assist clients with document review and production in complex disputes and investigations, including handling matters of relevance, privilege and categorization of issues by leveraging advanced analytics techniques
• Extensive experience working with ‘Relativity’ and processing technology such as ‘Nuix’
• This role will allow you to use your Discovery and engagement management experience, electronic document review expertise, problem solving ability and methodical approach to find meaningful solutions for a variety of clients.
• Collaborating with clients and assist with the preservation, collection, processing, hosting, review, and production of data subject to discovery
• Find relevant data for clients by leveraging Deloitte’s state-of-the-art technical infrastructure in order to collect data in a wide range of formats and media, preserving and harvesting it uncover insights
• Utilize sophisticated technology and protocols designed to maintain the security and integrity of data, and help clients manage scope and cost of work
• Assist clients with document review and production in complex disputes and investigations, including handling matters of relevance, privilege and categorization of issues by leveraging advanced analytics techniques

Project Management & Client Engagement

• Working on multiple projects within the realm of Digital Forensics and Incident Response (DFIR) and Cyber Investigations
• As a Manager, you will be very familiar with client engagement processes together with risk and compliance procedures
• Project management overview to track, monitor and ensure delivery of client projects within constrained timelines
• Strengthen stakeholder relationships internally and with key clients through effective delivery
• Aligning team to firm scheduling and utilisation – ensuring team’s hours are captured correctly  
• Manage business relationship and contracting process with service providers

Team & Self Development

• Ideally, you will have a genuine interest in learning and implementing new technologies to further advance the tools used within the team
• It is essential that you are able to support team members, learning and understanding the lifecycle in the following areas, e-discovery, litigations and communicating effectively with Forensic Investigators and Partners
• You will be expected to develop junior staff in their careers and contribute to the on-going management of the practice

Communication

• Consistent, effective and timeous communication with the functional leader, team members and stakeholders
• Regular feedback and update to functional leader on the status of projects

Technical Competencies

• Experience in either as a a) highly technical specialist, having the ability to write code, strong SQL skills and administer Relativity or b) very experienced in project managing Discovery engagements.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Information Systems/ Computer Science, Commerce, Forensics, Accounting or Law
• Digital Forensic Certification or EnCase/ACE/CHFI, Cellebrite Certification or knowledge of XRY and Axiom
• Specific e-Discovery certifications inclusive of Relativity/ Nuix/ Brainspace/ Clearwell
• Attainment of other professional qualifications. 

Desired Qualifications

• Postgraduate qualification (relevant to Service Area / Business Management, etc.)
• Bachelor / Honours Degree (Information Technology, Computer Science, Criminal Science, Engineering)
• Working towards professional qualification, CFE/CFE

Minimum Experience

• 8 years working directly with clients on time-critical, high impact corporate investigations and disputes all within a team with a genuine sense of camaraderie and collaboration

Desired Experience

• 5 years in a client facing role
• Experience with delivering projects within a large Consultancy/Advisory Firm
• Experience with delivering Digital Forensic projects and Forensic Investigations

go to method of application »

Job Description

• As an experienced Legal Practitioner, this is your opportunity to become a part of a thriving, industry leading Forensic Practice. As a multinational organisation we can offer you the breadth and depth of project management experience you are looking for.
• With your legal expertise and a desire to build a career within Forensics we can provide you with access to state-of-the-art technology, labs and the opportunity to work with clients on high impact matters across the continent.

Main Purpose of Job

• Leading Forensic Investigations: Overseeing and conducting in-depth investigations into suspected financial crimes, fraud, and other irregularities.
• Manage teams to conduct a variety of forensic investigations for clients in industries such as government, law enforcement, corporate, financial services, and legal sectors. This includes investigations related to fraud, accounting, employee misconduct, regulatory enforcement, integrity due diligence, and anti-bribery and corruption.
• Developing Investigation Strategies: Designing comprehensive investigation plans, identifying key stakeholders, and determining appropriate investigative techniques.
• Analysing Evidence: Collecting, preserving, and analysing evidence to support or refute allegations.
• Collaborating with Law Enforcement: Working closely with law enforcement agencies to coordinate investigations and pursue legal action when necessary.
• Providing Expert Testimony: Serving as an expert witness in legal proceedings, providing clear and concise explanations of findings.
• Training and Mentoring: Developing and delivering training programs to educate employees about fraud prevention, detection, and reporting.
• Implementing Fraud Prevention Measures: Assisting in the development and implementation of internal controls and policies to prevent fraud and other misconduct.

Project Management & Client Engagement

• As a Manager you will lead client engagement processes together with risk and compliance procedures
• Working on multiple projects within the realm of Forensics Investigations – delivering within scope, budget and quality
• Project management overview to track, monitor and ensure delivery of client projects within constrained timelines
• Strengthen stakeholder relationships internally and with key clients through effective delivery
• Aligning team to firm scheduling and utilisation – ensuring team’s hours are captured correctly  
• Manage business relationship and contracting process with service providers

Team & Self Development

• Ideally, you will have a genuine interest in learning and implementing new methodologies to further advance the tools used within the team
• You will be expected to develop junior staff in their careers and contribute to the on-going management of the practice

Communication

• Consistent, effective and timeous communication with the functional leader, team members and stakeholders
• Regular feedback and update to functional leader on the status of projects

Technical Competencies Knowledge and application of regulatory risk and legal obligations

• Ability to interpret legal contracts, policies and procedures for different client industries
• Experience in managing contracting and risk due diligence
• Reporting on regulatory risk items that affect investigations

Minimum Qualifications

• Bachelor’s degree in Law (LLB)
• Qualified Attorney

Desired Qualifications

• Master’s degree in Law (LLM)
• Risk related qualifications

Minimum Experience

• 5 years post articles experience working within risk management environment
• Experience in providing advice and interpreting legal requirements and laws

Desired Experience

• 5 years servicing clients across industries
• Experience with delivering projects within a large Consultancy/Advisory Firm