Salesforce Technical - Consultant at Deloitte

Main Purpose of the Job: 

• Agile project delivery experience.
• Deep understanding of CRM principles and how to apply them.
• Proven Experience in 1/more of the Customer domains of sales, service, marketing and commerce.
• Proven track record in delivering successful customer solutions for large organisations.
• Experience or Certification in Scaled Agile at a portfolio level is highly preferred.
• Owns the Customer experience Design Conversation: Ability to articulate the value of digital services to turn a strategy into measurable results.
• Working with target users in contextual research and usability tests, involved in product discovery work - workshops, personas, creative problem solving, canvasses and journey maps.
• Designing digital products and supporting development teams throughout implementation with art and design direction.
• Owning CX, UX & UI design deliverables throughout the end-to-end product design cycle. Ability to rapidly ideate and create concepts and articulate strong storylines to clients.
• Solid understanding of integration technologies and patterns required for Enterprise technology transformation.
• Assists in preparation of client presentations / discussion documentation.
• Contributes to preparation of proposals/tenders and presentations.
• Identifies opportunities for follow-on work and advise management.
• Under guidance, supports the Engagement team in delivery to client in area of competency.

Minimum Experience

• Proven Experience in 1/more of the Customer domains of Sales, Service, Marketing and Commerce
• Experience with a Tier-One Professional Services Firm
• Minimum 3-5 years’ work experience ideally in either a technical (Developer) or functional (Business Analyst) role
• Customer domain experience across Sales, Service, Marketing & Commerce
• Proven track record in successful project delivery

Relevant Customer Experience Design Competencies

• 3-5 years working experience as a customer experience specialist, or in a similar customer support and/or consulting role
• In-depth knowledge of customer engagement channels and experience in a similar industry

Relevant Digital Platform Development Competencies

• 3+ years in SaaS implementation, with solid experience in implementing customer engagement platforms and CRM 
• 3+years’ experience as a CRM Solution Architect, CRM Developer, CRM Tester, CRM Data analyst designing and implementing large - solutions on Digital Customer Platforms  
• 3+years’ experience as a CRM developer/functional consultant/Data analyst, designing and implementing large- solutions on the CRM platform will be an advantage

Qualifications

• Bachelor’s Degree in any of the following, or a related field, would be a distinct advantage: 
• Marketing 
• Communications 
• Advertising 
• Business Management 
• Information Systems
• Computer Science
• Commerce/Business
• Engineering or related discipline
• Digital Design / Visual Communication
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications/Data cloud) and/or Service Design/UX/CX

Preferred but not essential 

• Figma 
• Adobe XD 
• Sketch 
• Miro 
• Framer X