Opportunities at Salt

About the job

We are currently working with a very well-known ticketing brand that is present in a huge retailer. They're looking for a Social Media and Campaign Coordinator to join their young and dynamic team. This position is office-based in Randburg, Johannesburg.

Responsibilities:

• Implement and manage our social media strategy after conducting competitive research, platform determination, messaging, and audience identification
• Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness and sales as well as encourages community members to engage with the brand
• Collaborate with sales and marketing teams to develop marketing campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimize company pages within each platform to increase the visibility of the company’s social content
• Monitor customer engagement and suggest content optimization
• Create editorial calendars and syndication schedules
• Bolster the company’s network by interacting with industry professionals and influencers via social media

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About the role

The business analyst will provide support to the Product Teams by creating requirements documents, from business requirements all the way to functional requirements and technical requirements if needed.

You should have a strong understanding of data and data analysis, playing a key role in understanding problems that customers are facing by using your data analysis skills.

You will work in a cross-functional Product Team alongside product owners, software engineers, designers, data analysts, quality assurance specialists as well the marketing, operations and credit teams.

Responsibilities:

• Conduct and coordinate workshops with business units to gather detailed user requirements following the AGILE methodology
• Translate client/user requirements into highly specified project briefs, user stories and artefacts
• Identify options for potential solutions and assess them for both technical and business suitability
• Draw up proposals for modified or replacement systems and present them to relevant parties
• Work closely together with software developers, quality analysts, data analysts and a variety of end-users to ensure technical compatibility and user satisfaction
• Oversee the implementation of the new systems and enhancements
• Continuously ensure that tasks and projects are completed within deadlines and that any rework is limited
• Work on different projects in different teams across systems and business landscape

The type of person they are looking for:

• Self-starter, entrepreneurial with high ownership and accountability
• Clear and empathetic communicator both verbally and in your writing
• Motivated by the opportunity to improve the lives of the users
• Have a deep and unrelenting focus on customer needs
• Thrive in a collaborative environment involving different stakeholders and subject matter experts
• Obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases beyond just shipping new products
• Take an evidence-based and data-driven approach to make decisions