Vacancies at BCX

Core Description

Responsible for development of plant control solutions.  Identifies and rectifies a broad range of operational exceptions and error conditions and deals sensibly and responsibly with unexpected or extraordinary events or incidents. Responds to enquiries by users, specialists or others and is able to deal effectively with a broad range of problems of moderate complexity, only escalating those which need specialist or management attention. Provides general technical consulting on plant automation related solutions to customers and field service engineers.

Key Deliverables / Primary Functions

• Development of plant automation solutions
• Systems Implementation and Maintenance
• Systems Testing
• Database Design and Administration
• Application Support
• User Support
• Research
• Documentation
• Pre-Sales Support
• Continuous Business Improvement

Functional knowledge:

Knowledge:

• BCX policies and procedures (governance)
• Client policies and procedures (governance)
• Understand BCX values and ethics
• Operational structure (organogram)
• Automation applications and control systems

Skills:

• Application of specialisation areas (e.g. Industrial Information Technology (IIT), Plant Control and Automation Solutions (PCS), Manufacturing Operations Management (MOM))
• Interpersonal skills
• Conflict management skills
• Problem solving skills (both technical & soft)

Experience

• More than 10 years’ experience in Plant Automation Environment
• Work experience within Wonderware, Siemens and others
• Preparation of quotations and costing sheets
• People and project management
• B. Engineering or National Diploma in Engineering
• Any other post graduate certification will be advantage
• Product specific certifications (Wonderware, Siemens, Rockwell, Schneider)
• Registered as Professional Engineer with Engineering Council of South Africa would be advantage

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Core Description

To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.
Manage Services Administration on Office 365, Mimecast and Backup Solutions.

Key Deliverables / Primary Functions

• Application and device troubleshooting and support
• Accurately use the available software or specialist monitoring tools to maintain awareness and control of the hardware and software. 
• Used approved remote management tools to remote support end user devices
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents
• Excellent communication skills (verbally, telephonically and electronically) Email, What’s App etc.
• Ability to engage and liaise with all personnel including VIP personnel.
• Follow escalation matrix and keep customer informed.
• Enabling management with communication about incidents/requests
• Remote support and 24*7 standby, after hours and on-call support
• Ownership of Incidents and Service Requests, until resolution with continues feedback.
• Build Relationship with customers to improve and provide world class support.
• Assist with the connection of end user devices to Audio Visual support equipment
• iPad, Apple, and Android mobile support.  
• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
• Identify and understand business challenges of the Customer and the impact thereof on the device support
• Build a working knowledge of Microsoft products
• Support security policies and standards of the Customer
• Ensure company assets (replacement parts) are tracked and maintained responsibly
• Develop, document, and maintain Knowledge Based Articles. 

Functional Skills

• Superior computer skills on MS Packages • Mobile support skills • Hardware trouble shooting skills
• Excellent communication and negotiation skills • Strong administration skills • Skill to drive a problem to solution even beyond BU area of responsibility,
• Excellent Customer relationships and listening potential • Conversant knowledge of IT terminology

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

NQF 4: Grade 12

Experience

• 2 years’ experience with relevant IT certification
• Certifications / Professional Registration
• Applicable industry certification is required
• A+
• N+
• Certification in ITIL Service Management and Service Delivery modules
• MCP or CCIE or MCSC will be an advantage
• ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
• HP, Dell, Lenovo, Mustek products will be advantageous

Special Requirements/ Employment Condition

• Valid Drivers license
• Own vehicle
• Willing to work extended hours
• Work Characteristics
• Office Based position
• Billable
• Onsite and Field work