Latest Recruitment at Mango5

Job summary Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, Mango5 Talent Acquisitions team would like to talk to you.

Primary responsibilities include:  

• Deliver customer support through email, webchat, and telephone channels.  
• Provide introductory information to new customers about programs and services.
• Ensure that customers are satisfied with support resolutions provided. 
• Determine the quickest, most effective ways to answer a customer’s questions.
• Escalating customer queries and concerns in a timely manner.
• Troubleshooting common issues. 
• Provide assistance with systems navigation. 
• Quickly identify and communicate new technical issues for expedient investigation and resolution. 
• Customer Success Management; ensuring customer satisfaction and retention through providing proactive customer service.

Requirements

• Key skills and qualifications for this position include:  
• Exceptional interpersonal and customer service skills 
• Analytical and problem-solving skills 
• Excellent written and verbal communication skills 
• Strong technical ability including proficiency with email and support ticketing systems. 
• Multitasking and organizational skills 
• Attentiveness and patience 
• Ability to find the positive in any situation 
• Critical Thinking 
• Clear criminal record 
• Minimum 12-month customer service experience in a technical environment
• Matric

Preferred Previous Experience 

• Mobile APP and Web ticket support 
• Social media support 
• Technical support 
• Email and Live Chat Support 

Working hours:

• Monday to Friday 08:00 – 17:00
• Weekends and later shifts may become a requirement in the future

go to method of application »

Mango5 is looking for well-versed individuals with outstanding business-to-business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

At Mango5 we offer you the opportunity for immense growth and development. Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic. Our willingness to excel makes for an awesome working environment.

Requirements

Key Responsibilities & Accountabilities

• Managing the day to day running of business to business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.
• Conducting Webinar training sessions.
• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.

Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience of client service excellence

Experience and Qualification

• Business to business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

Remuneration

• R13,500 Basic
• R1,500 Commission
• 3 Month Probation
• Medical Insurance and
• Additional: Access to emergency response, trauma, and home assist services
• Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your carreer goals
• Transport will be provided for shifts ending at 6pm (from work to home only)
• Working Hours:
• Monday to Friday, 9:30am to 6:30pm/10:30am to 7:30pm (depending on Daylight Savings)

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Job Types: Full-time, Contract

Work Level

Skilled

Job Type

Permanent

Salary

13,000.00 - 15,000.00

EE Position

No

Location

Airport Industria

go to method of application »

Description

Mango5 is currently seeking to employ Sales Driven, Money hungry and Energetic USA Sales Representatives for our renowned company. As a sales representative you will be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

Requirements

Sales Representative Responsibilities:

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Setup product demonstrations to evaluate client needs or promote products and services.
• Answering client questions about credit terms, products, prices, and availability.

Sales Representative Requirements:

• Min 2 years’ experience in sales.
• B2B Sales Experience Highly Advantages
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including word, excel, and outlook.
• Able to work comfortably in a fast paced environment.

Remuneration:

• Junior Sales Representative: Basic Salary: R8500 + R2000 Bonus and Incentives
• Senior Sales Representative: Basic Salary: R11000 + R4000 Bonus and Incentives
• Selection for Junior VS Senior Sales Representative will be selected based on experience and skills.