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  • Posted: May 5, 2022
    Deadline: May 12, 2022
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  • Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
    Read more about this company

     

    Technical Specialist - Field Services S4

    Key Performance Areas:

    • Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
    • Condition monitoring experience
    • Report and document results after above actions.
    • Responsible for planning and capturing of scheduled maintenance.
    • Execution of planned/unplanned maintenance work on underground mining equipment
    • Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
    • Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
    • Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
    • Provide advanced technical support and advice to the sales team.
    • Ability to produce positive results in sales-client interventions.
    • Guide and train colleagues in service methods and tools.
    • Share own knowledge to enable colleagues to expand their knowledge.

    Your Profile:

    • Grade 12 / N3 Technical Qualification / Equivalent Qualification
    • Trade : Mechanical / Electrician / Millwright
    • Computer literacy: Excel, Word, Power Point, Maximo
    • English proficiency
    • Experience with PLCs, CANbus, Ethernet, Automation/ Navigation equipment, Wifi, Fibre Optics
    • Relevant mining experience (5 years)
    • Relevant mechanized mining experience (5 years)
    • Underground mining environment
    • Maintenance of earthmoving equipment in mining/construction environment

    go to method of application »

    IT Experiential Learner - S1

    About the job

    Follow established procedures and guidelines to provide timely and effective support to an office, business unit, department, or other organization group.
    Key Performance Areas

    • Responsible for administrative duties within the IT
    • Receiving of IT equipment and coordinating shipment to other countries
    • Assist with the IT asset register
    • Administer the IT repair process
    • Supports the digital signage application, configure and maintain display monitors
    • Work according to established processes and instructions
    • Provide first-line support including;
    • Investigation and diagnosis through phone, remote support and mail
    • Log all calls and emails in the incident handling system
    • Support users in the use of computer equipment and internal systems by providing necessary training and advice
    • Resolving incidents/requests
    • Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
    • Escalate more complex problems to the relevant 2nd/3rd line groups
    • Share knowledge and experience with colleagues globally, providing assistance on technical issues
    • Logging all relevant tickets with proper categorization and prioritization
    • Escalating tickets that cannot be solved within in agreed timescales
    • Closing solved tickets with customer confirmation
    • Keep open communication with customers
    • Full knowledge on how to use the Incident Management process and tools
    • Knowledge of Problem & Change Management processes

    Profile Required

    • Matric (Grade 12) or equivalent qualification.
    • Diploma or similar qualification (Advantageous)
    • Minimum of 1 years’ experience in a similar position.
    • Proficient in Microsoft office. Minimum requirement is to be proficient at intermediate level
    • Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner
    • Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
    • Commitment to excellence and timeliness in internal client service
    • Positive attitude and willingness to learn
    • Excellent written and oral communication skills
    • Able to adapt to change
    • Lateral thinker & Problem Solver

    Method of Application

    Use the link(s) below to apply on company website.

     

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