Vacancies at Sandvik

Key Performance Areas:

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Condition monitoring experience
• Report and document results after above actions.
• Responsible for planning and capturing of scheduled maintenance.
• Execution of planned/unplanned maintenance work on underground mining equipment
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Trade : Mechanical / Electrician / Millwright
• Computer literacy: Excel, Word, Power Point, Maximo
• English proficiency
• Experience with PLCs, CANbus, Ethernet, Automation/ Navigation equipment, Wifi, Fibre Optics
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground mining environment
• Maintenance of earthmoving equipment in mining/construction environment

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About the job

Follow established procedures and guidelines to provide timely and effective support to an office, business unit, department, or other organization group.
Key Performance Areas

• Responsible for administrative duties within the IT
• Receiving of IT equipment and coordinating shipment to other countries
• Assist with the IT asset register
• Administer the IT repair process
• Supports the digital signage application, configure and maintain display monitors
• Work according to established processes and instructions
• Provide first-line support including;
• Investigation and diagnosis through phone, remote support and mail
• Log all calls and emails in the incident handling system
• Support users in the use of computer equipment and internal systems by providing necessary training and advice
• Resolving incidents/requests
• Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
• Escalate more complex problems to the relevant 2nd/3rd line groups
• Share knowledge and experience with colleagues globally, providing assistance on technical issues
• Logging all relevant tickets with proper categorization and prioritization
• Escalating tickets that cannot be solved within in agreed timescales
• Closing solved tickets with customer confirmation
• Keep open communication with customers
• Full knowledge on how to use the Incident Management process and tools
• Knowledge of Problem & Change Management processes

Profile Required

• Matric (Grade 12) or equivalent qualification.
• Diploma or similar qualification (Advantageous)
• Minimum of 1 years’ experience in a similar position.
• Proficient in Microsoft office. Minimum requirement is to be proficient at intermediate level
• Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
• Commitment to excellence and timeliness in internal client service
• Positive attitude and willingness to learn
• Excellent written and oral communication skills
• Able to adapt to change
• Lateral thinker & Problem Solver